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Well prepared: setting up a new mobile and transferring data

On this page:
Things to remember when switching to a new mobile and how to transfer your data from your old mobile to the new one (iPhone/Android).

In most cases, switching to a new mobile is very straightforward. If you are remaining on the same operating system (iOS > iOS or Android > Android), data will be transferred automatically thanks to the smartphone manufacturers’ apps. However, there are some things to remember.

Back up apps and logins

Backing up

Go through the photos, apps and other content on your old mobile and check how the backup works with your provider. This will prevent any upset caused by missing chats, downloaded games or photos after you’ve switched.

Have your account details and logins to hand

Ensure that you know the user names and passwords for your apps and accounts and that you can still access them after switching (Google account, Apple ID, password manager, etc.). This is especially important if you use Face/Touch ID or two-factor authentication and do not usually have to enter a password when logging in. Also ensure that your SIM PIN is to hand.

Transferring data to the new mobile

Before inserting the SIM card in your new smartphone or activating the new eSIM, you need to transfer the data from your old mobile to the new one. Follow these step-by-step instructions.

Special cases

Some apps saved on your mobile do not transfer automatically. This applies to your Covid certificate, free games and messenger apps such as WhatsApp, etc. The way you save this data depends on the app in question.

Read the WhatsApp FAQs to find out how to transfer your chat history.
Go to instructions(opens in new tab)

If your mobile has an eSIM (rather than a SIM card), you need to transfer the eSIM profile to your new device. Transferring from iOS to iOS is very straightforward:

Apple instructions
(opens in new tab)
Swisscom video instructions(opens in new tab)

If you have an Android device, proceed as follows:

  1. Delete the eSIM profile from the old smartphone (in settings).
  2. Order a new eSIM free of charge in the Cockpit(opens in new tab), Swisscom Shop or by phoning the hotline. Your phone must be connected to the mobile network to order the eSIM via Swisscom Cockpit. To do this, switch off the WLAN connection.
  3. Scan the QR code using the camera on the new mobile and download.

If you are switching between iOS and Android, transferring your data is less straightforward. The two systems store their content in different clouds that are incompatible with each other. For example, if you are no longer using an iPhone, you will have to deregister from iMessage(opens in new tab) so that the Android SMS service will function correctly.

Delete data before passing on your old phone!

After transferring your data, you can pass on, sell(opens in new tab) or donate your old smartphone to a good cause. However, before you do so, you should delete all personal data from the mobile phone.

Support from My Service experts

If you don’t want to transfer your data and set up your new mobile phone yourself, the My Service experts will be happy to help (charges apply).

It can also be worth accessing external support when switching your business mobile phone. In certain circumstances, small companies who manage their smartphones through a Swisscom inOne SME contract can switch them free of charge at a Swisscom Shop.

Help from the Swisscom Community

Help from the Swisscom Community

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