| Keyword |
Descritption |
|---|---|
| START INVOICE DAY |
Check bill daily |
| START INVOICE WEEK |
Check bill weekly |
| START INVOICE MONTH |
Check bill monthly |
444: Query credit, bills, data & more via SMS
With an SMS to the number 444 and the appropriate keyword, you can easily check your credit balance, Swisscom bills, data volume and other information. Here you will find an overview of the most important keywords and functions.
Check credit & inclusive units
If you want to check your current credit balance or the remaining volume of a data package or inclusive units, you can either do this at cockpit.swisscom.ch or send an SMS with the keyword STATUS to 444.
| Keyword |
Description | |
|---|---|---|
| STATUS |
Current credit, remaining credit from data options, Number of inclusive units such as roaming days or SMS |
Checking your bill
If you want to check how high your current bill is, send an SMS with the keyword INVOICE to 444.
| Keyword |
Descritption |
|---|---|
| INVOICE |
Check bill once |
How do I receive a daily, weekly or monthly update on invoices by SMS?
How can I stop or retrieve SMS messages for invoices?
| Keyword |
Description |
|---|---|
| STATUS INVOICE |
What regular bill queries have I subscribed to? |
| STOP INVOICE |
I no longer require regular bill queries. |
Where can I find all my invoices?
In My Swisscom, you can view all your outstanding, paid and overdue bills at any time. New bills become available from the 4th or 5th of the month.
This services is available to residential customers. Business customers require the appropriate authorisation from the business owner.
Change subscription
To change your Mobile subscription or order an additional package, send the following keywords by SMS to 444.
Change blue Mobile subscription
| Keyword | Description |
|---|---|
| BLUEMOBILEL | To order a blue Mobile L subscription |
| BLUEMOBILEM |
To order a blue Mobile M subscription |
| BLUEMOBILES | To order a blue Mobile S subscription |
Order additional packages for blue Mobile S or M
| Keyword | Description | |
|---|---|---|
| START CP | To order the Connect Pack | |
| START INC | To order the International Pack |
Order additional packages for blue Mobile M or L
| Keyword | Description | |
|---|---|---|
| START ICP | To order the Intercontinental Pack |
Order other subscriptions
| Keyword | Description |
|---|---|
| PREMIUM | To order an inOne mobile premium subscription |
| BASICMOBILEXS | To order an basicmobilexs subscription |
| BASICMOBILES |
To order a basicmobiles subscription |
| BASICMOBILEM | To order a basicmobilem subscription |
Deactivate Simply Digital
| Keyword |
Description |
|---|---|
| STOPSIMPLYDIGITAL |
Deactivate Simply Digital |
Request customer number & login
CUSTOMER NUMBER
Ask for your Swisscom customer number
LOGIN
Order a new Swisscom Login password
This service is only available for residential customers. Business customers can change subscriptions on My Swisscom.
Query & adjust prepaid
If you want to query or adjust your prepaid, send the corresponding keyword to 444:
Check prepaid credit
You can check your current balance or the remaining volume of a data package at cockpit.swisscom.ch(opens in new tab) or by sending an SMS to 444.
| Keyword | Description |
|---|---|
| STATUS |
Current balance, remaining balance of data options, number of units included, such as roaming days or SMS |
Redeem prepaid voucher
You can redeem prepaid vouchers by sending an SMS to 444 or at cockpit.swisscom.ch(opens in new tab).
