Help with invoices & costs

Find everything you need to know about your company’s Swisscom invoices and costs. Our AI assistant Sky is here to help you manage your account yourself – from amending payment and billing settings to managing your invoices. Find more support options at the bottom of the page. 

Learn more about Sky & legal information

My Swisscom Business​

How do I access My Swisscom Business?

Registration information can be found on the help page My Swisscom Business.

Pay invoices

How do I pay my invoices online?

Pay invoices in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. ‘Invoices’ and then select ‘Online payment’ 
  3. Select the desired invoice or installment and select ‘Pay’

To My Swisscom Business

How do I extend the payment deadline for an invoice? (SME)

Simply extend the payment deadline for an invoice in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. Select the desired invoice
  3. Select ‘Extend payment deadline’

To My Swisscom Business

How can I pay my invoices in installments and how do I cancel them? (SME)

Simply create installment payments in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. Select ‘Invoices’ and then ‘Instalment plan’
  3. Select the desired bill account under ‘Create installment plans’
  4. Select ‘Create’

To My Swisscom Business

Note:

A block is automatically set for all value-added services.

Fees such as unblocking or reminder fees are not included in the installment payment.

Cancel the installment plan in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. Select ‘Manage invoices’ and then ‘Instalment plan’
  3. Select active installment plan
  4. Select ‘Cancel installment plan’

To My Swisscom Business

What fees may be charged in connection with my bill?

Fees may be charged for certain services relating to your bill (prices incl. VAT).

  • Bill
    The electronic bill is free of charge. This includes delivery of the bill by e-mail or E-Invoice, downloading it from the online portal (Kundencenter/Businesscenter/My Swisscom Business) and delivery of the eBill to the relevant banking portal. A fee of CHF 3.95 is charged for a paper bill.

    Downloading the bill from the online portal (My Swisscom Business) is always free of charge.

    A fee of CHF 9.90 is charged for delivery of a paper copy of a bill.

    Delivery of a copy of a bill by e-mail costs CHF 4.90.
  • Itemised bill
    Downloading the itemised bill from the online portal is always free of charge. Delivery of an itemised bill as part of a subscription in paper form is included in the fee for the paper bill.

    A fee of CHF 5.– is charged for one-off delivery of an itemised bill in paper form.
  • Payment
    A flat fee of CHF 3.90 per bill is charged for payments made at a Swiss Post counter.

    A fee of CHF 6.90 is charged for payments made at a Swisscom Shop.
  • Reminder
    A fee of CHF 40.– is charged for each reminder. At its own discretion, Swisscom may also send customers free payment reminders before issuing a chargeable reminder. 
  • Unblocking
    A fee of CHF 60.– is charged to unblock services due to unpaid bills
  • Debt collection
    If an outstanding receivable is handed over to a debt collection service provider, additional processing fees will apply. The costs depend on the amount and are charged directly by the debt collection service provider.

I have received an unusual bill amount. What can I do?

Details of the bill concerned can be viewed in My Swisscom Business.

To the bills: My Swisscom Business

Possible causes include:

  • Payment reminder: A fee of CHF 40.– is generally charged for each payment reminder or reminder. At its own discretion, Swisscom may also send customers free payment reminders before issuing a chargeable reminder.
  • Unblocking a connection: If a connection needs to be unblocked, we charge CHF 60.
  • Payment at a Swiss Post counter/in a Swisscom Shop: If you pay your bill at a Swiss Post counter, we charge an additional CHF 3.90. A fee of CHF 6.90 is charged at a Swisscom Shop.
  • Promotion / credit: A promotion or recurring credit may have expired this month, meaning that you are now paying the regular price again.
  • Change of subscription: If you change your subscription before the end of the month, the bill amount consists of the costs for your old and new subscription. The costs are charged on a pro rata basis according to the number of days for each subscription.
  • Roaming / international calls, SMS and internet: Calls, SMS and internet use abroad or to other countries are not included free of charge in every Mobile subscription and may therefore incur charges. This also applies if roaming data packages have been used up.
  • Value-added services / Swisscom Pay: If you pay for apps, music, snacks or calls to 0900 numbers with Swisscom Pay or Premium SMS, these charges will appear on your Swisscom bill.

How do I set up direct debit?

Set up direct debit (LSV/Direct Debit/DD) in My Swisscom Business using a form. 

  1. Open 'Invoices' in My Swisscom Business 
  2. Click on 'Manage invoices'  
  3. Under 'Payment options', click on 'Register for direct debit (LSV)'  
  4. Fill in the LSV form 
  5. Bank customers: send the signed form to your bank. 


