Contact Center Services

We will be happy to help you with individual advice.

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Comprehensive advice related to my contact center strategy

For specific IT solutions within my contact center

Outsourcing for the cross-channel operation of my contact center

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Why is it a good idea to develop your contact center further with Swisscom?

People-centred approach for complex challenges: We put your customers at the centre of all we do, using the technologies that best suit your business. This approach guarantees an improved customer experience.

Competent partner: Our team includes more than 25 experts across a wide range of topics, from UX specialists to operation managers. Our consultants can help make your CC vision a reality.

Expertise in automation: to free your staff from routine and repetitive tasks, we also offer professional advice on automating processes to increase your productivity and profitability.

Contact Center Outsourcing: We provide everything that companies need for a swift, successful implementation of outsourcing projects and support you through every stage, from advice through implementation to the operation of your customised contact center solution across a wide range of sectors (e.g. commercial and technical helpdesks, in-house switchboards, information services).

«Swisscom Services has a customer-focused, professional and reliable approach to operating our customer services.»

Greta Kribbe, Head Customer Services, autoSense AG