Help with bills & costs

Find everything you need to know about your company’s Swisscom bills and costs. Our AI assistant Sky is here to help you manage your account yourself – from amending payment and billing settings to managing your bills. Find more support options at the bottom of the page. 

Learn more about Sky & legal information

My Swisscom Business​

How do I access My Swisscom Business?

Registration information can be found on the help page My Swisscom Business.

Pay bills

How do I pay my invoices online?

Pay invoices in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. ‘Invoices’ and then select ‘Online payment’ 
  3. Select the desired invoice or installment and select ‘Pay’

To My Swisscom Business

How do I extend the payment deadline for an invoice? (SME)

Simply extend the payment deadline for an invoice in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. Select the desired invoice
  3. Select ‘Extend payment deadline’

To My Swisscom Business

How can I pay my bills in instalments as a SME customer?

Simply create installment payments in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. Select ‘Invoices’ and then ‘Instalment plan’
  3. Select the desired bill account under ‘Create installment plans’
  4. Select ‘Create’

To My Swisscom Business

Note:

A block is automatically set for all value-added services.

Fees such as unblocking or reminder fees are not included in the installment payment.

How do I cancel an installment plan? (SME)

Cancel the installment plan in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. Select ‘Manage invoices’ and then ‘Instalment plan’
  3. Select active installment plan
  4. Select ‘Cancel installment plan’

To My Swisscom Business

Change invoice settings

How do I change the invoice language?

Change invoice language in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. ‘Manage invoices’
  3. Open ‘Change language’
  4. Select the desired bill account with the ‘arrow symbol’

Switch to My Swisscom Business

How do I receive my invoices by e-mail?

Simply switch the sending of invoices to e-mail in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. Select ‘Manage invoices’
  3. Select ‘Switch to invoice by e-mail’
  4. Select bill account
  5. Open ‘Change shipping method’ with ‘arrow symbol’

Switch to My Swisscom Business

How do I change the e-mail recipient address of the invoice?

Change the e-mail recipient address of the invoice in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. Select ‘Manage invoices’ and then ‘Billing options’
  3. Open ‘Change e-mail recipient address of invoice’
  4. Select desired invoice accounts with checkbox
  5. Open ‘Change e-mail address’ with button above

To My Swisscom Business

How do I change my billing address?

Change your billing address in My Swisscom Business

  1. Open ‘Invoices’ in My Swisscom Business
  2. Select ‘Manage invoices’ and then ‘Billing options’
  3. Open ‘Change billing address’
  4. Select desired invoice accounts with checkbox
  5. Open ‘Change billing address’ with button above

To My Swisscom Business

How do I enter or change an invoice reference?

Simply enter or change the bill reference in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. Select ‘Manage invoices’ and then ‘Billing options’
  3. Open ‘Change invoice reference’ 
  4. Select billing account with ‘arrow symbol’

Switch to My Swisscom Business

Note:

The invoice references are shown on the top right of page 1 of the invoice.

How do I enter or change a contract reference?

Simply enter or change the contract reference in My Swisscom Business.

Protect & Connect / NATEL® Go
  1. Open ‘Inventory’ in My Swisscom Business
  2. Click on the ‘arrow symbol’ for the desired phone number
  3. Click on the ‘arrow symbol’ under ‘Account’
  4. Fill in the fields accordingly
  5. Click on ‘Save’
All other products
  1. Contact Swisscom

Note:

Contract references are printed on the invoice from page 3 in the details on the right.

How do I authorize a user for Billing & Analytics?

Authorize users for Billing & Analytics (invoices).  

Assigning rights in the user administration 

  1. Open 'User management' in My Swisscom Business 
  2. Select desired user 
  3. Assign function rights
    - 'Billing & Analytics User' as the basic right for access 
    - 'Billing & Analytics master user' for the administration of user authorizations
    To the user administration  

To the user administration You can also enable 2-factor authentication via Mobile ID or an e-mail link and assign contacts to a user group.

Authorization for certain functions in Billing & Analytics 

  1. Open 'Invoices' in My Swisscom Business 
  2. Select 'Settings' and then 'User authorizations' 
  3. Select desired user 
  4. Select the desired functions under 'Authorizations' 
    To Billing & Analytics

Authorization for certain data in Billing & Analytics 

  1. Open 'Invoices' in My Swisscom Business 
  2. Select 'Settings' and then 'User authorizations' 
  3. Select desired user 
  4. Select the desired data rights under 'Data rights' 
    To Billing & Analytics  

How do I set up a recurring dispatch of invoice copies?

Set up recurring sending of invoice copies in My Swisscom Business.  

  1. Open 'Invoices' in My Swisscom Business 
  2. Click on 'Manage invoices' 
  3. Select 'Recurring shipping' 
  4. Select billing account 
    To 'Invoices' 

Manage invoices

How do I download a copy of an invoice?

Download a copy of the invoice in My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business 
  2. Select the desired invoice
  3. Select ‘Open invoice’ or ‘Open invoice with details’

To My Swisscom Business

How do I send a copy of an invoice by e-mail?

Send a copy of the invoice via My Swisscom Business.

  1. Open ‘Invoices’ in My Swisscom Business
  2. Select the desired invoice
  3. Select ‘Send invoice’
  4. Select contact under ‘Select recipient’

Switch to My Swisscom Business

Note:

If contact cannot be selected, click on ‘Create contact’.

How do I find bills in the bill overview (search, filter, sort)?

Find bills easily using search, filter and sort functions. 

  1. Open ‘Invoices’ in My Swisscom Business 
  2. Use the search box to search for bill numbers, amounts or bill references. 
  3. You can also sort by the most recent or oldest bills or by amount.  
  4. Additional filters such as status, bill date/bill period, and customer site number are also available.  
    Go to My Swisscom Business 

How do I download cost reports or export billing data?

Downloading standard reports on costs and connections is very straightforward.  

  1. Open  ‘Invoices’ in My Swisscom Business 
  2. Select ‘Reports’ Select the required report type 
  3. Click ‘Download’ 
    Go to My Swisscom Business


Available standard reports:  

  1. Mobile cost report 
  2. Detailed cost report 
  3. Cost report with totals 
  4. Connection report with totals 
  5. Aggregated connection report 
  6. *Detailed connection report  

Note:

options marked with an asterisk (*) are available to SME customers only.

Private payer access 

How do I access Business Mobile?

See the following link for more information about Business Mobile as a private payer. 

More about My Swisscom Business

Would you like to know more about My Swisscom Business? Learn more about the area and how you can benefit.

Go to My Swisscom Business

Personal advice

Access telephone advice on our products.

Advice for SMEs
Advice for Enterprise Customers

Additional support for... 

Unable to find the help you require? Call or write to us. 
We will be happy to assist. 

​

Contact us in writing

Chat with our SME experts or contact us via the form. 

​

Contact us by phone

Talk directly to our SME experts or arrange a callback appointment.