PostFinance customers: send the signed form to Swisscom Schweiz AG, Alte Tiefenaustrasse 6, 3050 Bern 

Note:

  • For security reasons, the form must be submitted by post. It cannot be sent by e-mail or via the contact form.  
  • Processing your order generally takes 3–4 weeks. Once the direct debit is active, a note will appear at the top of your invoice indicating when your account will be charged. Please continue to pay any Swisscom invoices already received or those without a note as usual. 
  • If you wish to cancel your direct debit, please contact our customer service. 
  • Important: As of early 2027, it will no longer be possible to register for direct debit – with the exception of the PostFinance direct debit CH-DD (Swiss Direct Debit), which can continue to be used. We recommend eBill as an alternative. 

I cannot see my invoices in My Swisscom Business – what should I do?

Check the prerequisites in My Swisscom Business. 

  1. Check that you are using the correct My Swisscom Business login  
  2. Check that you have the required permissions to view invoices  
    • For SME employees: If you are missing permissions, request the required permissions directly in My Swisscom Business from your My Swisscom Business Administrator. 
    • For SME administrators: If you are missing permissions, check whether the base contract is present and active in My Swisscom Business. If it is present and active but permissions are still missing, please contact our SME customer service directly on 0800 055 055.
    • For large enterprises: If you are missing permissions, please contact your Master User. They can assign the required permissions in My Swisscom Business. 
  3. Clear cookies and website data in your browser  
  4. Restart the browser  
  5. Try a different browser  
  6. If the issue persists, please contact our customer service. 

Note:

As a large enterprise, please contact your Master User directly. They can assign the required permissions in My Swisscom Business. If you are the Master User and permissions are missing, please contact our large enterprise customer service directly on 0800 800 900. 

To My Swisscom Business

Change invoice settings

How do I manage users, contacts, and permissions in the billing area as an SME administrator?

As an SME administrator, manage contacts, users, two-factor authentication, as well as permissions and data access rights yourself.

Contacts 

  1. Open My Swisscom Business  
  2. Open 'Bills'  
  3. Navigate to «Billing & Analytics settings»
  4. Select 'Contacts' 
  5. Create or delete a contact  


To My Swisscom Business

You can also activate two-factor authentication via Mobile ID or e-mail link and assign contacts to a user group. 

User authorisations 

  1. Open My Swisscom Business 
  2. Open 'Bills'  
  3. Navigate to 'Billing & Analytics settings'  
  4. Select 'User authorisations'  
  5. Activate authorisations for an existing user (e.g. display of bills/costs) 
  6. Optional: add a new user 
  7. Optional: set up authorisation groups


Data rights  

  1. Open My Swisscom Business
  2. Open 'Bill'  
  3. Navigate to 'Billing & Analytics settings' 
  4. Select desired user«User authorisations» select 
  5. «User authorisations» select 
  6. Select the member to be edited Select in the «Data rights» tab 
  7. Assign data rights to an existing user (access to specific customer numbers and/or specific billing accounts) 

How do I authorize a user for Billing & Analytics as a Master User?

Authorize users for Billing & Analytics (invoices) as a Master User. 

Assigning rights in the user administration 

  1. Open 'User management' in My Swisscom Business  
  2. Select desired user  
  3. Assign function rights 
    •  'Billing & Analytics User' as the basic right for access
    •  'Billing & Analytics master user' for the administration of user authorizations  


To the user administration 

Authorization for certain functions in Billing & Analytics 

  1. Open 'Invoices' in My Swisscom Business  
  2. Select 'User authorizations'  
  3. Select desired user  
  4. Select the desired functions under 'Authorizations' 

Zu Billing & Analytics 


Authorization for certain data in Billing & Analytics 

  1. Open 'Invoices' in My Swisscom Business  
  2. Select 'User authorizations'  
  3. Select desired user  
  4. Select the desired data rights under 'Data rights' 


To Billing & Analytics 

How do I change the invoice language?

Change invoice language in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. ‘Manage invoices’
  3. Open ‘Change language’
  4. Select the desired bill account with the ‘arrow symbol’

Switch to My Swisscom Business

How do I receive my invoices by e-mail?

Simply switch the sending of invoices to e-mail in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. Select ‘Manage invoices’
  3. Select ‘Switch to invoice by e-mail’
  4. Select bill account
  5. Open ‘Change shipping method’ with ‘arrow symbol’

Switch to My Swisscom Business

How do I change the e-mail recipient address of the invoice?

Change the e-mail recipient address of the invoice in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. Select ‘Manage invoices’ and then ‘Billing options’
  3. Open ‘Change e-mail recipient address of invoice’
  4. Select desired invoice accounts with checkbox
  5. Open ‘Change e-mail address’ with button above

To My Swisscom Business

How do I change my billing address?

Change your billing address in My Swisscom Business

  1. Open ‘Invoices’ in My Swisscom Business
  2. Select ‘Manage invoices’ and then ‘Billing options’
  3. Open ‘Change billing address’
  4. Select desired invoice accounts with checkbox
  5. Open ‘Change billing address’ with button above

To My Swisscom Business

How do I enter or change an invoice reference?

