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SMS to 444

On this page:
SMS to 444: check your bill or subscription type, select or change your subscription, check your customer number and add supplementary services.

Checking your bill

If you want to check how high your current bill is, send an SMS with the keyword BILL to 444.

See example

 

Keyword
Descritption
INVOICE
Check bill once
START INVOICE DAY
Check bill daily
START INVOICE WEEK
Check bill weekly
START INVOICE MONTH
Check bill monthly

 

Keyword
Description
STATUS INVOICE
What regular bill queries have I subscribed to?
STOP INVOICE
I no longer require regular bill queries.

This services is available to residential customers. Business customers require the appropriate authorisation from the business owner.

Your bill online

All your data and bill details are available online.

Go to My Swisscom (Customer Center)

Subscription & inclusive units

If you want to know the number of remaining units in your subscription or option, check if you have the right subscription or if you can extend it, send an SMS with the following keywords to 444.

See example

 

Keyword
Description
STATUS
Number of included units, such as roaming days or SMS, remaining balance from data options
CHECK
Check your current subscription and whether it still meets your needs.
CUSTOMER NUMBER
Check your Swisscom customer number.
TEST
Check your Swisscom services like TV, Internet, telephone and e-mail on your mobile phone
or computer
LOGIN Request a new Swisscom Login password
COWORKING Code request for free hours of coworking office space (only for inOne SME mobile XL customers)

Change your subscription

If you want to change your subscription, send an appropriate SMS with the relevant keyword to 444:

Keyword  Description 
BLUEMOBILEL  To order a blue Mobile L subscription 
BLUEMOBILEM 
To order a blue Mobile M subscription 
BLUEMOBILES  To order a blue Mobile S subscription 
Keyword  Description 
START CONNECTPACK  To order the Connect Pack  
STOP CONNECTPACK  The Connect pack renews automatically.
You will need to stop it if you no longer want it. 
START INTERNATIONAL  To order the International Pack 
STOP INTERNATIONAL  The International Pack renews automatically.
You will need to stop it if you no longer want it 
Keyword  Description 
START INTERCONTINENTAL  To order the Intercontinental Pack
STOP INTERCONTINENTAL  The Intercontinental Pack renews automatically.
You will need to stop it if you no longer want it 
Keyword  Description 
PREMIUM  To order an inOne mobile premium subscription 
BASIC  To order an inOne mobile basic subscription 
SWISSLIGHTPLUS  To order a Swiss mobile light plus subscription 
Keyword  Description 
BLUEMOBILEL  To order a blue Mobile L subscription 
BLUEMOBILEM  To order a blue Mobile M subscription 
BLUEMOBILES  To order a blue Mobile S subscription 
BASICYOUNG  To order an inOne mobile basic young subscription 
LIGHTYOUNG 
To order a Swiss mobile basic young subscription 

This service is only available for residential customers. Business customers can change subscriptions on My Swisscom.  

 Prepaid

If you want to change your prepaid send the keyword to 444.

Keyword Description
START VOICE PLUS
START VOICEPLUS
Voice plus, unlimited calls within Switzerland
START VOICE BASIC
START VOICEBASIC
Voice basic, 100 minutes of calls within Switzerland
START FLAT7
7 days’ unlimited surfing, calls and SMS/MMS in Switzerland.
START FLAT30
30 days’ unlimited surfing, calls and SMS/MMS in Switzerland.
START FLAT90
90 days’ unlimited surfing, calls and SMS/MMS in Switzerland.
START PREPAID GO
START PREPAIDGO
Activate inOne mobile prepaid go
PREPAID YOUNG
START PREPAIDYOUNG
START KIDS
Activate inOne mobile prepaid young
DATA 500 MB
START DATA 500MB
DATA500 MB
START DATA500MB
500 MB data package​
DATA 2 GB
START DATA 2GB
DATA2 GB
START DATA2GB
2 GB data package
DATA 5 GB
START DATA 5GB
START DATA5GB
5 GB data package​
START DATASPEEDPLUS
The one-day 24h Speed+ (5GB) package meets the unique need for
a large data volume​and high speed for a single day.

If you have run out of credit on your Prepaid, but you really need your mobile, Swisscom will give you a CHF 5.– advance. Simply send the word ADVANCE to 444. This service costs 50 centimes which will be deducted from your credit the next time you top up.

Keyword Description
ADVANCE
Get a 5-franc advance

 

Keyword Description
START KIDS
inOne mobile prepaid kids is available to all children aged 7 to 18.
It allows your child to make free calls to 5 Swisscom numbers, to
use 500 MB of data and to send unlimited SMS. Requirement:
inOne mobile prepaid.
STOP KIDS
Deactivate inOne mobile prepaid kids
START SPONSOR
“Child’s mobile phone number” “Amount” 
(e.g. START SPONSOR 0791234567 20)
Activate the monthly sponsorship or change the monthly
sponsor credit

Sponsorship is only possible from parents to their underage child.
STOP SPONSOR
“Child’s mobile phone number”
Deactivate the monthly sponsorship

Sponsorship is only possible from parents to their underage child.
PAYMENT
“Child’s mobile phone number” “Amount”
One-off credit (minimum CHF 5.–)
CHECK SPONSOR Details about the activated sponsor

Abroad

Find out more about roaming for using your mobile phone abroad.

 

Keyword
Description
START INTERCONTINENTAL
STOP INTERCONTINENTAL
I would like to start/stop using the Intercontinental pack (only available
with inOne mobile go).
START INTERNATIONALCALLS
STOP INTERNATIONALCALLS
I would like to start/stop using the International Calls pack.

 

Keyword
Description
START RSMS
STOP RSMS
The SMS information service provides details of current roaming tariffs.

Cost control abroad

The Swisscom Cockpit(opens in new tab) gives you complete control over your costs and lets you easily add data packages when using the Internet abroad.

Availability (COMBOX® etc.)

 

Keyword
Description
START VVM
STOP VVM
Activate/deactivate Visual Voicemail for iPhone
COMBOX
Request COMBOX® password(opens in new tab)
START NOTIFICATION
STOP NOTIFICATION
Activate/deactivate SMS availability notification
START INFO
STOP INFO
Activate/deactivate SMS function for missed calls
START BLIP
STOP BLIP
Activate/deactivate blip for a calls to another network

Help from the Swisscom Community

Help from the Swisscom Community

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