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Help with your mobile phone

You will find hotline employee answers to the most frequently asked questions about mobile phones here. If you do not find what you are looking for, you can ask the Swisscom Community(opens in new tab) or contact us at any time.

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    Using your mobile phone: instructions
    Setting up a new mobile
    Setting up COMBOX®/listening to messages
    1 subscription for several devices
    Blocking/ordering/activating eSIM
    SMS services 444
    Top up prepaid credit (Cockpit)
    Roaming: charges from abroad
    Buying a mobile phone & extending contracts
    SMS filter against smishing(opens in new tab)
    Blocking unsolicited calls
    Mobile phone repairs
    Forgotten PIN/PUK
    Lost/stolen mobile phone
    Mobile protection: Easy Protection
    Parental controls
    Current error messages
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