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Setting up COMBOX®

On this page:
Switch COMBOX® on and off, change settings and listen to messages.

Activate COMBOX®

COMBOX® has been pre-installed and activated for your mobile phone. Before you use them, you need to activate COMBOX® basic and COMBOX® pro for your fixed network in the Customer Center.






Switch on and off

In the My Swisscom Customer Center

You can also forward calls to the COMBOX® from the My Swisscom Customer Center. Forward your fixed-network calls to the COMBOX® via the My Swisscom Customer Center. The only condition is that you are the contract subscriber. 

You can also manage the following settings in the Swisscom Customer Center:

  • Manage your COMBOX® messages
  • Change your COMBOX® PIN
  • Manage direct access (accessing COMBOX without entering your PIN)
  • Set your COMBOX® menu language
  • Set the menu options you are offered when you call your COMBOX®.

To do so, you may have to add your COMBOX® in the My Swisscom Customer Center.

Via the keypad

Switching on your COMBOX®

Switching off your COMBOX®

Adjust settings


You can switch your COMBOX® on and off as follows:

In the Swisscom Cockpit

You can activate and manage your COMBOX® in the Cockpit.

  • Go to the menu in the upper right corner.

    Select call settings.


  • Slide the slider if you want the Combox to log in at busy, no response, or unreachable.


    "Save" turns on your Combox as desired.

In the Swisscom Customer Center

You can also forward calls to the COMBOX® from the My Swisscom Customer Center. Forward your fixed-network calls to the COMBOX® via the My Swisscom Customer Center. The only condition is that you are the contract subscriber. 

You can also manage the following settings in the Swisscom Customer Center:

  • Manage your COMBOX® messages
  • Change your COMBOX® PIN
  • Manage direct access (accessing COMBOX without entering your PIN)
  • Set your COMBOX® menu language
  • Set the menu options you are offered when you call your COMBOX®.

To do so, you may have to add your COMBOX® in the My Swisscom Customer Center.

Via device settings

Read how to activate your COMBOX® step by step in the device manuals. If your device is not listed, try using the manual for an earlier or later model.






Personal greeting

You can set up a personal greeting as follows:

 

  1. Call your COMBOX®: speed-dialling key 1 or 086 + your telephone number
  2. Press the 9 key and then the 1 key.
  3. Press the 1 key to record your personal greeting.

 

You can also set up an international greeting or multiple greeting messages with COMBOX® pro:

 

  1. Call your COMBOX® pro: speed dial key 1 or, if not set up: 086 + your phone number
  2. Press the number 9 and subsequently the number 1
  3. Press the key 1 in order to record your first personalised greeting
    Press the key 2 to record your second personalised greeting
    Press the key 3 to record an international greeting
  4. Choose whether or not a caller may leave a message:
    Yes: key 1
    No: key 2

 

Then manage your personalised greeting in the My Swisscom Customer Center.






Listening to messages


If someone leaves a message for you on your COMBOX® this will show on the display for most fixed-network devices.  You can use the following options to listen to your fixed network COMBOX®:

 

  1. From your fixed network:
    Call your COMBOX® using the telephone number registered to your COMBOX®: speed-dialling key 1 or 086 + your telephone number.  Enter 086 and your phone number and code e.g. 086 044 123 45 67. Your messages will be played back automatically.
  2. From any phone:
    Enter 086 and your phone number and code e.g. 086 044 123 45 67. Press the * key during the greeting. Enter your PIN and #. Your messages will be played back.
  3. From abroad:
    Enter +41 840 266 269 and follow the instructions. Your COMBOX® will report the number of new messages and then play them back one by one.

 

Key functions when you listen to messages


COMBOX® pro: Messages by SMS and forwarding by e-mail

COMBOX® pro lets you set up messages so that you receive an SMS on your mobile phone when someone leaves you a message. You can also configure your COMBOX® pro to e-mail you a copy of the message as an audio file.

 

You can change this setting in the My Swisscom Customer Center.


If someone leaves you a message on your COMBOX®, you will be sent an SMS informing you automatically. If you have activated Visual Voicemail, your COMBOX® messages will be displayed directly when you miss calls. You can use the following options to listen to your mobile COMBOX®:

 

  1. With your mobile phone in Switzerland:
    Hold down the 1 key to automatically call your COMBOX®. If your COMBOX® is not saved on the 1 key, access your messages by entering +41 79 499 79 79. 
  2. Visual Voicemail
    With Visual Voice Mail (VVM), your COMBOX® messages are displayed directly on your smartphone when you miss calls. You can therefore listen to them right away without having to call the COMBOX® number. VVM requires mobile data. If data roaming is activated, it may incur costs.
  3. From any phone:
    If you want to access your COMBOX® from a phone other than your mobile phone, enter 086 and your phone number and code e.g. 086 079 999 99 99. Press the * key during the greeting. Enter your PIN and #. Your messages will then be played back.
  4. With your mobile phone from abroad:
    Call your COMBOX®: +41 79 499 79 79. You will be prompted to enter your mobile phone number. Enter * to interrupt the welcome message which tells you that you need to enter the PIN first, followed by the # key. Otherwise you will continue to be guided through the menu. Enter your PIN. If you don’t know your PIN, a new one will be sent to you by SMS. You don’t need to interrupt your call to do so. Follow the instructions.

Read the device manuals for the easiest way to listen to the COMBOX® on your device. If your device is not listed, try using the manual for an earlier or later model.

 

Key functions when you listen to messages

 

Please note: the COMBOX® number when calling from a Liechtenstein phone number is: +423 779 88 88


COMBOX® pro: Forwarding by e-mail

You can also configure your COMBOX® pro to e-mail you a copy of the message as an audio file.

You can change this setting in the My Swisscom Customer Center.






   

COMBOX® PIN

You need a PIN code to listen to your COMBOX® from any phone or when you are abroad. You can choose your own PIN code and change it at any time. The PIN code prevents unauthorised persons from listening to your messages. If you forget your COMBOX® PIN, call your COMBOX® and change your password in the settings.

 

If you forget your COMBOX® PIN for the fixed network, call your COMBOX® from your fixed network number and change your password in the settings. If you need the PIN for your mobile phone COMBOX®, send an SMS stating “COMBOX” to 444. An SMS with a new PIN will then be sent to you immediately, which you may change again if necessary. This service is free in Switzerland.

Security recommendation for your PIN

  • Your COMBOX® PIN should consist of at least six randomly selected numbers. Avoid recognisable patterns (e.g. 1111, 1234) and publicly available information that would be easy to guess (e.g. birthday, post code).
  • Do not confide your PIN to anyone. In particular do not answer any e-mails or telephone calls asking for personal details like your PIN, passwords, credit card numbers etc. Swisscom will never request your PIN per e-mail, telephone, letter etc.
  • Store your PIN in a safe place separately from your phone.
  • Change your PIN regularly in the Customer Center.





  

COMBOX® abroad

If you are abroad, you may be charged for messages on your COMBOX®. To avoid this, you can deactivate all call forwarding to your COMBOX® while you are abroad. Enter the key combination #21# on your mobile phone or go to the Swisscom Cockpit. If you use Visual Voicemail (VVM) for your mobile phone, please note that you will need mobile data. Using VVM with data roaming may incur costs.






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