| Keyword | Description |
|---|---|
| VOUCHER plus the 14-digit voucher code (e.g. VOUCHER 12345678912345) |
Top up/redeem prepaid vouchers for your own number |
| VOUCHER plus the 14-digit voucher code mobile number you want to top up (e.g. VOUCHER 12345678912345 0791234567) |
Top up/redeem prepaid vouchers for another mobile number (not your own) |
Activate Prepaid Plus, data package or combination package
| Keyword | Description |
|---|---|
| START FLAT7 |
7 days’ unlimited surfing, calls and SMS/MMS in Switzerland. |
| START FLAT30 |
30 days’ unlimited surfing, calls and SMS/MMS in Switzerland. |
| START FLAT90 |
90 days’ unlimited surfing, calls and SMS/MMS in Switzerland. |
| START PREPAID PLUS START PREPAID PLUS |
Activate Prepaid Plus |
| DATA 500 MB START DATA 500MB DATA500 MB START DATA500MB |
500 MB data package |
| DATA 2 GB START DATA 2GB DATA2 GB START DATA2GB |
2 GB data package |
| DATA 5 GB START DATA 5GB START DATA5GB |
5 GB data package |
| START DATASPEEDPLUS |
The one-day 24h Speed+ (5GB) package meets the unique need for a large data volumeand high speed for a single day. |
Use or deactivate the advance payment service
If you have run out of credit on your Prepaid, but you really need your mobile, Swisscom will give you a CHF 5.– advance. Simply send the word ADVANCE to 444. This service costs 50 centimes which will be deducted from your credit the next time you top up.
| Keyword | Description |
|---|---|
| ADVANCE |
Get a 5-franc advance |
Activate or change Prepaid Kids
| Keyword | Description | |
|---|---|---|
| START KIDS |
Prepaid Kids is available to all children aged 7 to 18. It allows your child to make free calls to 5 Swisscom numbers, to use 500 MB of data and to send unlimited SMS. Requirement: inOne mobile prepaid. |
|
| START SPONSOR “Child’s mobile phone number” “Amount” (e.g. START SPONSOR 0791234567 20) |
Activate the monthly sponsorship or change the monthly sponsor credit Sponsorship is only possible from parents to their underage child. |
|
| STOP SPONSOR “Child’s mobile phone number” |
Deactivate the monthly sponsorship Sponsorship is only possible from parents to their underage child. |
|
| PAYMENT “Child’s mobile phone number” “Amount” |
One-off credit (minimum CHF 5.–) |
|
| CHECK SPONSOR | Details about the activated sponsor |
SMS received after chargeable action
● To activate notifications, text: START CALLINFO to 444
● To stop notifications, text: STOP CALLINFO to 444
Roaming abroad
To activate roaming services abroad, send the corresponding keyword by SMS to 444.
Activate roaming packages
| Keyword |
Descritption |
|---|---|
| START ICP |
Activate Intercontinental Pack |
| START INC | Activate International Calls |
You can also activate additional roaming(opens in new tab) packages in the Swisscom Cockpit at cockpit.swisscom.ch(opens in new tab).
I want to activate or deactivate the SMS information service on current roaming tariffs in the country I am visiting
| Keyword |
Description |
|---|---|
| START RSMS STOP RSMS |
The SMS information service provides details of current roaming tariffs. |
How can I control my costs abroad?
The Swisscom Cockpit gives you complete control over your costs and lets you easily add data packages when using the Internet abroad.
Availability
You can customize settings relating to your availability, such as the Combox or an SMS for missed calls, with an SMS and the following keywords to 444:
| Keyword |
Description |
|---|---|
| START VVM STATUS VVM STOP VVM |
Activate, query status, deactivate visual voicemail on iPhone |
| COMBOX |
Request COMBOX® password(opens in new tab) |
| START NOTIFICATION STATUS NOTIFICATION STOP NOTIFICATION |
Activate SMS availability notification, query status, deactivate |
| START INFO STATUS INFO STOP INFO |
Activate SMS for missed calls, query status, deactivate |
| START BLIP STATUS BLIP STOP BLIP |
Activate, query status, deactivate signal tone for a call to a foreign network |
FAQs
How much does an SMS to the number 444 cost - in Switzerland and abroad?
Messages to 444 are free of charge anywhere in the world.
Where can I find the Swisscom Cockpit if I get stuck with SMS?
Open the Internet browser and enter the URL cockpit.swisscom.ch(opens in new tab).
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