Switch COMBOX® on and off, change settings and listen to messages.
Customer Center: New design, new name
From February, the Swisscom online Customer Center for Residential Customers will have a new look. It has also been rebranded “My Swisscom”.
COMBOX® has been pre-installed and activated for your mobile phone. Before you use them, you need to activate COMBOX® basic and COMBOX® pro for your fixed network in the Customer Center.
If the menu item is already displayed in the left column of the Customer Center, your COMBOX® has been activated. You can start enjoying the benefits right away. If you can’t see the menu item, select “Add product” > "Activate Customer Center access for new COMBOX®” and enter the telephone number you wish to activate for COMBOX® access. You will be guided through the activation process.
Access via your Customer Center
Once you activate Customer Center access to your COMBOX®, everyone who knows your Customer Center Login can also access your COMBOX® settings or listen to messages on you COMBOX® pro in the Customer Center.
If you don’t want this, activate Customer Center access to your COMBOX® with a Swisscom Login known only to you. You can create a new Swisscom Login at any time; use it to log into the Customer Center and activate your COMBOX® access there.
In the Swisscom Customer Center
Besides switching COMBOX® on and off you can also customise it in the Customer Center as follows:
- Manage your COMBOX® messages
- Change your COMBOX® PIN
- Manage direct access (accessing COMBOX without entering your PIN)
- Set your COMBOX® menu language
- Set the menu options you are offered when you call your COMBOX®
Via the keypad
Switching on your COMBOX®
Proceed as follows to switch on your COMBOX® using your telephone:
- To divert to your COMBOX® if you don’t take the call:
Enter the following key combination: *61 086 your phone number # (e.g. *610860441234567#)
To divert to your COMBOX® if you are on a call:
Enter the following key combination: *67 086 your phone number # (e.g. *670860441234567#)
To divert all to calls to your COMBOX®:
Enter the following key combination: *21 086 your phone number # (e.g. *210860441234567#) - Press the Call button.
Switching off your COMBOX®
Proceed as follows to switch off your COMBOX®:
- Enter the respective key combination on your telephone: #21#, #61# or #67# – depending on which forwarding mode you want to switch off.
- Press the Call button.
- Wait for the deactivation confirmation and then hang up.
Adjust settings
As well as using the Customer Center, you can also change the COMBOX® settings via your fixed network as follows:
- Enter 086 for your COMBOX®, followed by your phone number (e.g. 086 044 123 45 67).
- As soon as you are connected, press the 9 key, followed by the 0 key for other functions.
- You then have the following options:
You can set up a personal greeting as follows:
- Call your COMBOX®: speed-dialling key 1 or 086 + your telephone number
- Press the 9 key and then the 1 key.
- Press the 1 key to record your personal greeting.
You can also set up an international greeting or multiple greeting messages with COMBOX® pro.
You can switch your COMBOX® on and off as follows:
In the Swisscom Cockpit
You can activate and manage your COMBOX® in the Cockpit.
Video: How to activate your COMBOX® in the Swisscom Cockpit
In the Swisscom Customer Center
You can customise messages, select the language and change your PIN in the Customer Center. You cannot switch your COMBOX® on or off in the Customer Center but you can remove it if you decide you no longer wish to use your COMBOX®.
Via device settings
Read how to activate your COMBOX® step by step in the device manuals. If your device is not listed, try using the manual for an earlier or later model.
Via the keypad
Activate the COMBOX®
- To divert to your COMBOX® if you don’t take the call:
Enter the following key combination: *61* +41 86 your phone number # (e.g. *61* +41 86 079 999 99 99 #)
To divert calls to your COMBOX® when your mobile phone is switched off or when there is no service:
Enter the following key combination: *62* +41 86 your phone number # (e.g. *62* +41 86 079 999 99 99 #)
To divert to your COMBOX® if you are on a call:
Enter the following key combination: *67* +41 86 your phone number # (e.g. *67* +41 86 079 999 99 99 #)
To divert all to calls to your COMBOX®:
Enter the following key combination: *21* +41 86 your phone number # (e.g. *21* +41 86 079 999 99 99 #) - Press the Call button.
Switching off your COMBOX®
- Enter the key combination on your mobile phone for the forwarding mode you want to switch off – #61#, #62#, #67# or #21#. Enter ##004# to switch off all forwarding modes simultaneously. Direct forwarding modes are not included; these can be switched off by entering #21#.
- Press the Call button.
Adjust settings
Proceed as follows to adjust COMBOX® settings via your mobile phone rather than in the Customer Center:
- Enter +41 79 499 79 79 for your COMBOX® or hold down the 1 key on your mobile phone.