Simply enter or change the bill reference in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. Select ‘Manage invoices’ and then ‘Billing options’
  3. Open ‘Change invoice reference’ 
  4. Select billing account with ‘arrow symbol’

Switch to My Swisscom Business

Note:

The invoice references are shown on the top right of page 1 of the invoice.

How do I enter or change a contract reference?

Simply enter or change the contract reference in My Swisscom Business.

Protect & Connect / NATEL® Go
  1. Open ‘Inventory’ in My Swisscom Business
  2. Click on the ‘arrow symbol’ for the desired phone number
  3. Under ‘Account' on the right, click on 'Account details’
  4. Fill in the fields accordingly
  5. Click on ‘Save’
All other products
  1. Contact Swisscom

Note:

Contract references can be found in the invoice details. 

How do I set up a recurring dispatch of invoice copies?

Set up recurring sending of invoice copies in My Swisscom Business.  

  1. Open 'Invoices' in My Swisscom Business 
  2. Click on 'Manage invoices' 
  3. Select 'Recurring shipping' 
  4. Select billing account 
  5. Add recipient (multiple recipients possible)
  6. Optionally enter a personal message
  7. Select "Save"

To My Swisscom Business

Manage invoices

How do I download a copy of an invoice?

Download a copy of the invoice in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business 
  2. Select the desired invoice
  3. Select ‘Open invoice’ or ‘Open invoice with details’

To My Swisscom Business

How do I send a copy of an invoice by e-mail?

Send a copy of the invoice via My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. Select the desired invoice
  3. Select ‘Send invoice’
  4. Select contact under ‘Select recipient’

Switch to My Swisscom Business

Note:

If contact cannot be selected, click on ‘Create contact’.

How do I find invoices in the invoice overview (search, filter, sort)?

Find bills easily using search, filter and sort functions. 

  1. Open ‘Invoices’ in My Swisscom Business 
  2. Use the search box to search for invoice numbers, amounts or invoice references. 
  3. You can also sort by the most recent or oldest invoices or by amount.  
  4. Additional filters such as status, bill date/bill period, and customer site number are also available.  
    Go to My Swisscom Business 

Reports and call records

Where can I see the cost and connection data for all of the company's lines?

Easily check, send or download costs and connections using reports. 

  1. Open 'Invoices' in My Swisscom Business 
  2. Select 'Reports' 
  3. The available standard reports are displayed: Mobile cost report, Detailed cost report, Cost report with totals, Connection report with totals, Summarised connection report, *Detailed connection report  
  4. For the desired cost or connection report, select one of the following actions on the right under 'Actions': send, download, configure recurring delivery, or adjust the evaluation period using the arrow 

Note:

  • The function marked (*) is only available for SME customers. 
  • These reports are available in PDF and Excel format. 
  • To filter by a specific tariff, filter the desired tariff in the 'Product feature' column of the Excel file. 
  • Data for the previous month is generally available between the 12th and 15th of the current month. 
  • Only connections relevant for billing may be displayed. Connection analyses only show outgoing connections. Incoming calls are only shown if they have incurred costs, in accordance with legal requirements. 

How can I view the cost trend over several months for all products?

View the cost trend over several months for all products in My Swisscom Business. 

  1. Open 'Invoices' in My Swisscom Business  
  2. Select 'Reports' 
  3. Click on the 'Cost report with totals' report  
  4. Select the desired period from (month) to (month)  
  5. Select the 'Collapse all' button in the report preview 
  6. The report preview displays the total costs per month for the selected months  
  7. If needed, download the more detailed version as an Excel or PDF file.  
    Important: do not select the option 'Show all columns without totals' 

Go to cost report with totals

Note:

  • Data for the previous month is generally available between the 12th and 15th of the current month. 
  • The report can be viewed in Excel and PDF format. 

Why can't I see any reports or connection records in My Swisscom Business?

To view reports and connection records in My Swisscom Business and access Billing & Analytics, the following conditions must be met: 

SME 

  • Administrator rights 
  • Signed basic contract 


Check permissions: My Swisscom Business  
Check basic contract: My Swisscom Business

Large enterprises

  • Permissions assigned by the responsible Master User 

Note:

As a large enterprise, please contact your Master User directly. They can assign you the required permissions in My Swisscom Business. If you are a Master User and lack the necessary permissions, please contact our large enterprise customer service directly on 0800 800 900. 

Private payer access 

How do I access Business Mobile?

See the following link for more information about Business Mobile as a private payer. 

Additional support for... 

Unable to find the help you require? Call or write to us. 
We will be happy to assist. 

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Contact us in writing

Chat with our SME experts or contact us via the form. 

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Contact us by phone

Talk directly to our SME experts or arrange a callback appointment. 

Would you prefer to call us?
0800 055 055 (longer waiting time)