Roaming: mobile services abroad
Stay in touch while abroad, travelling or in border areas, use your roaming days and manage costs.
Even abroad you are always reachable under your mobile number. You can call, send SMS and surf the Internet as usual.
Check the benefits of your subscription by country:
Don't know your mobile subscription? Check your subscriptions in the Customer Center.
If you are abroad, you can make phone calls, send SMS and go online as usual. If you want to use data roaming (e. g. for surfing the Internet), check your smartphone settings if data roaming is switched on.
You can also use your prepaid mobile phone to make calls, send SMS messages and surf the Internet in most countries. Rates vary by country. We recommend that you check them before you leave for your trip:
If you use your prepaid phone frequently abroad, it may be worthwhile to buy a data package or a Travel Voice Option.
There is a charge for accessing the COMBOX®. Our recommendation: Switch off the COMBOX® when travelling abroad.
With the inOne mobile basic, go and premium subscriptions for private and business customers, there are no limits on your communication while travelling.
- inOne mobile basic, for example, offers unlimited calls and SMS/MMS in the EU / Western Europe. It includes a 3 GB monthly data allowance for surfing in Switzerland/the EU/Western Europe.
- inOne mobile go offers unlimited surfing and calls throughout the EU/Western Europe.
- The inOne mobile premium subscription offers unlimited surfing and calls in 100 countries worldwide.
In which countries can I enjoy unlimited use of inOne mobile premium?
Unlimited Internet, telephony and SMS/MMS are included in the EU/Western Europe, USA and Canada. Once you have exceeded the 100 GB surfing allowance, speed is reduced to 128 kbit/s.
In countries within the World 1 zone, the surfing allowance is 10 GB per month. Unlimited telephony and SMS/MMS are included.
In all other countries, the monthly allowance is 1 GB surfing, 30 minutes’ telephony and 1,000 SMS. When you have used up your data allowance, we recommend purchasing a data package.
Which additional options and packs can I buy for use abroad?
With inOne mobile basic and inOne mobile go, you can add the Travel Voice option. inOne mobile go can be supplemented with the Intercontinental pack. For roaming outside of the EU/Western Europe, the best option is to buy a roaming data package in the Swisscom Cockpit.
How does Swiss mobile flat work abroad?
Swiss mobile flat only offers unlimited calls, surfing and SMS/MMS within Switzerland. Standard roaming tariffs apply for use abroad.
International calls
If you regularly make calls from Switzerland to other countries, it is worth adding the International Calls option, unless you have inOne mobile premium, which already includes calls from Switzerland to the EU/Western Europe and the USA/Canada. If you regularly make calls from Switzerland to other countries, it is worth adding the International Calls option.
Roaming days in EU/Western Europe Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican City State
Residential customers with inOne mobile XS-XL or NATEL infinity 2.0 subscriptions and SME customers with inOne SME mobile XS-XL or NATEL® infinity 2.0 business subscriptions have a certain number of days included in their mobile subscription. During those days they can use the Internet, make phone calls and send SMS messages in the EU/Western Europe at no additional cost.
You can check your roaming day balance in the Swisscom Cockpit at https://cockpit.swisscom.ch.
Example:
You have an inOne (SME) mobile M subscription
If you have an inOne (SME) mobile M subscription, you can write SMS, make phone calls and surf for 6GB during 60 days in the EU/Western Europe at no extra cost. If you use your roaming days and 6GB data allowance at different speeds, one of the following can happen:
Example 1: You have used up the 6GB data allowance before using the 60 roaming days:
Example 2: You have purchased a data package. Two days later your subscription is renewed:
Roaming outside of EuropeThe inclusive units apply to all countries outside the EU/Western Europe. With the exception of: Afghanistan, Angola, Bahamas, Belize, Bhutan, Burundi, Cuba, Djibouti, East Timor, Ethiopia, French Polynesia, Guam, Liberia, Libya, Mali, Nepal, New Caledonia, Zimbabwe.
The roaming days cannot be used outside the EU/Western Europe. If you have an inOne (SME) mobile XS - L subscription, you have 1000 SMS/MMS per month and 100MB per year included in your subscription. If you want to use the internet or make phone calls outside Europe, we recommend that you buy a data package and/or use the Travel Voice Option for cheaper phone calls.
Validity of roaming days
- Roaming days are valid from the start, down/upgrade or renewal of your mobile subscription and are automatically renewed after 365 days.
- A roaming day is deducted when you make or receive a call, or receive an SMS, send or receive an MMS, use data traffic (e. g. surf the Internet or send e-mails)
- Roaming days are charged by calendar day in Swiss time and end midnight (UTC+1/ summer time applies).
