Mobile phone support

Set up, use, resolve problems: find instructions, tips and direct assistance.

​ Frequently searched topics

Blocking and replacing a SIM

Forgotten PIN/PUK

Using your mobile phone: instructions

Setting up a new mobile

Fix mobile faults

Setting up COMBOX®/listening to messages

​​ Other topics

Top up prepaid credit (Cockpit)

Roaming: charges from abroad

Current error messages

​Extending contracts

1 subscription for several devices

SMS services 444

Lost/stolen mobile phone

Mobile phone repair

Blocking unsolicited calls

Get the «We are Family!» discount

SMS filter against smishing(opens in new tab)

Payment and parental controls

Mobile protection: Easy Protection

Ordering, setting up and using an eSIM

Our staff will help you find the best product.

You can reach us Monday to Saturday between 8 am and 8 pm.

Get support

Möchten Sie etwas bestellen?  Wir beraten Sie

Manage in My Swisscom

Manage your Swisscom products and services in your personal account.

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Chat with Swisscom

Chatbot Sam helps you instantly. If Sam can’t help, a Swisscom employee will take over.

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Help from customers

Get a quick answer from experienced Swisscom customers.

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