Your COMBOX®
Setting up COMBOX® and listening to messages
There are various ways to activate and manage your COMBOX®. COMBOX® Pro offers you even more options for recording and accessing your calls.
Switching on and changing settings
In the Swisscom Customer Center
Besides switching COMBOX® on and off you can also customise it in the Customer Center as follows:
- Manage your COMBOX® messages
- Change your COMBOX® PIN
- Manage direct access (accessing COMBOX without entering your PIN)
- Set your COMBOX® menu language
- Set the menu options you are offered when you call your COMBOX®
You can activate/deactivate your COMBOX® with your mobile phone using the following options:
In the Swisscom Cockpit
You can activate and manage your COMBOX® in the Cockpit.
Video: How to activate your COMBOX® in the Swisscom Cockpit
In the Swisscom Customer Center
Besides (de)activating your COMBOX® you can customise messages, select the language and change your PIN in the Customer Center.
Via device settings
Read how to activate your COMBOX® step by step in the device manuals. If your device is not listed, try using the manual for an earlier or later model.
Via the keypad
Activate the COMBOX®
- Enter the following key combination:* * 0 0 4 * +41 86x # (e.g. ** 0 0 4 +41 86 044 999 99 99 #)
- Press the Call button.
Switching off your COMBOX®
- Enter the following key combination on your phone:# # 0 0 4 #
- Press the Call button.
Adjust settings
Proceed as follows to adjust COMBOX® settings via your mobile phone rather than in the Customer Center:
- Enter +41 79 499 79 79 for your COMBOX® or hold down the 1 key on your mobile phone.
- As soon as you are connected, press the 9 key, followed by the 0 key for other functions.
- You then have the following options:
If you want to shorten or extend the time before your calls are forwarded to your COMBOX®, press the following key combination: **61*086destination number**time#, then choose a time between 5 and 30 seconds. Example: **61*0860791234567**20#. Please note: Only 5-second intervals are possible.
How to listen to your COMBOX® messages
You can use the following options to listen to your fixed network COMBOX®:
- From your fixed network:
Enter 086 and your phone number and code e.g. 086 044 123 45 67. Your messages will be played back automatically.
- From any phone:
Enter 086 and your phone number and code e.g. 086 044 123 45 67. Press the * key during the greeting. Enter your PIN and #. Your messages will be played back.
- From abroad:
Enter +41 840 266 269 and follow the instructions. Your COMBOX® will report the number of new messages and then play them back one by one.
You can use the following options to listen to your mobile COMBOX®:
- With your mobile phone in Switzerland:
Hold down the 1 key to automatically call your COMBOX®. If your COMBOX® is not saved on the 1 key, access your messages by entering +41 79 499 79 79.
- From any phone:
If you want to access your COMBOX® from a phone other than your mobile phone, enter 086 and your phone number and code e.g. 086 079 999 99 99. Press the * key during the greeting. Enter your PIN and #. Your messages will then be played back.
- With your mobile phone from abroad:
Call your COMBOX®: +41 79 499 79 79. You will be prompted to enter your mobile phone number. Enter * to interrupt the welcome message which tells you that you need to enter the PIN first, followed by the # key. Otherwise you will continue to be guided through the menu. Enter your PIN. If you don’t know your PIN, a new one will be sent to you by SMS. You don’t need to interrupt your call to do so. Follow the instructions.
Read the device manuals for the easiest way to listen to the COMBOX® on your device. If your device is not listed, try using the manual for an earlier or later model.
You need a PIN code to listen to your COMBOX® from any phone or when you are abroad. You can choose your own PIN code and change it at any time. The PIN code prevents unauthorised persons from listening to your messages. If you forget your COMBOX® PIN, call your COMBOX® and change your password in the settings.
Security recommendation for your PIN
- Your COMBOX® PIN should consist of at least six randomly selected numbers. Avoid recognisable patterns (e.g. 1111, 1234) and publicly available information that would be easy to guess (e.g. birthday, post code).
- Do not confide your PIN to anyone. In particular do not answer any e-mails or telephone calls asking for personal details like your PIN, passwords, credit card numbers etc. Swisscom will never request your PIN per e-mail, telephone, letter etc.
- Store your PIN in a safe place separately from your phone.
- Change your PIN regularly in the Customer Center.
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