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Opening hours:
Monday till Saturday 8.00 to 20.00

On the best network, without subscription

  • Extend flexibly without subscription
  • Mobile and 5G network test winner
  • Tariff, network, devices: climate neutral

Our prepaid deals

Simple, flexible, sustainable: our prepaid mobile deals can be cancelled at any time without obligation. They give you complete control over your costs and can be extended flexibly at any time with our attractive packages. On Switzerland’s best 5G network.

We will give you the activation fee of 19.90 for free

Top up your prepaid credit

The Cockpit at cockpit.swisscom.ch is the easiest way to top up the credit on your prepaid mobile phone. You can also top up the credit on any prepaid mobile here. 

All prepaid top-up options 

Top-up option Where? Further information
Cockpit With your prepaid smartphone at cockpit.swisscom.ch(opens in new tab) Pay for credit with any standard debit or credit card, with TWINT or on your Swisscom bill.
Swisscom Shop In a local Swisscom Shop:
Find a Shop
Pay for credit in cash, with a debit or credit card or with TWINT.
My Swisscom Online in the Customer Center.
Go to Swisscom login
Pay for credit with any standard debit or credit card, with TWINT or on your Swisscom bill.
Post office At the nearest post office or online.
Find a post office(opens in new tab)
Go to the Swiss Post online shop(opens in new tab)
Pay for credit in cash, with a debit or credit card or with TWINT.
PostFinance At a Swiss Post cash machine or using the PostFinance app.
Find Swiss Post cash machinen(opens in new tab)
Go to PostFinance app(opens in new tab)
Transfer credit with any standard debit or credit card or with TWINT.
SBB At SBB ticket machines at the station or online.
Go to SBB(opens in new tab)
 
Vouchers Prepaid vouchers can be bought at kiosks, petrol stations and retail stores. Vouchers can be redeemed by SMS to 444 or in the cockpit. Further information can be found in the Redeeming vouchers section.

If you have a Swisscom mobile subscription, you can send credit to a prepaid phone via SMS and pay for it on your Swisscom bill.

Text “PAYMENT mobile number amount” to 444.
Example: PAYMENT 0791234667 50

Points of sale Where Additional information
Coop At all Coop branches, fuel stations, Interdiscount and Fust Details(opens in new tab)
Migros At all Migros branches and petrol stations Details(opens in new tab)
Denner At the Denner checkout Details(opens in new tab)
Kiosk At all k kiosks Details(opens in new tab)
Petrol stations At various petrol stations across Switzerland  

You can redeem vouchers here.

By SMS

  •  Own number: text VOUCHER [14-digit voucher code] to 444 from your prepaid mobile to top up your own prepaid credit. 
  • Other number: text VOUCHER [14-digit voucher code] * [other number 07x1234567] to 444 to top up the credit on a different prepaid number.

In the Cockpit

On your prepaid mobile, visit cockpit.swisscom.ch, go to Credit and click + and then “Redeem voucher”. Enter the voucher code to redeem the credit.

Do you need a prepaid advance? If you have less than 10.– of credit, we can help you with a 5.– advance. Only for customers over 18.

Order advance

Send a free SMS with the word ADVANCE to 444. You will receive a credit of 5.–. When you next top up your credit, we will bill you 5.50 for the advance and the service charge.

Deactivate advance service

You can deactivate the advance service at any time. Send a free SMS with the words STOP ADVANCE to 444. To reactivate this service, text START ADVANCE to 444. If you want to know whether or not you have activated this service, text STATUS ADVANCE to 444.

Notification of advance

If your prepaid credit drops below 3.–, you will receive an automatic SMS informing you about the advance option. To deactivate: send a free SMS containing the word STOP ADVANCE SMS to 444. To activate: send a free SMS containing the word START ADVANCE SMS to 444.

blue Kids                     

Mobile subscriptions for children and young people under 16.

Frequently asked questions

You can check your credit any time free of charge in the Cockpit using your prepaid mobile or by sending an SMS.

In the Cockpit
You can view your credit balance at cockpit.swisscom.ch at any time. You can use your prepaid mobile to access cockpit.swisscom.ch free of charge worldwide, even if you have no credit left.

Via SMS
Text STATUS to 444. You will receive an SMS with your current remaining credit.

Prepaid credit will expire in the following cases, meaning the SIM card will be void and the number will revert to Swisscom: 

  • If you port your number (switch your existing phone number to another provider)
  • If you fail to use the card for 12 months
  • If you misuse the prepaid service

If the prepaid service is not used for 12 months, the SIM card or eSIM profile becomes invalid, the remaining prepaid credit lapses and the number reverts to Swisscom without compensation in accordance with the General Terms and Conditions for Mobile Prepaid Services.

Non-use comprises all activities that do not result in a change (reduction or increase) to the prepaid credit, e.g.:

  • Switching on the mobile device
  • Incoming text messages
  • Usage (calls, text messages, mobile data communication) that does not result in a reduction to the prepaid credit in the specific case (e.g. because it is covered by a paid-for package (option))

Use comprises all activities that result in a change (reduction or increase) to the prepaid credit in each specific case, e.g.:

  • Topping up prepaid credit
  • Purchasing packages/options
  • Usage (outgoing calls, sending text messages, mobile data communications) that results in a reduction to the prepaid credit in the specific case

The benefits of blue Mobile

With Swisscom prepaid, you enjoy the freedom to terminate your subscription at any time or switch without any follow-up costs. With our packages, you can flexibly expand your Prepaid with flat rates. So you always have full control over your costs.

Our mobile and 5G network has won more awards than any other Swiss network. Our test-winning service offers the best coverage, maximum speed and the best connection quality. That’s why blue Mobile is Switzerland’s number 1.

Enjoy the best customer service with Swisscom. Whether you’re on the hotline, visiting one of over 100 Swisscom Shops or using the Swisscom Cockpit(opens in new tab): you can check and top up credit, adjust options, block SIM cards, and much more besides – at any time.

Swisscom has received multiple awards as the most sustainable telecoms company in the world. All our subscriptions, prepaid products, devices and the network are climate neutral. We have been using 100% renewable energy since 2010, and our ethical principles(opens in new tab) inform everything we do.

 

With blue Benefit, you enjoy an additional 500 MB of high-speed surfing per month on prepaid plus and Kids. To take advantage of this offer, you will need an Internet subscription in your household.

Free protection from dangerous websites without installing additional software on the device. Each day, Swisscom Internet Guard automatically blocks around 250,000 malware attacks on websites.

Ready for the connected world

Subscription, devices, network: climate neutral. Automatically and at no extra charge.

For years, we have been teaching young and old how to use digital media and devices.

Get involved: give appliances and packaging a second life.