Help with invoices & costs

Registration information can be found on the help page My Swisscom Business.

Pay invoices in My Swisscom Business.

1. Open ‘Invoices’ in My Swisscom Business
2. ‘Invoices’ and then select ‘Online payment’ 
3. Select the desired invoice or installment and select ‘Pay’

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Simply extend the payment deadline for an invoice in My Swisscom Business.

1. Open ‘Invoices’ in My Swisscom Business
2. Select the desired invoice
3. Select ‘Extend payment deadline’

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Simply create installment payments in My Swisscom Business.

1. Open ‘Invoices’ in My Swisscom Business
2. Select ‘Invoices’ and then ‘Instalment plan’
3. Select the desired bill account under ‘Create installment plans’
4. Select ‘Create’

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Cancel the installment plan in My Swisscom Business.

1. Open ‘Invoices’ in My Swisscom Business
2. Select ‘Manage invoices’ and then ‘Instalment plan’
3. Select active installment plan
4. Select ‘Cancel installment plan’

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Fees may be charged for certain services relating to your bill (prices incl. VAT).

• Bill
  The electronic bill is free of charge. This includes delivery of the bill by e-mail or E-Invoice, downloading it from the online portal (Kundencenter/Businesscenter/My Swisscom Business) and delivery of the eBill to the relevant banking portal. A fee of CHF 3.95 is charged for a paper bill.
  
  Downloading the bill from the online portal (My Swisscom Business) is always free of charge.
  
  A fee of CHF 9.90 is charged for delivery of a paper copy of a bill.
  
  Delivery of a copy of a bill by e-mail costs CHF 4.90.
• Itemised bill
  Downloading the itemised bill from the online portal is always free of charge. Delivery of an itemised bill as part of a subscription in paper form is included in the fee for the paper bill.
  
  A fee of CHF 5.– is charged for one-off delivery of an itemised bill in paper form.
• Payment
  A flat fee of CHF 3.90 per bill is charged for payments made at a Swiss Post counter.
  
  A fee of CHF 6.90 is charged for payments made at a Swisscom Shop.
• Reminder
  A fee of CHF 40.– is charged for each reminder. At its own discretion, Swisscom may also send customers free payment reminders before issuing a chargeable reminder. 
• Unblocking
  A fee of CHF 60.– is charged to unblock services due to unpaid bills
• Debt collection
  If an outstanding receivable is handed over to a debt collection service provider, additional processing fees will apply. The costs depend on the amount and are charged directly by the debt collection service provider.

Details of the bill concerned can be viewed in My Swisscom Business.

To the bills: My Swisscom Business

Possible causes include:

• Payment reminder: A fee of CHF 40.– is generally charged for each payment reminder or reminder. At its own discretion, Swisscom may also send customers free payment reminders before issuing a chargeable reminder.
• Unblocking a connection: If a connection needs to be unblocked, we charge CHF 60.
• Payment at a Swiss Post counter/in a Swisscom Shop: If you pay your bill at a Swiss Post counter, we charge an additional CHF 3.90. A fee of CHF 6.90 is charged at a Swisscom Shop.
• Promotion / credit: A promotion or recurring credit may have expired this month, meaning that you are now paying the regular price again.
• Change of subscription: If you change your subscription before the end of the month, the bill amount consists of the costs for your old and new subscription. The costs are charged on a pro rata basis according to the number of days for each subscription.
• Roaming / international calls, SMS and internet: Calls, SMS and internet use abroad or to other countries are not included free of charge in every Mobile subscription and may therefore incur charges. This also applies if roaming data packages have been used up.
• Value-added services / Swisscom Pay: If you pay for apps, music, snacks or calls to 0900 numbers with Swisscom Pay or Premium SMS, these charges will appear on your Swisscom bill.

Change invoice language in My Swisscom Business.

