If the device you purchased has a fault, take it to your nearest Swisscom Shop or send it to us. We can repair a phone under warranty if
You can find out more about the warranty in My Swisscom.
In the event of a warranty claim, we will replace the faulty device or repair the defect for you. If we repair your device, you must return the replacement device (provided for the repair period).
It extends the existing warranty period of your device by 2 years to a total of 4 years.
The Easy Protection extended guarantee protects you against external factors such as damage caused by dropping, water and misuse if the phone is stolen. In the event of defects or faults (not involving external factors), the warranty extension extends the manufacturer’s warranty to a total of 4 years.