Swisscom Login: one access for everything
Your Swisscom Login gives you access to My Swisscom and all your Swisscom services. Find out how to set up your Login, how Passkey works, what two-factor authentication is and how to solve common issues.
Access to Swisscom services
Which Swisscom service do you want to use?
Setting up Swisscom Login
To access Swisscom services, you need a Swisscom login:
Go to Swisscom Login(opens in new tab) and click > Register.
Where can I change my user name and password?
You can change your Swisscom Login in My Swisscom at any time:
If you forget your Swisscom Login
You can do this if you have forgotten your Swisscom login user name or password:
Forgot your username
1. Go to Swisscom Login
2. Forgotten username
Click «Forgotten username?» and follow the next steps.
3. Enter username
Now enter your username. You should have found this during Step 2.
Forgotten password
1. Go to Swisscom Login
Go to Swisscom Login(opens in new tab). Now enter your user name and click "Continue".
2. Forgotten password
Now click on "Forgotten password?". Then follow the next steps.
3. Set new password
Set a new password.
4. Log in with new password
Log in with your new password.
Two-factor authentication
With two-factor authentication (2FA), you protect your data twice. In addition to your password, a second authentication is required with an SMS code, PIN or biometric login. Find out how to switch this protection on and off.
When do you need two-factor authentication?
- For particularly sensitive data or functions such as itemised billing and call forwarding
- Unusual login attempts and/or frequent login changes within a short period of time
- Access from unknown devices, from suspicious IP addresses or with a VPN connection
How can I switch off two-factor authentication again?
To provide optimum protection for your sensitive data, two-factor authentication is always active – for example for itemised billing or for connections via VPN or from abroad. You cannot switch off two-factor authentication.
How does “Login via My Swisscom app” work?
You confirm the additional security step with your fingerprint or facial recognition in the My Swisscom app.
This makes logging in even easier and more secure. It also makes it easier for us to check your identity on the hotline and help you more quickly.
I don’t have a mobile phone. Can I still use two-factor authentication?
No. In most cases, two-factor authentication is carried out using a mobile number or smartphone. We also need a mobile number for Passkey so that we can identify you during a reset process.
Can I store family members’ numbers for two-factor authentication?
No. The Swisscom login is your personal login and can only be linked to one mobile number or device. This means that you cannot enter multiple numbers/devices for two-factor authentication.
I’ve lost the phone I use for two-factor authentication. What can I do?
Unfortunately, you cannot authenticate yourself without your mobile phone. Contact us. We will be happy to help you.
I have a foreign mobile number. Can I set up two-factor authentication?
You can use two-factor authentication with most foreign numbers, but you cannot set it up yourself. Contact us. We will be happy to help you.
Business Customers can find further help on the My Swisscom Business help page.
Passkey
With a passkey, you can log in in seconds without a password. Instead, you simply use biometric features such as your fingerprint or facial recognition.
Set up a passkey for Swisscom Login
1. log in to My Swisscom
Log in to My Swisscom(opens in new tab) as usual with your password. In most cases, you will be asked directly whether you want to set up Passkey now. If not, go to step 2.
2. open security settings
In My Swisscom, go to Profile > Login & Security.
3. set up Passkey
Select "Set up passkey"
4. confirm on device
Your device now opens a window and asks you for facial recognition, your fingerprint or the device PIN. Passkey is now set up.
Is Passkey secure?
Yes, Passkey is currently considered a very secure method that is significantly more secure than a classic password.
How can I log in with Passkey if fingerprint or facial recognition is not possible on a device?
It is also possible to log in with the device PIN. It is the same PIN that you use to unlock the device.
Why can't I log in (everywhere) with Passkey?
Make sure that you have set up two-factor authentication. This is necessary in order to use Passkey afterwards.
Please also note that Passkey is being introduced gradually at Swisscom and is therefore not yet available everywhere.
Can I also use Passkey with my password manager?
Depending on the password manager, this is already possible. The function will soon be available for you in the blue Security & Services password manager. Thank you for your patience.
How can I deactivate Passkey?
In My Swisscom(opens in new tab), go to Profile > Login & security > Login methods > Passkeys.Select the passkey you want to remove.
Will my biometric data be sent to other websites?
No. The website only receives confirmation that the check was successful. Swisscom does not come into possession of your biometric data.
What happens to the passkey if I lose my device?
Your passkey is securely stored on your device and protected from unauthorized access by the device lock. If you log in on a new device, your passkey will be available again.
Swisscom Login for business customers
Use your existing Swisscom Login to manage products and solutions for business customers in My Swisscom Business.
FAQs
Why does my Swisscom Login not work in my e-mail programme?
Your Swisscom Login gives you access to Webmail. To
access your Bluewin e-mails on your mobile phone or your computer in a
programme such as Outlook, you will need your Bluewin e-mail address (as the
user name) and a separate Bluewin e-mail password. You can find this password
in My Swisscom.
Why can’t I find my products in My Swisscom?
You may have created several Swisscom Logins for your Swisscom products, such as blue TV, Bluewin e-mail or mobile subscriptions. This can mean you see different
products on each Swisscom Login.
Ist Passkey oder Zwei-Faktor-Authentifizierung besser?
Passkey is also considered 2-factor authentication. Which two-factor authentication variant you prefer depends on the devices used, operating systems and your own preferences.
We recommend Passkey because it works in seconds, your biometric features offer additional protection and no password is used.
Choose your support option
Manage in My Swisscom
View invoices, pay or change settings: Directly in your account.
Arrange a callback
Get support from a specialist on the phone.
Have your invoice ready for this.
Chat with Swisscom
The digital assistant Sam helps you with questions about your Swisscom products.
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