Extend warranty
How long is the warranty on my device?
Devices bought from Swisscom generally come with a two-year warranty. This increases to four years with an extended warranty.
Check My Swisscom(opens in new tab) to find out how much longer your warranty has to run.
Which devices are eligible for an extended warranty?
If the two-year warranty for a device can be extended, you will be offered this option when you place your order.
How do I extend the warranty?
You can take out an extended warranty for a further two years when you purchase your device.
You cannot extend the warranty retrospectively.
How much does the extended warranty cost?
The extended warranty costs 11% of the device price.
This is always calculated on the basis of the gross list price and not the promotional price.
Make a claim
How do I make a claim?
Take the device purchased from Swisscom to your nearest Swisscom Shop or send it to us in the post.
If the claim is covered by the warranty, we will exchange the device or repair the damage free of charge.
How do I know if the claim will be covered?
This is determined by whether the warranty is still valid and whether the damage comes under the warranty.
What is excluded from the warranty?
Damage caused by external factors, such as damage caused by dropping or water, as well as misuse if the phone is stolen, are not covered by the warranty.
The Easy Protection extended warranty includes protection for risks such as these:
How much do repairs cost that are not covered by warranty?
If a repair is not covered by a valid warranty, you will receive a quotation for repair with the estimated costs in advance from Swisscom.
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