- As soon as you are connected, press the 9 key, followed by the 0 key for other functions.
- You then have the following options:
You can set up a personal greeting as follows:
- Call your COMBOX®: speed-dialling key 1 or 086 + your telephone number
- Press the 9 key and then the 1 key.
- Press the 1 key to record your personal greeting.
You can also set up an international greeting or multiple greeting messages with COMBOX® pro.
If someone leaves a message for you on your COMBOX® this will show on the display for most fixed-network devices. You can use the following options to listen to your fixed network COMBOX®:
- From your fixed network:
Call your COMBOX® using the telephone number registered to your COMBOX®: speed-dialling key 1 or 086 + your telephone number. Enter 086 and your phone number and code e.g. 086 044 123 45 67. Your messages will be played back automatically.
- From any phone:
Enter 086 and your phone number and code e.g. 086 044 123 45 67. Press the * key during the greeting. Enter your PIN and #. Your messages will be played back.
- From abroad:
Enter +41 840 266 269 and follow the instructions. Your COMBOX® will report the number of new messages and then play them back one by one.
COMBOX® pro: Messages by SMS and forwarding by e-mail
COMBOX® pro lets you set up messages so that you receive an SMS on your mobile phone when someone leaves you a message. You can also configure your COMBOX® pro to e-mail you a copy of the message as an audio file.
You can change this setting in the Customer Center.
If someone leaves you a message on your COMBOX®, you will be sent an SMS informing you automatically. If you have activated Visual Voicemail, your COMBOX® messages will be displayed directly when you miss calls. You can use the following options to listen to your mobile COMBOX®:
- With your mobile phone in Switzerland:
Hold down the 1 key to automatically call your COMBOX®. If your COMBOX® is not saved on the 1 key, access your messages by entering +41 79 499 79 79. - Visual Voicemail (Apple devices only)
With Visual Voice Mail (VVM), your COMBOX® messages are displayed directly on your smartphone when you miss calls. You can therefore listen to them right away without having to call the COMBOX® number. VVM requires mobile data. If data roaming is activated, it may incur costs. - From any phone:
If you want to access your COMBOX® from a phone other than your mobile phone, enter 086 and your phone number and code e.g. 086 079 999 99 99. Press the * key during the greeting. Enter your PIN and #. Your messages will then be played back.
- With your mobile phone from abroad:
Call your COMBOX®: +41 79 499 79 79. You will be prompted to enter your mobile phone number. Enter * to interrupt the welcome message which tells you that you need to enter the PIN first, followed by the # key. Otherwise you will continue to be guided through the menu. Enter your PIN. If you don’t know your PIN, a new one will be sent to you by SMS. You don’t need to interrupt your call to do so. Follow the instructions.
Read the device manuals for the easiest way to listen to the COMBOX® on your device. If your device is not listed, try using the manual for an earlier or later model.
COMBOX® pro: Forwarding by e-mail
You can also configure your COMBOX® pro to e-mail you a copy of the message as an audio file.
You can change this setting in the Customer Center.
You need a PIN code to listen to your COMBOX® from any phone or when you are abroad. You can choose your own PIN code and change it at any time. The PIN code prevents unauthorised persons from listening to your messages. If you forget your COMBOX® PIN, call your COMBOX® and change your password in the settings.
If you forget your COMBOX® PIN for the fixed network, call your COMBOX® from your fixed network number and change your password in the settings. If you need the PIN for your mobile phone COMBOX®, send an SMS stating “COMBOX” to 444. An SMS with a new PIN will then be sent to you immediately, which you may change again if necessary. This service is free in Switzerland.
Security recommendation for your PIN
- Your COMBOX® PIN should consist of at least six randomly selected numbers. Avoid recognisable patterns (e.g. 1111, 1234) and publicly available information that would be easy to guess (e.g. birthday, post code).
- Do not confide your PIN to anyone. In particular do not answer any e-mails or telephone calls asking for personal details like your PIN, passwords, credit card numbers etc. Swisscom will never request your PIN per e-mail, telephone, letter etc.
- Store your PIN in a safe place separately from your phone.
- Change your PIN regularly in the Customer Center.
If you are abroad, you may be charged for messages on your COMBOX®. To avoid this, you can deactivate all call forwarding to your COMBOX® while you are abroad. Enter the key combination #21# on your mobile phone or go to the Swisscom Cockpit. If you use VVM for your mobile phone, please note that you will need mobile data. Using VVM with data roaming may incur costs.
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