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SMS to 444

On this page:
SMS to 444: check your bill or subscription type, select or change your subscription, check your customer number and add supplementary services.

Checking your bill

If you want to check how high your current bill is, send an SMS with the keyword BILL to 444.

See example

 

Keyword
Descritption
INVOICE
Check bill once
START INVOICE DAY
Check bill daily
START INVOICE WEEK
Check bill weekly
START INVOICE MONTH
Check bill monthly

 

 

Keyword
Description
STATUS INVOICE
What regular bill queries have I subscribed to?
STOP INVOICE
I no longer require regular bill queries.

 

This services is available to residential customers. Business customers require the appropriate authorisation from the business owner.

All your data and bill details are available online.

Go to My Swisscom (Customer Center)
Go to My Swisscom app

Subscription & inclusive units

If you want to know the number of remaining units in your subscription or option, check if you have the right subscription or if you can extend it, send an SMS with the following keywords to 444.

See example

 

Keyword
Description
STATUS
Number of included units, such as roaming days or SMS, remaining balance from data options
CHECK
Check your current subscription and whether it still meets your needs.
CUSTOMER NUMBER
Check your Swisscom customer number.
COWORKING Code request for free hours of coworking office space (only for inOne SME mobile XL customers)

 

If you want to change your subscription, send an appropriate SMS with the relevant keyword to 444: (this service is only available for residential customers. Business customers can change subscriptions on My Swisscom.)

 

Keyword
Description
PREMIUM
To order an inOne mobile premium subscription.

 

 

Keyword
Description
GO
To order an inOne mobile go subscription.
SWISSFLAT
To order a Swiss mobile flat subscription.

 

 

Keyword Description
BASIC
To order an inOne mobile basic subscription.
SWISSLIGHTPLUS
To order a Swiss mobile light plus subscription.

 

 

Keyword
Description
GOYOUNG
To order an inOne mobile go young subscription.
FLATYOUNG
To order an Swiss mobile flat young subscription.
BASICYOUNG To order an inOne mobile basic young subscription.
LIGHTYOUNG  To order an Swiss mobile light young subscription.

 

 

Keyword
Description
START CONNECTPACK
To order the Connect pack(opens in new tab).
STOP CONNECTPACK
The Connect pack renews automatically. You will need to stop it if you
no longer want it.
START INTERCONTINENTAL To order the Intercontinental pack(opens in new tab).
STOP INTERCONTINENTAL The Intercontinental pack renews automatically. You will need to stop it
if you no longer want it.

 

If you want to activate TV Air or a new SIM, check Swisscom services in the event of a fault or request a new Swisscom Login password, send an SMS with one of the following keywords to 444.

 

Keyword
Description
START PREMIUMSPEED
STOP PREMIUMSPEED
Enjoy surfing speeds of up to 2 Gbit/s with the Premium Speed Option
TEST
Check your Swisscom services like TV, Internet, telephone and e-mail on your mobile phone or computer
LOGIN Request a new Swisscom Login password

 

 

Keyword Description
INONEPREPAID
Activate inOne mobile prepaid and stay flexible without a subscription
START KOMBIS
STOP KOMBI S
Combi package S Unlimited SMS, 250 MB included
START KOMBIM
STOP KOMBIM
Combi package M: make free calls to a number of your choice, unlimited SMS, 500 MB included
START KOMBIL
STOP KOMBIL
Combi package L: make free calls to 5 numbers of your choice, unlimited SMS, 1 GB included
START KIDS
STOP KIDS
Kids Combi package: make free calls to 5 numbers of your choice, unlimited SMS, 300 MB included
START DATA 500MB
STOP DATA 500MB
500 MB data package
START DATA 1500MB
STOP DATA 1500MB
1.5 GB data package
START SPEED PLUS The one-day 24h Speed+ (5GB) package meets the unique need for a large data volume and high speed for a single day.  

 

If you have run out of credit on your Prepaid, but you really need your mobile, Swisscom will give you a CHF 5.– advance. Simply send the word ADVANCE to 444. This service costs 50 centimes which will be deducted from your credit the next time you top up.

Keyword Description
ADVANCE
Get a 5-franc advance
STOP ADVANCE
You do not want to be able to use the Swisscom advance service.
STOP SMS ADVANCE I do not want to receive SMS messages telling me I can have an advance.

 

Keyword Description
START KIDS
inOne mobile prepaid kids is available to all children aged 7 to 18. It allows your child to make free calls to 5 Swisscom numbers, to use 500 MB of data and to send unlimited SMS. Requirement: inOne mobile prepaid.
STOP KIDS
Deactivate inOne mobile prepaid kids
START SPONSOR
“Child’s mobile phone number” “Amount” 
(e.g. START SPONSOR 0791234567 20)
Activate the monthly sponsorship or change the monthly sponsor credit
STOP SPONSOR
“Child’s mobile phone number”
Deactivate the monthly sponsorship
PAYMENT
“Child’s mobile phone number” “Amount”
One-off credit (minimum CHF 5.–)
CHECK SPONSOR Details about the activated sponsor

 

Abroad

Find out more about roaming for using your mobile phone abroad.

 

Keyword
Description
START INTERCONTINENTAL
STOP INTERCONTINENTAL
I would like to start/stop using the Intercontinental pack (only available with inOne mobile go).
START INTERNATIONALCALLS
STOP INTERNATIONALCALLS
I would like to start/stop using the International Calls pack.

 

 

Keyword
Description
START RSMS
STOP RSMS
The SMS information service provides details of current roaming tariffs.

 

Cost control abroad

The Swisscom Cockpit(opens in new tab) gives you complete control over your costs and lets you easily add data packages when using the Internet abroad.

Availability (COMBOX® etc.)

 

Keyword
Description
START VVM
STOP VVM
Activate/deactivate Visual Voicemail for iPhone
COMBOX®
Request COMBOX® password(opens in new tab)
START NOTIFICATION
STOP NOTIFICATION
Activate/deactivate SMS availability notification
START INFO
STOP INFO
Activate/deactivate SMS function for missed calls
START BLIP
STOP BLIP
Activate/deactivate blip for a calls to another network

 

 Support

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