Set up new cell phone & transfer data
Has your new smartphone arrived? Now you can get started. We'll show you how to set up your new phone, transfer your data and set everything up correctly.
Before you set up your new cell phone
Check battery and WLAN
Charge your old and new cell phone sufficiently. Also make sure that your Wi-Fi connection is stable while you are setting everything up.
Have access data and passwords ready
Make sure you know the user names and passwords for your apps and accounts (Google account, Apple ID, password manager, etc.). This is especially important if you use face/touch ID or two-factor authentication and do not usually have to enter a password when logging in. Also ensure that your SIM PIN is to hand.
Create a backup
Back up your old phone, including your photos, apps and other content. Your device manufacturer provides information on how the backup works for your phone.
Transfer data to new cell phone
Is your new cell phone an iPhone or Android device? Here you will find the right instructions to transfer your data easily - even between two different operating systems.
Set up a new iPhone
Setting up a new Android device
Transfer your eSIM profile
If you have an eSIM instead of a SIM card, transfer the eSIM profile to your new phone.
Set up your cell phone
Once you have transferred your data from the old cell phone to the new one, you can make further settings.
Easily change products, passwords and billing online.
FAQs
Will all my apps be on the new phone after the switch?
Nowadays, setting up a new mobile phone couldn’t be easier. The data and settings of modern smartphones are stored in the cloud and transferred from there to the new device. You can therefore get all applications up and running in no time.
However, there are exceptions, such as banking, gaming or messenger apps. Not all of these will be transferred automatically.
How do I transfer my banking app to a new phone?
Transferring your banking app to your new phone may be slightly more complicated than other apps. Check with your bank on how best to prepare for the switch.
What do I need to transfer if my data is stored in the cloud?
If your data is stored in a cloud, you usually do not need to actively transfer it. Simply log in to your new cell phone with the same account and your data will be transferred automatically. The prerequisite is that you have previously made a current backup.
I have too little storage space for my backup. What can I do?
Can I set up my new cell phone without a SIM card?
Yes, you can initially only start and set up your new smartphone via a Wi-Fi connection. Functions such as downloading apps, surfing the Internet or setting up your e-mail account also work without a SIM card. However, you will need an inserted SIM card or an activated eSIM for phone calls and mobile Internet.
What do I do with my old cell phone?
Before you give away, sell or donate your old smartphone: Delete all personal data on the cell phone.
Instructions for iPhones(opens in new tab)
Instructions for Android devices(opens in new tab)
Choose your support option
Chat with Swisscom
The digital assistant Sam helps you with questions about your Swisscom products.
Arrange a callback
The professionals from My Service will support you on the phone (subject to a charge).