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Block incoming and outgoing calls

Block calls

Block incoming calls


With the Callfilter you avoid annoying and unsolicited advertising calls. The Callfilter automatically blocks incoming calls from numbers that have been put on a list according to specific criteria. This service is for free.

 


In the Customer Center you can activate the Callfilter in 3 clicks.


Individual call blocking

Next to the Callfilter, in the Customer Center you can also create an individual list with blocked numbers.

  • you can block the last call you received directly on your phone by entering *00#: this number will be added to your individual blockinglist.
  • If you own the latest Swisscom landline telephones (HD), you can also use the crown key to assign call blocking.
  • Please note that these call blockings can only be undone in the Customer Center.


With the Callfilter for mobiles you avoid annoying and unsolicited advertising calls. The Callfilter automatically blocks incoming calls based on a global, constantly updated list. The numbers are added to this list according to specific criteria. This service is for free.

In the Swisscom Cockpit you can activate the Callfilter and view the list of blocked calls.

 

With most devices, you can block individual phone numbers. You can read the device instructions to see how it works. If you do not find your device listed, try the instructions of the previous or successor model.


Further protection from unsolicited calls

Next to the Callfilter, there are other ways to protect yourself from unsolicited advertisement calls:

  • You can add an asterisk (*) to your entry in the phone book at local.ch This indicates that you do not want to receive advertising calls and this will be respected by legitimate call centres.
  • If your number is not listed in the phone book, but you would still like to protect it, you can have it put on the telephone block list  of CallNet.ch – this has the same function as the asterisk entry in the phone book.
  • You can have your address entered on the Robinson list  for postal advertising and door-to-door selling.

Incoming advertising SMS

Next to annoying calls with Mobile you can also block unsolicited SMS. Extra care should be exercised when you are requested to send back a SMS or call a number. In particular, this is true if you do not know the company behind the advertising SMS.

If you do not want to receive further advertising SMS from a company, you can cancel them thusly:

  • Identify the sender with the help of a short numbers list.
  • Inform the sender that you don't like to receive further advertising SMS. The simplest way to achieve this, is by sending a SMS to the sender with the content STOP ALL.





Block outgoing calls


Prevent chargeable calls (i.e. 090x numbers or value added services) from being made from your landline telephone. You can block outgoing calls in the Customer Center:

You can select one of the following blocking sets:

  • Block all numbers (no calls possible)
  • Block 0906 numbers (adult entertainment)
  • Block all 090x numbers
  • Block all national premium-rate service numbers
  • Block international calls and all national premium-rate service numbers

Emergency numbers when blocked

Regardless of call blocking, the emergency number 144 is always available. General services and emergency numbers can be called even when blocking is activated.


Prevent chargeable calls (i.e. 090x number or value added services) or international calls from being made from your landline telephone. You can block outgoing calls in the Customer Center:

For persons under the age of 16, Swisscom by default blocks access to adult entertainment such as the use of erotic services via SMS / Easypay and the use of 0906 numbers. From the age of 16, the blocking sets are automatically deactivated.


Note on value added services

Please note that Swisscom also offers various value added services. If you block all value added services, you will not be able to use any of the following Swisscom services:

 

  • If you are a Swisscom TV Air user, you will not be able to use your NATEL login. You will however continue to be able to use your Swisscom Login.
  • Pay with the phone bill with NATEL® Pay, Easypay & SMS short numbers





How the telephone spam filter works

Posted by Swisscom News on 30.11.2017

The system sorts calls

How can you prevent unwanted cold calls? Swisscom’s call filter provides a smart and effective solution. Callfilter blocks 120,000 calls daily and continuously blacklists new phone numbers.






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