In most cases, switching to a new mobile is very straightforward. If you are remaining on the same operating system (iOS > iOS or Android > Android), data will be transferred automatically thanks to the smartphone manufacturers’ apps. However, there are some things to remember.
Go through the photos, apps and other content on your old mobile and check how the backup works with your provider. This will prevent any upset caused by missing chats, downloaded games or photos after you’ve switched.
Ensure that you know the user names and passwords for your apps and accounts and that you can still access them after switching (Google account, Apple ID, password manager, etc.). This is especially important if you use Face/Touch ID or two-factor authentication and do not usually have to enter a password when logging in. Also ensure that your SIM PIN is to hand.
If you don’t want to transfer your data and set up your new mobile phone yourself, the My Service experts will be happy to help (charges apply).
It can also be worth accessing external support when switching your business mobile phone. In certain circumstances, small companies who manage their smartphones through a Swisscom inOne SME contract can switch them free of charge at a Swisscom Shop.