Swiss border region
Close to the Swiss border, your mobile phone may automatically connect to the mobile phone network from a neighbouring country – for example the German “Deutsche Telekom” or Austrian “A1”.
Unnoticed, this automatic carrier switch can generate unnecessary roaming charges.
Therefore, we recommend that you switch off the automatic network selection in the Swiss border area.
You can check your current usage for surfing abroad at any time via the Swisscom Cockpit. The current usage for phone calls and messages are shown in the Customer Center with a delay.
Free use of the COMBOX®
COMBOX® message within Europe is always free for inOne mobile customers.
Listening to the COMBOX (+86) within the roaming days is free of charge. After this, listening to the messages will be charged according to the standard tariffs. Prepaid and inOne mobile light customers will be charged in any event.
Avoid costs for using the COMBOX®
If you use your COMBOX® outside of Europe, increased costs may be incurred or roaming days may be charged: If you do not accept a call and the COMBOX® switches on, an incoming connection and an outgoing connection (for accepting the call through COMBOX®) will be charged.
That is why we recommend switching off call forwarding on your COMBOX® while travelling:
- Open the cockpit at https://cockpit.swisscom.ch
- In the menu, click on "Call settings".
- Under “Incoming Call Forward”, select the options “If Busy”, “If No Reply” and “If Not Reachable”.
- Click on "Save".
What is roaming?
Roaming means that you use another provider's network when you are abroad - for example, you are a Swisscom customer and use Orange's network during your holiday in France.
The foreign telecoms providers charge Swisscom for calls made, SMS messages sent and kilobytes surfed on their networks. This is a service that Swisscom has to buy and for which there are currently over 600 contracts.
Why can't I go online?
If you don't (or can no longer) access the Internet abroad, try the following:
- Check your phone's settings to see if data roaming is turned off.
- If yes, you can activate data roaming on your device.
If the Internet still does not work, please do the following:
- Visit the cockpit (https://cockpit.swisscom.ch) and check your data allowance/roaming days (e. g. inOne (SME) mobile M subscription 6GB data volume included) or a data package.
- If you have used up your data allowance and the base rate is deactivated (in the menu under "Base rate"), you have to buy a data package in order to surf.
The base rate should be deactivated by default, as surfing with the base rate can quickly lead to higher costs.
How can I go online abroad without wasting money?
You can enjoy the lowest-cost surfing by switching to an inOne (SME) mobile subscription. With the inOne (SME) mobile go and premium subscriptions, you can enjoy unlimited surfing within the EU/Western Europe.
Outside of Europe, we recommend data travel packages. You can buy 30-day packages in advance in Switzerland from the Swisscom Cockpit.
How can I make cheap calls when I am abroad?
You can enjoy the lowest call costs by switching to an inOne (SME) mobile subscription. With the inOne (SME) mobile basic, go and premium subscriptions, you can enjoy unlimited calls and SMS within EU/Western Europe.
Outside Europe, we recommend the Travel Voice Option (for private and SME clients), which pays off if you don't make many phone calls.
With the Travel Voice 30 days option for SME clients you can call and send messages cheaper for 30 days worldwide.
How much does it cost to send or receive SMS abroad?
The inOne (SME) mobile basic, go and pro subscriptions include unlimited SMS within the EU/Western Europe. During the roaming days, customers with an inOne (SME) mobile XS-XL and NATEL® infinity (business) subscription can send unlimited free SMS messages within Europe.
Outside of Europe, customers with an inOne (SME) mobile XS subscription (or higher) enjoy 1000 SMS per month included.
Check which rates apply to you.
Note that SMS are charged per 160 characters. For example, if an SMS has of 200 characters it is charged as two SMS. By using special characters and other alphabets, the number of characters calculated may differ from the number of characters displayed on the phone. When sending smileys, images, GIFs, stickers etc., the SMS turns into an MMS.
Charges for MMS by price plan. To the tariff query.
Can I make calls abroad via a WLAN access (so-called Wi-Fi calling)?
No, for technical reasons Swisscom doesn’t currently support Wi-Fi calling.
I was charged for roaming even though I wasn't abroad. Why?
If you are near the border, it is possible that your mobile phone may connect to a foreign mobile network – for example if there is poor or no reception on the Swisscom network. This can also happen if foreign networks are available further away from the border, for example in the Lake Geneva region and the mountains close to the border (Jura, Alpstein, Graubünden or Valais Alps, etc.).
Since much lower radiation limits apply in Switzerland than in the EU, foreign networks reach much further into Switzerland than vice versa.
To avoid roaming charges we recommend that you switch off the automatic network selection.
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