If you want to check how high your current bill is, send an SMS with the keyword BILL to 444. (This services is available to residential customers. Business customers require the appropriate authorisation from the business owner.)
| INVOICE |
Check bill once |
| START INVOICE DAY |
Check bill daily |
| START INVOICE WEEK |
Check bill weekly |
| START INVOICE MONTH |
Check bill monthly |
| STATUS INVOICE |
What regular bill queries have I subscribed to? |
| STOP INVOICE |
I no longer require regular bill queries. |
| START ITS |
Activate itemised statements |
| STOP ITS |
Deactivate itemised statements |
All your data and bill details are available online.
If you want to know the number of remaining units in your subscription or option, check if you have the right subscription or if you can extend it, send an SMS with the following keywords to 444.
| STATUS |
Number of included units, such as roaming days or SMS, remaining balance from data options |
| CHECK | Check your subscription: is this the best subscription for me? (only available for residential customers) |
| COWORKING | Code request for free hours of coworking office space (only for inOne SME mobile XL customers) |
If you want to change your subscription, send an appropriate SMS with the relevant keyword to 444: (this service is only available for residential customers. Business customers can change subscriptions in the Customer Center.)
| PREMIUM |
To order an inOne mobile premium subscription. |
| GO | To order an inOne mobile go subscription. |
| SWISSFLAT | To order a Swiss mobile flat subscription. |
| BASIC |
To order an inOne mobile basic subscription. |
| SWISSLIGHTPLUS |
To order a Swiss mobile light plus subscription. |
| GOYOUNG | To order an inOne mobile go young subscription. |
| FLATYOUNG | To order an Swiss mobile flat young subscription. |
| BASICYOUNG | To order an inOne mobile basic young subscription. |
| LIGHTYOUNG | To order an Swiss mobile light young subscription. |
| START CONNECTPACK |
To order the Connect pack. |
| STOP CONNECTPACK | The Connect pack renews automatically. You will need to stop it if you no longer want it. |
| START INTERCONTINENTAL | To order the Intercontinental pack. |
| STOP INTERCONTINENTAL | The Intercontinental pack renews automatically. You will need to stop it if you no longer want it. |
If you would like to order/stop or use any of the following services, send the applicable keyword to 444.
If you want to activate TV Air or a new SIM, check Swisscom services in the event of a fault or request a new Swisscom Login password, send an SMS with one of the following keywords to 444.
| START PREMIUMSPEED STOP PREMIUMSPEED |
Enjoy surfing speeds of up to 2 Gbit/s with the Premium Speed Option |
| START TVAIR STOP TVAIR |
Activate/deactivate TV Air |
| TEST |
Check your Swisscom services like TV, Internet, telephone and e-mail on your mobile phone or computer |
| LOGIN |
Request a new Swisscom Login password |
| START SIM | Activate new SIM card |
Swisscom now offers a new inOne mobile prepaid service that allows you choose your own package and data options.
| Keyword | Description |
| INONEPREPAID |
Activate inOne mobile prepaid: the flexible option with no subscription |
| START KOMBIS STOP KOMBIS |
Package S; unlimited SMS, 250 MB incl. |
| START KOMBIM STOP KOMBIM |
Package M: Free calls to one number, unlimited SMS, 500 MB incl. |
| START KOMBIL STOP KOMBIL |
Package L: Free calls to 5 numbers, unlimited SMS, 1 GB incl. |
| START KIDS STOP KIDS |
Kombipaket kids: Kids package Free calls to 5 numbers, unlimited SMS, 300 MB incl. |
| START DATA 500MB STOP DATA 500MB |
500 MB data package |
| START DATA 1500MB STOP DATA 1500MB |
1.5 GB data package |
| START SPEED PLUS | The 24h Speed+ (5GB) day data package covers a one-off demand for large data volumes and high speed on a single day. |
If you don’t have prepaid credit left and need to use your mobile phone urgently. Swisscom guarantees an advance amount of CHF 5.–. Send an SMS with the keyword ADVANCE to 444. This service costs CHF 0.50, which will be deducted the next time you upload credit.
| ADVANCE |
Receive CHF 5.– as an advance |
| STOP ADVANCE |
Stop the advance from Swisscom |
| STOP ADVANCE SMS |
I don’t want an advance option reminder. |
| START KIDS |
inOne mobile prepaid kids is available to anyone between the ages of 7 and 18. Your child can call 5 Swisscom numbers for free, use 300 MB of data and send unlimited SMS. Requirement: inOne mobile prepaid |
| STOP KIDS |
Deactivate inOne mobile prepaid kids |
| START SPONSOR "child’s mobile phone number” "amount" (E.g. START SPONSOR 0791234567 20) |
Activate monthly sponsoring or change the amount of the monthly sponsoring credit. |
| STOP SPONSOR "child’s mobile phone number" | Deactivate monthly sponsoring |
| PAYMENT “child’s mobile phone number” "amount" | One-off extra credit (min. CHF 5. –) |
| CHECK SPONSOR | Information on active sponsors |
Find out more about roaming for using your mobile phone abroad.
| START INTERCONTINENTAL STOP INTERCONTINENTAL |
I would like to start/stop using the Intercontinental pack (only available with inOne mobile go). |
| START INTERNATIONALCALLS STOP INTERNATIONALCALLS |
I would like to start/stop using the International Calls pack. |
| START TRAVELVOICE STOP TRAVELVOICE |
The Travel Voice Option lets you make calls for less when you are abroad. |
| START RSMS STOP RSMS |
The SMS information service provides details of current roaming tariffs. |
The Swisscom Cockpit gives you complete control over your costs and lets you easily add data packages when using the Internet abroad.
| START VVM STOP VVM |
Activate/deactivate Visual Voicemail for iPhone |
| COMBOX |
Request COMBOX® password |
| START NOTIFICATION STOP NOTIFICATION |
Activate/deactivate SMS availability notification |
| START INFO STOP INFO |
Activate/deactivate SMS function for missed calls |
| START BLIP STOP BLIP |
Activate/deactivate blip for a calls to another network |
Support
Do you have questions concerning our products?
We will help you via telephone or chat.