COMBOX® setup, activate & deactivate

Set up your COMBOX® and enable callers to leave a voice message. Here you can find out how to listen to messages, switch off the Combox® or record an announcement.

Setting up and deactivating COMBOX®
Listening to COMBOX® messages
Recording an answer message
FAQs

Setting up and deactivating COMBOX®

In My Swisscom, link your COMBOX® with your Swisscom login. You will then be able to switch the COMBOX® on and off as required, manage and listen to messages and change your PIN.

For your mobile(opens in new tab)

For your fixed network

You can also change the call settings for your mobile in the Cockpit(opens in new tab).

Go to instructions

Listening to COMBOX® messages

If someone leaves a message on your COMBOX®, you’ll receive an SMS or see a flashing light, icon or similar on your fixed network telephone.

How to listen to your message:

With visual voicemail (mobile only)

A clear list of all COMBOX® messages will appear directly on your mobile. You can listen to them as required and fast-forward or rewind them.

Instructions for iPhone(opens in new tab)

Instructions for Android (opens in new tab)

With your phone in Switzerland

Hold down the 1 button to automatically connect to your COMBOX®. Alternatively, you can dial the relevant number:

Mobile: +41 79499 7979 (CH), +423 779 8888 (FL)
Fixed network: 086 plus your phone number, e.g. 086 044999 9999

With your phone from abroad

Call the relevant number and follow the instructions.

Mobile: +41 79499 7979 (CH), +423 779 8888 (FL)
Fixed network: +41 840 266269 (CH and FL)

From any phone

Dial 086 and your phone number including dialling code, e.g. 086 079 999 99 99 or 086 044 123 45 67.
Press the * button during the greeting.
Enter your PIN and #.
Your messages will be played back.

Forgotten your PIN?

1 Call the person who left you the message. Does not work for value-added service numbers such as 0800/0848/0900
2 Save message
3 Delete message
4 Repeat message
# Play next message
9 Go to settings
0 Additional functions
* Skip explanation

Record announcement

How to record your personal a personal announcement for your Combox®:

1. Call Combox

Call your Combox® (press and hold button 1 or dial 086 + your telephone number).

2. To the settings

Press the 9 button to access the settings.

3. To the announcements

Press button 1 to go to the announcement.

4. Record announcement

Press button 1 to record your personal announcement.

You can listen to or delete your greeting at any time in My Swisscom.Would you like to record more than 1 greeting? Switch to COMBOX® pro.

FAQs

I’ve forgotten my COMBOX® PIN. What can I do?

Mobile: Send an SMS with the text “Combox” to 444. You will be sent a PIN immediately via SMS.
Fixed network: Call your COMBOX® with your fixed network telephone and change the PIN in the settings (button 9).

What costs are incurred abroad?

Costs are only incurred if you listen to COMBOX® messages while abroad. There is no cost to you if someone leaves a message.

To avoid charges, switch your COMBOX® off while you are abroad.

COMBOX®: set up

How do I receive COMBOX® messages via e-mail?

Switch to COMBOX® pro to receive messages as audio files via e-mail.

How do I switch the fixed-network COMBOX® on and off via the keypad?

Enter the following key combination:

Divert all calls to COMBOX immediately
To switch on: *21 086 your phone number # (e.g. *210860441234567#) and press the call button.
To switch off: #21# and press the call button. Wait for the confirmation.
Only divert calls if you are on a call:
To switch on: *67 086 your phone number # (e.g. *670860441234567#) and press the call button.
To switch off: #67# and press the call button. Wait for the confirmation.
Only divert calls you don’t answer:
To switch on: *61 086 your phone number # (e.g. *610860441234567#) and press the call button.
To switch off: #61# and press the call button. Wait for the confirmation.