Need assistance with your smartphone, computer or printer? Our My Service experts will be happy to help. Get one-to-one technical assistance from an expert over the phone, in our Swisscom Shops or directly at your home or office.
The versatile package for multiple users.
Price per month
29.–
The versatile package for individuals.
Price per month
19.–
Protecting your digital identity & virus protection for your devices & extra service.
Price per month
19.90
The package for a range of mobile requirements.
Price per month
10.–
The package for a range of IT problems.
Price per month
10.–
The package for a range of IT problems.
Price per month
0.–
instead of 10.- per month. When buying a notebook*.
The basic package for 1 mobile or tablet.
Price per month
5.90
Our My Service experts can also provide standalone services without a subscription.
Call our hotline on 0800 822 830 (Mon-Fri from 8 am to 9 pm/ Sat from 8 am to 5 pm) or use our call-back service.
We will help you install the software and programs required for your new device and put it into operation.
Duration: 60 minutes for one device
80.–
instead of 160.– when buying a notebook The comparative price results from the average time required for these services and the normally applicable standard price (40.-/15 min).
Let us set up your family computer for all users in the family.
Duration: 30 minutes for one device
80.–
Advice, assistance and explanations on improving the security of internet-enabled devices.
Duration: 60 minutes for one device
160.–
Stay in touch with your family and loved ones (e.g. on Skype, WhatsApp, Zoom, etc.).
Duration: 30 minutes for one device
80.–
Receive support for your smartphone, tablet or computer in a Swisscom Shop, over the phone or at your home or office.
Price per 15 minutesOn-site support: + CHF 80.– for travel
40.–
Find out how to save your photos, videos and other files online in myCloud.
Price per 15 minutes
40.–
Back up your data and access it from anywhere.
Duration: 1h
160.–
We’ll protect your PC from hackers, phishing and Trojans. We’ll also give you tips on navigating the Internet safely.
Duration: 1h
160.–
Protecting your digital identity & virus protection for your devices.
3 months free
Price per month
9.90
The versatile package for individuals.
3 months for 9.90
Price per month
19.90
Setting up devices
We’ll set up your smartphone, PC, printer or e-mail and advise you on apps and software updates.
Transferring data
We’ll help you transfer data, such as contacts, photos and videos, from your old smartphone to your new one.
Computer security check
We’ll scan your computer or laptop for viruses and provide security advice.
Technical support
We’ll fix issues with your computer, printer or smartphone.
Software installation
Computer setup
Operating system update
E-mail setup
Transfer of photos and contacts
Hard disk backup/recovery
Computer error message resolution
Windows fault analysis
Speed optimisation
Advice on purchasing a computer
Virus removal
Security setting checks
Regular monitoring
Protecting the device from hackers & phishing
Tips for safe surfing
Anti-virus software installation
myCloud account setup
Online storage of photos & videos
Explanation of the most important functions
Printer, hard disk etc. setup
Advice on purchasing new devices
Data transfer
E-mail setup
Help with using e-mail
Secure data deletion
Smartwatch configuration & setup
Router setup
Computer setup
Everything for the perfect gaming experience
No, it is a freephone number. However, if a service is requested without a subscription, a charge of CHF 40.–/15 minutes will apply for the service. The price of the support will always be agreed with the customer before work starts.
Depending on the issue, a consultation can take between 15 minutes and 2 hours.
Yes, a minimum contract term of 12 months applies for all new subscriptions.
Hotline for enquiries
Mon-Fri from 08.00-21.00
Sat from 08.00-17.00
Tel.: 0800 822 830
Termin im Shop
Find a suitable appointment in the Swisscom Shop.
Appointment at your home
Arrange your appointment by phone.
My Swisscom Assistant
*If you buy a laptop from Swisscom and take out a My Service Computer Basic package (CHF 10.–/month) at the same time, we will give you the first 6 months of the My Service Computer Basic package for free. Thereafter, the package costs CHF 10.–/mth and can be cancelled with 2 months' notice to the end of the month. For more information go to www.swisscom.ch/notebooks