Unlock your device or SIM
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Have you forgotten your PIN or device code or entered it incorrectly too many times? Find help on unlocking your SIM or smartphone.
Forgotten device code
You defined your device code/unlock pattern when you set up your device.
You can use this code/unlock pattern to unlock your display.
The device manufacturer determines how many incorrect attempts it takes before the device is locked and how to re-access your device. Swisscom has no influence on the unlocking mechanism and cannot reset the code.
Help for Apple devices
Help for Samsung devices(opens in new tab)
Forgotten SIM PIN
After restarting your device, you can unlock your SIM card with the SIM PIN. After entering the SIM PIN you can resume using the Swisscom mobile network.
If you enter the SIM PIN wrongly three times the SIM is blocked. You can no longer use the Swisscom mobile network, but you can continue to surf in the WLAN. You need the PUK code to unlock your SIM card. You will find your PUK code on My Swisscom (Customer Center).
If you have forgotten the SIM PIN and have not yet entered it incorrectly 3 times, your only choice is to do so and have the device unlocked via the PUK.
PUK entered incorrectly
If you enter the PUK code incorrectly ten times, we deactivate your SIM. You need a replacement SIM.
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