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SMS to 444: check your bill or subscription type, select or change your subscription, check your customer number and add supplementary services.
If you want to check how high your current bill is, send an SMS with the keyword BILL to 444.
| Keyword |
Descritption |
|---|---|
| INVOICE |
Check bill once |
| START INVOICE DAY |
Check bill daily |
| START INVOICE WEEK |
Check bill weekly |
| START INVOICE MONTH |
Check bill monthly |
| Keyword |
Description |
|---|---|
| STATUS INVOICE |
What regular bill queries have I subscribed to? |
| STOP INVOICE |
I no longer require regular bill queries. |
This services is available to residential customers. Business customers require the appropriate authorisation from the business owner.
All your data and bill details are available online.
If you want to know the number of remaining units in your subscription or option, check if you have the right subscription or if you can extend it, send an SMS with the following keywords to 444.
| Keyword |
Description |
|---|---|
| STATUS |
Number of included units, such as roaming days or SMS, remaining balance from data options |
| CHECK |
Check your current subscription and whether it still meets your needs. |
| CUSTOMER NUMBER |
Check your Swisscom customer number. |
| TEST |
Check your Swisscom services like TV, Internet, telephone and e-mail on your mobile phone or computer |
| LOGIN | Request a new Swisscom Login password |
| COWORKING | Code request for free hours of coworking office space (only for inOne SME mobile XL customers) |
If you want to change your subscription, send an appropriate SMS with the relevant keyword to 444:
| Keyword | Description |
|---|---|
| BLUEMOBILEL | To order a blue Mobile L subscription |
| BLUEMOBILEM |
To order a blue Mobile M subscription |
| BLUEMOBILES | To order a blue Mobile S subscription |
| Keyword | Description |
|---|---|
| START CONNECTPACK | To order the Connect Pack |
| STOP CONNECTPACK | The Connect pack renews automatically. You will need to stop it if you no longer want it. |
| START INTERNATIONAL | To order the International Pack |
| STOP INTERNATIONAL | The International Pack renews automatically. You will need to stop it if you no longer want it |
| Keyword | Description |
|---|---|
| START INTERCONTINENTAL | To order the Intercontinental Pack |
| STOP INTERCONTINENTAL | The Intercontinental Pack renews automatically. You will need to stop it if you no longer want it |
| Keyword | Description |
|---|---|
| PREMIUM | To order an inOne mobile premium subscription |
| BASIC | To order an inOne mobile basic subscription |
| SWISSLIGHTPLUS | To order a Swiss mobile light plus subscription |
| Keyword | Description |
|---|---|
| BLUEMOBILEL | To order a blue Mobile L subscription |
| BLUEMOBILEM | To order a blue Mobile M subscription |
| BLUEMOBILES | To order a blue Mobile S subscription |
| BASICYOUNG | To order an inOne mobile basic young subscription |
| LIGHTYOUNG |
To order a Swiss mobile basic young subscription |
This service is only available for residential customers. Business customers can change subscriptions on My Swisscom.
If you want to change your prepaid send the keyword to 444.
| Keyword | Description |
|---|---|
| START VOICE PLUS START VOICEPLUS |
Voice plus, unlimited calls within Switzerland |
| START VOICE BASIC START VOICEBASIC |
Voice basic, 100 minutes of calls within Switzerland |
| START FLAT7 |
7 days’ unlimited surfing, calls and SMS/MMS in Switzerland. |
| START FLAT30 |
30 days’ unlimited surfing, calls and SMS/MMS in Switzerland. |
| START FLAT90 |
90 days’ unlimited surfing, calls and SMS/MMS in Switzerland. |
| START PREPAID GO START PREPAIDGO |
Activate inOne mobile prepaid go |
| PREPAID YOUNG START PREPAIDYOUNG START KIDS |
Activate inOne mobile prepaid young |
| DATA 500 MB START DATA 500MB DATA500 MB START DATA500MB |
500 MB data package |
| DATA 2 GB START DATA 2GB DATA2 GB START DATA2GB |
2 GB data package |
| DATA 5 GB START DATA 5GB START DATA5GB |
5 GB data package |
| START DATASPEEDPLUS |
The one-day 24h Speed+ (5GB) package meets the unique need for a large data volumeand high speed for a single day. |
If you have run out of credit on your Prepaid, but you really need your mobile, Swisscom will give you a CHF 5.– advance. Simply send the word ADVANCE to 444. This service costs 50 centimes which will be deducted from your credit the next time you top up.
| Keyword | Description |
|---|---|
| ADVANCE |
Get a 5-franc advance |
| Keyword | Description |
|---|---|
| START KIDS |
inOne mobile prepaid kids is available to all children aged 7 to 18. It allows your child to make free calls to 5 Swisscom numbers, to use 500 MB of data and to send unlimited SMS. Requirement: inOne mobile prepaid. |
| STOP KIDS |
Deactivate inOne mobile prepaid kids |
| START SPONSOR “Child’s mobile phone number” “Amount” (e.g. START SPONSOR 0791234567 20) |
Activate the monthly sponsorship or change the monthly sponsor credit Sponsorship is only possible from parents to their underage child. |
| STOP SPONSOR “Child’s mobile phone number” |
Deactivate the monthly sponsorship Sponsorship is only possible from parents to their underage child. |
| PAYMENT “Child’s mobile phone number” “Amount” |
One-off credit (minimum CHF 5.–) |
| CHECK SPONSOR | Details about the activated sponsor |
Find out more about roaming for using your mobile phone abroad.
| Keyword |
Description |
|---|---|
| START INTERCONTINENTAL STOP INTERCONTINENTAL |
I would like to start/stop using the Intercontinental pack (only available with inOne mobile go). |
| START INTERNATIONALCALLS STOP INTERNATIONALCALLS |
I would like to start/stop using the International Calls pack. |
| Keyword |
Description |
|---|---|
| START RSMS STOP RSMS |
The SMS information service provides details of current roaming tariffs. |
The Swisscom Cockpit(opens in new tab) gives you complete control over your costs and lets you easily add data packages when using the Internet abroad.
| Keyword |
Description |
|---|---|
| START VVM STOP VVM |
Activate/deactivate Visual Voicemail for iPhone |
| COMBOX |
Request COMBOX® password(opens in new tab) |
| START NOTIFICATION STOP NOTIFICATION |
Activate/deactivate SMS availability notification |
| START INFO STOP INFO |
Activate/deactivate SMS function for missed calls |
| START BLIP STOP BLIP |
Activate/deactivate blip for a calls to another network |
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