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Need help with a technical issue or with setting up or installing a device? My Service professionals will support you by phone, at home or in the Shop.
Price per month
19.–
Price per month
29.–
The basic package for 1 mobile or tablet.
Price per month
5.90
The package for a range of mobile requirements.
Price per month
10.–
The package for a range of IT problems.
Price per month
10.–
The package for a range of IT problems.
Price per month
0.–
*If you buy a laptop from Swisscom and take out a My Service Computer Basic package (CHF 10.–/month) at the same time, we will give you the first 6 months of the My Service Computer Basic package for free. Thereafter, the package costs CHF 10.–/mth and can be cancelled with 2 months' notice to the end of the month. For more information go to www.swisscom.ch/notebooks(opens in new tab)
Our My Service experts can also provide standalone services without a subscription.
Call our hotline on 0800 822 830 (Mon-Fri from 8 am to 9 pm/ Sat from 8 am to 5 pm) or use our call-back service.
We will help you install the software and programs required for your new device and put it into operation.
Duration: 60 minutes for one device
80.–
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Find out how to save your photos, videos and other files online in myCloud.
Price per 15 minutes
40.–
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Advice, assistance and explanations on improving the security of internet-enabled devices.
Duration: 60 minutes for one device
160.–
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Stay in touch with your family and loved ones (e.g. on Skype, WhatsApp, Zoom, etc.).
Duration: 30 minutes for one device
80.–
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Let us set up your family computer for all users in the family.
Duration: 30 minutes for one device
80.–
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Back up your data and access it from anywhere.
Duration: 1h
160.–
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We’ll protect your PC from hackers, phishing and Trojans. We’ll also give you tips on navigating the Internet safely.
Duration: 1h
160.–
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Receive support for your smartphone, tablet or computer in a Swisscom Shop, over the phone or at your home or office.
Price per 15 minutes
40.–
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Price per month
0.–
Price per month
0.–
*You save 60.- during the first 6 months, after that My Service Computer Basic or Mobile Basic costs 10.-/month. and can be cancelled with 2 months' notice to the end of the month.
Discover our combi packages
Combine service with security
Entdecken Sie unsere Kombipakete
Kombinieren Sie Service mit Sicherheit
Are you a business customer?Go to SME offers
Click here for an overview of everything included with My Service.
No, it is a freephone number. However, if a service is requested without a subscription, a charge of CHF 40.–/15 minutes will apply for the service. The price of the support will always be agreed with the customer before work starts.
Depending on the issue, a consultation can take between 15 minutes and 2 hours.
Yes, a minimum contract term of 12 months applies for all new subscriptions.
Mon-Fri from 08.00-21.00
Sat from 08.00-17.00
Tel.: 0800 822 830
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Arrange your appointment by phone.
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Find a suitable appointment in the Swisscom Shop.