Contact Center Services

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Why is it a good idea to develop your contact center further with Swisscom?

People-centred approach for complex challenges: We put your customers at the centre of all we do, using the technologies that best suit your business. This approach guarantees an improved customer experience.


Competent partner: Our team includes more than 25 experts across a wide range of topics, from UX specialists to operation managers. Our consultants can help make your CC vision a reality.


Expertise in automation: to free your staff from routine and repetitive tasks, we also offer professional advice on automating processes to increase your productivity and profitability.


Contact Center Outsourcing: We provide everything that companies need for a swift, successful implementation of outsourcing projects and support you through every stage, from advice through implementation to the operation of your customised contact center solution across a wide range of sectors (e.g. commercial and technical helpdesks, in-house switchboards, information services).

‘Thanks to the ever reliable and flexible processing of customer cases by Swisscom Services Ltd, we have been able to expand our customer service offering.’

Mario Pfammatter, Crealogix Ltd