1. Open ‘Invoices’ in My Swisscom Business
2. ‘Manage invoices’
3. Open ‘Change language’
4. Select the desired bill account with the ‘arrow symbol’

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Simply switch the sending of invoices to e-mail in My Swisscom Business.

1. Open ‘Invoices’ in My Swisscom Business
2. Select ‘Manage invoices’
3. Select ‘Switch to invoice by e-mail’
4. Select bill account
5. Open ‘Change shipping method’ with ‘arrow symbol’

Switch to My Swisscom Business

Change the e-mail recipient address of the invoice in My Swisscom Business.

1. Open ‘Invoices’ in My Swisscom Business
2. Select ‘Manage invoices’ and then ‘Billing options’
   
3. Open ‘Change e-mail recipient address of invoice’
4. Select desired invoice accounts with checkbox
5. Open ‘Change e-mail address’ with button above

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Change your billing address in My Swisscom Business

1. Open ‘Invoices’ in My Swisscom Business
2. Select ‘Manage invoices’ and then ‘Billing options’
   
3. Open ‘Change billing address’
4. Select desired invoice accounts with checkbox
5. Open ‘Change billing address’ with button above

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Simply enter or change the bill reference in My Swisscom Business.

1. Open ‘Invoices’ in My Swisscom Business
2. Select ‘Manage invoices’ and then ‘Billing options’
   
3. Open ‘Change invoice reference’ 
4. Select billing account with ‘arrow symbol’

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All other products

1. Contact Swisscom
   
   • As an SME customer
   • As a major customer

Authorize users for Billing & Analytics (invoices).  

Assigning rights in the user administration 

1. Open 'User management' in My Swisscom Business 
2. Select desired user 
3. Assign function rights
   - 'Billing & Analytics User' as the basic right for access 
   - 'Billing & Analytics master user' for the administration of user authorizations
   To the user administration  
   

To the user administration You can also enable 2-factor authentication via Mobile ID or an e-mail link and assign contacts to a user group.

Authorization for certain functions in Billing & Analytics 

1. Open 'Invoices' in My Swisscom Business 
2. Select 'Settings' and then 'User authorizations' 
3. Select desired user 
4. Select the desired functions under 'Authorizations' 
   To Billing & Analytics
   
   

Authorization for certain data in Billing & Analytics 

1. Open 'Invoices' in My Swisscom Business 
2. Select 'Settings' and then 'User authorizations' 
3. Select desired user 
4. Select the desired data rights under 'Data rights' 
   To Billing & Analytics  

Set up recurring sending of invoice copies in My Swisscom Business.  

1. Open 'Invoices' in My Swisscom Business 
2. Click on 'Manage invoices' 
3. Select 'Recurring shipping' 
4. Select billing account 
5. Add recipient (multiple recipients possible)
6. Optionally enter a personal message
7. Select "Save"

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Download a copy of the invoice in My Swisscom Business.

1. Open ‘Invoices’ in My Swisscom Business 
2. Select the desired invoice
3. Select ‘Open invoice’ or ‘Open invoice with details’

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Send a copy of the invoice via My Swisscom Business.

1. Open ‘Invoices’ in My Swisscom Business
2. Select the desired invoice
3. Select ‘Send invoice’
4. Select contact under ‘Select recipient’

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Find bills easily using search, filter and sort functions. 

1. Open ‘Invoices’ in My Swisscom Business 
2. Use the search box to search for invoice numbers, amounts or invoice references. 
3. You can also sort by the most recent or oldest invoices or by amount.  
4. Additional filters such as status, bill date/bill period, and customer site number are also available.  
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Downloading standard reports on costs and connections is very straightforward.  

1. Open  ‘Invoices’ in My Swisscom Business 
2. Select ‘Reports’ Select the required report type 
3. Click ‘Download’ 
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Available standard reports:  

1. Mobile cost report 
2. Detailed cost report 
3. Cost report with totals 
4. Connection report with totals 
5. Aggregated connection report 
6. *Detailed connection report