COMBOX® has been pre-installed and activated for your mobile phone. Before you use them, you need to activate COMBOX® basic and COMBOX® pro for your fixed network in the Customer Center.
If the menu item is already displayed in the left column of the Customer Center, your COMBOX® has been activated. You can start enjoying the benefits right away. If you can’t see the menu item, select “Add product” > "Activate Customer Center access for new COMBOX®” and enter the telephone number you wish to activate for COMBOX® access. You will be guided through the activation process.
Once you activate Customer Center access to your COMBOX®, everyone who knows your Customer Center Login can also access your COMBOX® settings or listen to messages on you COMBOX® pro in the Customer Center.
If you don’t want this, activate Customer Center access to your COMBOX® with a Swisscom Login known only to you. You can create a new Swisscom Login at any time; use it to log into the Customer Center and activate your COMBOX® access there.
Besides switching COMBOX® on and off you can also customise it in the Customer Center as follows:
Proceed as follows to switch on your COMBOX® using your telephone:
Proceed as follows to switch off your COMBOX®:
As well as using the Customer Center, you can also change the COMBOX® settings via your fixed network as follows:
You can switch your COMBOX® on and off as follows:
Video: How to activate your COMBOX® in the Swisscom Cockpit
You can customise messages, select the language and change your PIN in the Customer Center. You cannot switch your COMBOX® on or off in the Customer Center but you can remove it if you decide you no longer wish to use your COMBOX®.
Read how to activate your COMBOX® step by step in the device manuals. If your device is not listed, try using the manual for an earlier or later model.
COMBOX® pro lets you set up messages so that you receive an SMS on your mobile phone when someone leaves you a message. You can also configure your COMBOX® pro to e-mail you a copy of the message as an audio file.
You can change this setting in the Customer Center.
If someone leaves you a message on your COMBOX®, you will be sent an SMS informing you automatically. If you have activated Visual Voicemail, your COMBOX® messages will be displayed directly when you miss calls. You can use the following options to listen to your mobile COMBOX®:
You need a PIN code to listen to your COMBOX® from any phone or when you are abroad. You can choose your own PIN code and change it at any time. The PIN code prevents unauthorised persons from listening to your messages. If you forget your COMBOX® PIN, call your COMBOX® and change your password in the settings.
If you forget your COMBOX® PIN for the fixed network, call your COMBOX® from your fixed network number and change your password in the settings. If you need the PIN for your mobile phone COMBOX®, send an SMS stating “COMBOX” to 444. An SMS with a new PIN will then be sent to you immediately, which you may change again if necessary. This service is free in Switzerland.
If you are abroad, you may be charged for messages on your COMBOX®. To avoid this, you can deactivate all call forwarding to your COMBOX® while you are abroad. Enter the key combination #21# on your mobile phone or go to the Swisscom Cockpit. If you use VVM for your mobile phone, please note that you will need mobile data. Using VVM with data roaming may incur costs.