Setting up and using a new smartphone
Yay, your new phone is here! We’ll help you move everything over.
Transfer data to your new mobile
Save passwords
Make sure you know the user names and passwords for your apps and accounts (Google account, Apple ID, password manager, etc.). This is especially important if you use face/touch ID or two-factor authentication and do not usually have to enter a password when logging in. Also ensure that your SIM PIN is to hand.
Create a backup
Back up your old phone, including your photos, apps and other content. Your device manufacturer provides information on how the backup works for your phone.
Transfer your eSIM profile
If you have an eSIM instead of a SIM card, transfer the eSIM profile to your new phone.
Pass on your old phone
Before you gift, sell(opens in new tab) or donate your old smartphone, delete all personal data from the phone.
Get started with your new phone
Easily change products, passwords and billing online.
FAQs
Will all my apps be on the new phone after the switch?
Nowadays, setting up a new mobile phone couldn’t be easier. The data and settings of modern smartphones are stored in the cloud and transferred from there to the new device. You can therefore get all applications up and running in no time.
However, there are exceptions, such as banking, gaming or messenger apps. Not all of these will be transferred automatically.
How do I transfer my banking app to a new phone?
Transferring your banking app to your new phone may be slightly more complicated than other apps. Check with your bank on how best to prepare for the switch.
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