No waiting, no hotline: Sky answers your B2B questions around the clock — precisely, quickly and powered by generative AI. Try out our digital support.
The B2B chatbot Sky is Swisscom’s Digital Assistant and gives you 24/7 assistance with your queries. Sky uses artificial intelligence to understand your questions.
Sky now uses generative AI to generate answers to your questions independently. This should make the conversation feel more natural for you and also allow more questions to be answered. It uses technology similar to the now famous ChatGPT.
The B2B chatbot Sky uses generative AI and is not all-knowing. Chatbot capabilities are limited. You may therefore receive imprecise or incomplete answers, or you may have to be transferred to a human advisor in order to resolve your issue.
Because they are automatically generated, some of Sky’s responses are unpredictable. We therefore cannot guarantee that they are accurate, complete or up to date. All the information given by Sky, particularly if it relates to products and/or prices, is non-binding. We do not support any type of inappropriate language.
Additional information about data protection and terms and conditions of use
The term artificial intelligence (AI) describes software with human-like capabilities. This means that AI can understand what we say and solve problems. Chatbots are therefore used to try to imitate human customer advisors, for instance
Machine learning (ML) and deep learning are areas of AI. ML uses algorithms to learn from data and make predictions. Deep learning uses neural networks to do the same.
Generative AI is another subcategory of AI. It generates new data from existing data using techniques like deep learning and reinforcement learning. OpenAI’s ChatGPT is an example of generative AI. The computer program combines AI with natural language processing (NLP). Further examples are image or music generators, such as DALL-E or AI Music Generator, which produce visual content or create sequences of musical notes.
The B2B chatbot Sky uses a technology very similar to ChatGPT. Sky uses it to process your question, find possible solutions from various data sources and generate a suitable answer for you from all this information.
ChatGPT stands for ‘Chat Generative Pre-Trained Transformer’. At the core of the textbot is the GPT language model developed by OpenAI and trained on huge volumes of data. The computer program can generate, complete and translate texts, from specialist articles and advertising slogans to poems and recipes.
Although it uses similar technologies, the B2B chatbot Sky does not use ChatGPT itself. Sky accesses similar models to obtain relevant information from different data sources, which it uses to generate an answer. Sky is based on a large language model from Anthropic’s ‘Claude’ family.
The B2B chatbot Sky is based on a large language model from Anthropic’s ‘Claude’ family. This AI model is operated securely in Europe on the AWS Bedrock platform.
During your interaction with Sky, the information you enter will be processed by an AI model on the AWS Bedrock platform to handle your enquiry. Chatbot interaction data is retained for 30 days. The data will not be used for training or further development of AI models.
Should your enquiry be transferred to a Swisscom employee (female or male), processing by the AI model will cease at that point. From that moment onwards, your data will be used exclusively by Swisscom to handle your enquiry.
Generative AI may be dangerous if it is used for malicious purposes, such as the creation of fake videos, images (deepfakes) or news (fake news). That is why it is important to be aware of potential risks and to critically appraise the content generated.
Find out more about the data protection information and the terms and conditions of use for our chatbot Sky.