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SMS to 444: check your bill or subscription type, select or change your subscription, check your customer number and add supplementary services.
If you want to check how high your current bill is, send an SMS with the keyword BILL to 444.
| Keyword |
Descritption |
|---|---|
| INVOICE |
Check bill once |
| START INVOICE DAY |
Check bill daily |
| START INVOICE WEEK |
Check bill weekly |
| START INVOICE MONTH |
Check bill monthly |
| Keyword |
Description |
|---|---|
| STATUS INVOICE |
What regular bill queries have I subscribed to? |
| STOP INVOICE |
I no longer require regular bill queries. |
This services is available to residential customers. Business customers require the appropriate authorisation from the business owner.
All your data and bill details are available online.
If you want to know the number of remaining units in your subscription or option, check if you have the right subscription or if you can extend it, send an SMS with the following keywords to 444.
| Keyword |
Description |
|---|---|
| STATUS |
Number of included units, such as roaming days or SMS, remaining balance from data options |
| CHECK |
Check your current subscription and whether it still meets your needs. |
| CUSTOMER NUMBER |
Check your Swisscom customer number. |
| COWORKING | Code request for free hours of coworking office space (only for inOne SME mobile XL customers) |
If you want to change your subscription, send an appropriate SMS with the relevant keyword to 444: (this service is only available for residential customers. Business customers can change subscriptions on My Swisscom.)
| Keyword |
Description |
|---|---|
| PREMIUM |
To order an inOne mobile premium subscription. |
| Keyword |
Description |
|---|---|
| GO |
To order an inOne mobile go subscription. |
| SWISSFLAT |
To order a Swiss mobile flat subscription. |
| Keyword | Description |
|---|---|
| BASIC |
To order an inOne mobile basic subscription. |
| SWISSLIGHTPLUS |
To order a Swiss mobile light plus subscription. |
| Keyword |
Description |
|---|---|
| GOYOUNG |
To order an inOne mobile go young subscription. |
| FLATYOUNG |
To order an Swiss mobile flat young subscription. |
| BASICYOUNG | To order an inOne mobile basic young subscription. |
| LIGHTYOUNG | To order an Swiss mobile light young subscription. |
| Keyword |
Description |
|---|---|
| START CONNECTPACK |
To order the Connect pack(opens in new tab). |
| STOP CONNECTPACK |
The Connect pack renews automatically. You will need to stop it if you no longer want it. |
| START INTERCONTINENTAL | To order the Intercontinental pack(opens in new tab). |
| STOP INTERCONTINENTAL | The Intercontinental pack renews automatically. You will need to stop it if you no longer want it. |
If you want to activate TV Air or a new SIM, check Swisscom services in the event of a fault or request a new Swisscom Login password, send an SMS with one of the following keywords to 444.
| Keyword |
Description |
|---|---|
| START PREMIUMSPEED STOP PREMIUMSPEED |
Enjoy surfing speeds of up to 2 Gbit/s with the Premium Speed Option |
| TEST |
Check your Swisscom services like TV, Internet, telephone and e-mail on your mobile phone or computer |
| LOGIN | Request a new Swisscom Login password |
| Keyword | Description | |
|---|---|---|
| INONEPREPAID |
Activate inOne mobile prepaid and stay flexible without a subscription |
|
| START KOMBIS STOP KOMBI S |
Combi package S Unlimited SMS, 250 MB included |
|
| START KOMBIM STOP KOMBIM |
Combi package M: make free calls to a number of your choice, unlimited SMS, 500 MB included | |
| START KOMBIL STOP KOMBIL |
Combi package L: make free calls to 5 numbers of your choice, unlimited SMS, 1 GB included |
|
| START KIDS STOP KIDS |
Kids Combi package: make free calls to 5 numbers of your choice, unlimited SMS, 300 MB included |
|
| START DATA 500MB STOP DATA 500MB |
500 MB data package |
|
| START DATA 1500MB STOP DATA 1500MB |
1.5 GB data package |
|
| START SPEED PLUS | The one-day 24h Speed+ (5GB) package meets the unique need for a large data volume and high speed for a single day. |
If you have run out of credit on your Prepaid, but you really need your mobile, Swisscom will give you a CHF 5.– advance. Simply send the word ADVANCE to 444. This service costs 50 centimes which will be deducted from your credit the next time you top up.
| Keyword | Description |
|---|---|
| ADVANCE |
Get a 5-franc advance |
| STOP ADVANCE |
You do not want to be able to use the Swisscom advance service. |
| STOP SMS ADVANCE | I do not want to receive SMS messages telling me I can have an advance. |
| Keyword | Description |
|---|---|
| START KIDS |
inOne mobile prepaid kids is available to all children aged 7 to 18. It allows your child to make free calls to 5 Swisscom numbers, to use 500 MB of data and to send unlimited SMS. Requirement: inOne mobile prepaid. |
| STOP KIDS |
Deactivate inOne mobile prepaid kids |
| START SPONSOR “Child’s mobile phone number” “Amount” (e.g. START SPONSOR 0791234567 20) |
Activate the monthly sponsorship or change the monthly sponsor credit |
| STOP SPONSOR “Child’s mobile phone number” |
Deactivate the monthly sponsorship |
| PAYMENT “Child’s mobile phone number” “Amount” |
One-off credit (minimum CHF 5.–) |
| CHECK SPONSOR | Details about the activated sponsor |
Find out more about roaming for using your mobile phone abroad.
| Keyword |
Description |
|---|---|
| START INTERCONTINENTAL STOP INTERCONTINENTAL |
I would like to start/stop using the Intercontinental pack (only available with inOne mobile go). |
| START INTERNATIONALCALLS STOP INTERNATIONALCALLS |
I would like to start/stop using the International Calls pack. |
| Keyword |
Description |
|---|---|
| START RSMS STOP RSMS |
The SMS information service provides details of current roaming tariffs. |
The Swisscom Cockpit(opens in new tab) gives you complete control over your costs and lets you easily add data packages when using the Internet abroad.
| Keyword |
Description |
|---|---|
| START VVM STOP VVM |
Activate/deactivate Visual Voicemail for iPhone |
| COMBOX® |
Request COMBOX® password(opens in new tab) |
| START NOTIFICATION STOP NOTIFICATION |
Activate/deactivate SMS availability notification |
| START INFO STOP INFO |
Activate/deactivate SMS function for missed calls |
| START BLIP STOP BLIP |
Activate/deactivate blip for a calls to another network |
Do you have questions concerning our products?
We will help you via telephone or chat.