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Use the Callfilter on mobile and fixed-network phones or manually block unwanted calls or numbers (e.g. 0900 numbers) and report advertising calls.
Callfilter spares you the hassle of unsolicited cold calls. It automatically blocks incoming calls from numbers on a list that is continually updated using specific criteria. This service is for free.
With Callfilter activated, you can create your own list of blocked numbers. To do this, select on My Swisscom(opens in new tab) (Customer Center) ‘Manually block and enable numbers’ in the ‘Callfilter’ tile. You can add up to 200 numbers and update your list at any time. If you would like to block calls from a particular canton or country, please enter the dialling code in question followed by an asterisk (for example, England with international prefix +44 12*).
You can also block numbers right on your phone. Please note that these call barring can only be reversed in My Swisscom(opens in new tab).
The free Callfilter filters out calls from suspicious call centres by blocking numbers on the basis of specific criteria. Visit the Swisscom Cockpit(opens in new tab), click on the menu and go to "Call settings" to activate and deactivate the Callfilter and to view the last 20 blocked calls.
The Callfilter now allows you to block or unblock numbers of your choice: visit the Swisscom Cockpit, click on the menu and go to "Call settings".
The mode Do not disturb allows you to mute calls, alerts and messages, so you won’t be disturbed during holidays, important appointments or when driving. Go to your mobile settings to activate the mode manually or to specify a time period. Most devices also allow you to determine who you wish to block or allow to contact you and when.
Next to annoying calls with Mobile you can also block unsolicited SMS. Extra care should be exercised when you are requested to send back a SMS or call a number. In particular, this is true if you do not know the company behind the advertising SMS.
If you do not want to receive further advertising SMS from a company, you can cancel them thusly:
Additional advice on protecting yourself from unwanted calls is provided below:
Block chargeable numbers. How to block calls from your fixed network connection to 090 numbers or other value-added services.
Regardless of call blocking, the emergency number 144 is always available. General services and emergency numbers can be called even when blocking is activated.
Prevent chargeable calls (i.e. 090x numbers or value added services) from being made from your landline telephone. You can block outgoing calls on My Swisscom. To do this, select ‘Adjust settings’ in the ‘Call barring settings’ tile and choose a call barring set.
To block SMS/MMS short numbers and Swisscom Pay for adult entertainment, go to the ‘Block mobile payment’ tile in My Swisscom and select the ‘Manage settings’ button. Here you can define which services you wish to block.
For persons under 16 years of age, access to value-added services (mobile payment and adult entertainment via SMS/MMS and Swisscom Pay) is automatically blocked due to statutory protection of minors requirements. The block is lifted when the person reaches their 16th birthday. Before that, the legal guardian can have mobile payment unblocked by Swisscom via 0800 800 800.
If you block all value-added services, you will no longer be able make payments via your mobile bill through Swisscom Pay and SMS short numbers.
You can report unwanted advertising calls immediately by adding the caller's number to the activated Callfilter blacklist. This prevents you receiving any further calls from this number. It also provides important information to Callfilter, which then processes it further. If legitimate calls are blocked by Callfilter, you can also unblock them in My Swisscom or in Swisscom Cockpit and report them to us.
Swisscom residential customers and business customers can use a form to request information on blocked numbers (calls and SMS).
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