Sky: the Digital Assistant of the future

On this page:
Our chatbot Sky now answers your questions about Swisscom B2B with the help of generative AI. Try out our digital support and chat with Sky.

Meet Sky

The B2B chatbot Sky is Swisscom’s Digital Assistant and gives you 24/7 assistance with your queries. Sky uses artificial intelligence to understand your questions.

Sky now uses generative AI to generate answers to your questions independently. This should make the conversation feel more natural for you and also allow more questions to be answered. It uses technology similar to the now famous ChatGPT.

How to chat with Sky

  1. Click on the coloured speech bubble symbol at the bottom right of this page to start a chat with Sky.
  2. Ask Sky any question, as if you were chatting to a person. Sky understands concise, simple questions best.
  3. The chatbot analyses your question and compiles the appropriate answer for you from its huge information database.
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Sky’s limitations

The B2B chatbot Sky uses generative AI and is not all-knowing. Chatbot capabilities are limited. You may therefore receive imprecise or incomplete answers, or you may have to be transferred to a human advisor in order to resolve your issue.

Because they are automatically generated, some of Sky’s responses are unpredictable. We therefore cannot guarantee that they are accurate, complete or up to date. All the information given by Sky, particularly if it relates to products and/or prices, is non-binding. We do not support any type of inappropriate language. 

Additional information about data protection and terms and conditions of use  

Frequently Asked Questions

What is artificial intelligence (AI)? 

The term artificial intelligence (AI) describes software with human-like capabilities. This means that AI can understand what we say and solve problems. Chatbots are therefore used to try to imitate human customer advisors, for instance

Machine learning (ML) and deep learning are areas of AI. ML uses algorithms to learn from data and make predictions. Deep learning uses neural networks to do the same.

Swisscom Campus: AI guide (german)  (opens in new tab)

YouTube video about AI (german)(opens in new tab)

What is generative AI?

Generative AI is another subcategory of AI. It generates new data from existing data using techniques like deep learning and reinforcement learning. OpenAI’s ChatGPT is an example of generative AI. The computer program combines AI with natural language processing (NLP). Further examples are image or music generators, such as DALL-E or AI Music Generator, which produce visual content or create sequences of musical notes.  

The B2B chatbot Sky uses a technology very similar to ChatGPT. Sky uses it to process your question, find possible solutions from various data sources and generate a suitable answer for you from all this information. 

What is the difference between Sky and ChatGPT? 

ChatGPT stands for ‘Chat Generative Pre-Trained Transformer’. At the core of the textbot is the GPT language model developed by OpenAI and trained on huge volumes of data. The computer program can generate, complete and translate texts, from specialist articles and advertising slogans to poems and recipes.  

Although it uses similar technologies, the B2B chatbot Sky does not use ChatGPT itself. Sky accesses similar models to obtain relevant information from different data sources, which it uses to generate an answer. Sky is based on a large language model from Anthropic’s ‘Claude’ family.

What happens to the data that I give to Sky? 

The B2B chatbot Sky is based on a large language model from Anthropic’s ‘Claude’ family. This AI model is operated securely in Europe on the AWS Bedrock platform.

The data that you share with Sky will not be used by third parties to further develop the large language model. We recommend that you do not share any personal information with Sky. If you do disclose any personal information, we will only use it for the stated purpose. 

How dangerous is generative AI? 

Generative AI may be dangerous if it is used for malicious purposes, such as the creation of fake videos, images (deepfakes) or news (fake news). That is why it is important to be aware of potential risks and to critically appraise the content generated.

More on the dangers of AI (german)   
(opens in new tab)

Legal information about Sky

Find out more about the data protection information and the terms and conditions of use for our chatbot Sam based on Microsoft Azure’s OpenAI Service (hereafter referred to as Sky).

Information on data protection 

The Swisscom B2B chatbot Sky is based on a large language model from Anthropic’s ‘Claude’ family. This AI model is operated in Europe on the AWS Bedrock platform.

AWS cannot use your data in any way to further develop the publicly accessible ChatGPT model. There is therefore no risk of your data ending up in AWS’s training dataset, as there is no technical or legal connection to AWS.

Swisscom only collects the data required to deliver the chatbot service. We recommend that you never enter any personal data, such as your name, your address, e-mail address or telephone number. If you do enter personal data, Swisscom will only use this for the purpose for which you have made the data available.

We continually update this information. Please check this page regularly to ensure that you are familiar with current data protection practices. Please also refer to our comprehensive privacy policy at Data protection for business customers.

General information

The purpose of Sky is to enable Swisscom to test the usability of generative AI in a productive Swisscom B2B environment. Swisscom makes large amounts of information available online. Customers can search this information, interpret it themselves and use it to answer questions or resolve issues themselves. Our Digital Assistant Sky provides more intuitive help to do this: the AI searches for the appropriate information from the FAQ database and our website, interprets it on the basis of the input or the query and uses it to formulate an appropriate answer.  

Functionality

Sky provides information on topics that are found or generated by user input and the underlying algorithm. Swisscom can identify specific patterns in your chat history to improve Sky’s ability to answer your questions. This may include topics, preferences or interests that are derived from your chat history. We provide no guarantee as to the specific functionality of Sky. Sky is still in the training phase and is being continuously improved.  

Usage 

Using Sky to harass, defame or violate third party rights is not permitted and anyone infringing these rules may be prosecuted. Any offensive or inappropriate language encountered does not reflect the opinion of Swisscom in any way. 
Sky’s advice and recommendations are for guidance only and do not replace professional advice. We recommend that you check Sky’s answers on our website or by speaking to our customer service team (0800 055 055) before you rely on or base any decisions on them. 

Restrictions

Customers use the Sky B2B chatbot with Anthropic’s “Claude” large language model at their own risk. The information supplied by the chatbot is not binding, nor is the accuracy of this data guaranteed by Swisscom. The information provided by Sky is based on data from Anthropic’s “Claude” large language model and may be out of date, incomplete or imprecise. In particular, Swisscom gives no guarantee that the information provided by Sky is up to date, correct or complete.

Swisscom expressly reserves the right to change, supplement or delete some or all of the services connected with Sky or to discontinue or restrict the services temporarily or permanently without prior notice. The availability of Sky is not guaranteed. There is no entitlement to use Sky and Swisscom has the right to discontinue Sky temporarily or permanently at any time without prior notice and without providing an alternative. 

Liability 

Swisscom (including its associated companies and representatives) assumes no liability in connection with or relating from the use of Sky (including any information generated by Sky) or the non-provision of the same to the maximum extent permissible.

Intellectual property

Sky is protected by intellectual property rights, including copyrights. Copying, modifying or distributing the chatbot without the permission of the rights holder is not permitted.