Mobile phone, computer or printer help from My Service professionals

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Need help with a technical issue or with setting up or installing a device? My Service professionals will support you by phone, at home or in the Shop.

Which is the right service for you?

All-In Standard
  • Access services up to 18 times per year
  • For 2 people
  • For all devices (mobile, tablet, computer etc.)
  • On the hotline for all devices and in the Swisscom Shop for mobile devices only

Price per month

19.–
All-In Plus
  • Access services up to 18 times per year
  • For up to 5 users
  • For all devices (mobile, tablet, computer etc.)
  • On the hotline for all devices and in the Swisscom Shop for mobile devices only

Price per month

29.–

The basic package for 1 mobile or tablet.

  • For 1 mobile or tablet
  • For 1 user
  • In a Swisscom Shop
  • Access services up to 6 times per year

Price per month

5.90

The package for a range of mobile requirements.

  • For mobiles, tablets, watches etc.
  • For 1 user
  • In a Swisscom Shop or on the hotline
  • Access services up to 12 times per year

Price per month

10.–

The package for a range of IT problems.

  • For computers, notebooks, printers and smart homes
  • For 1 user
  • Hotline-based
  • Access services up to 12 times per year

Price per month

10.–

The package for a range of IT problems.

  • For computers, notebooks, printers and smart homes
  • For 1 user
  • Hotline-based
  • Access services up to 12 times per year

Price per month

0.–

instead of 10.– per month. When buying a notebook*.


*If you buy a laptop from Swisscom and take out a My Service Computer Basic package (CHF 10.–/month) at the same time, we will give you the first 6 months of the My Service Computer Basic package for free. Thereafter, the package costs CHF 10.–/mth and can be cancelled with 2 months' notice to the end of the month. For more information go to www.swisscom.ch/notebooks(opens in new tab)

Our My Service experts can also provide standalone services without a subscription. 
Call our hotline on 0800 822 830 (Mon-Fri from 8 am to 9 pm/ Sat from 8 am to 5 pm) or use our call-back service.

We will help you install the software and programs required for your new device and put it into operation.

  • Supervised initial operation
  • Advice on and installation of other standard software such as MS Office applications and others (max. 2)
  • Setup of online storage for your photos, data and videos
  • Advice on and installation of anti-virus software

Duration: 60 minutes for one device

80.–

instead of 160.– when buying a notebook The comparative price results from the average time required for these services and the normally applicable standard price (40.-/15 min).

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Let us set up your family computer for all users in the family.

  • Setup of a family account
  • Addition of child accounts
  • Setup of online time and other settings for child accounts
  • Setup of maximum surfing time and limits for children’s connected devices on the Swisscom router
  • Tips for safe surfing

Duration: 30 minutes for one device

80.–

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Advice, assistance and explanations on improving the security of internet-enabled devices.

  • Checks and adjustment of security settings
  • Updates to the operating system
  • Checks for malware
  • Tips for safe surfing
  • Advice on and installation of anti-virus software

Duration: 60 minutes for one device

160.–

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Stay in touch with your family and loved ones (e.g. on Skype, WhatsApp, Zoom, etc.).

  • Advice on the appropriate app
  • Installation of the app
  • Registration and initial operation
  • Explanation of the application’s features, such as chat and video calls, adding contacts, etc.

Duration: 30 minutes for one device

80.–

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Find out how to save your photos, videos and other files online in myCloud.

  • Downloading the myCloud app
  • Web client setup
  • Help with registration
  • Introduction to the most important functions

Price per 15 minutes

40.–

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Back up your data and access it from anywhere.

  • Connecting the computer
  • Creating a myCloud account
  • Setting up the myCloud app
  • Explaining the user interface
  • Demonstrating usage options
  • Answering further questions

Duration: 1h

160.–

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We’ll protect your PC from hackers, phishing and Trojans. We’ll also give you tips on navigating the Internet safely.

  • Adjusting security settings
  • Checking for malware
  • Updating the operating system
  • Installing anti-virus software
  • Tips for safe surfing

Duration: 1h

160.–

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Receive support for your smartphone, tablet or computer in a Swisscom Shop, over the phone or at your home or office.

  • E-mail setup
  • Data transfer
  • Printer installation
  • Scanner connection
  • Computer optimisation

Price per 15 minutes On-site support: + CHF 80.– for travel

40.–

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Discover our combi packages

Combine service with security

Combi package

blue Security & Service M

Protecting your digital identity & virus protection for your devices & extra service

Protects you from data theft through cyber crime
Password manager
Protects your devices from viruses, hackers and spyware
Warnings about suspicious apps
12 x technical support from My Service professionals
250 GB myCloud online storage for pictures, data and videos

Price per month
 9.90

for 3 months, after 19.90

Details
Combi package

blue Security & Service L

Protecting your digital identity & virus protection for your devices & extra service

Protects you from data theft through cyber crime
Password manager
Protects your devices from viruses, hackers and spyware
Warnings about suspicious apps
24 x technical support from My Service professionals
2 TB myCloud online storage for pictures, data and videos
Comprehensive cyber security insurance

Price per month
 24.90

for 3 months, after 34.90

Details

Entdecken Sie unsere Kombipakete

Kombinieren Sie Service mit Sicherheit

Bundled package

blue Security & Service M

Protecting your digital identity & virus protection for your devices & extra service

Protects you from data theft through cyber crime
Password manager
Protects your devices from viruses, hackers and spyware
Warnings about suspicious apps
12 x technical support from My Service professionals
250 GB myCloud online storage for pictures, data and videos

Price per month
 9.90

for 3 months, after 19.90

Details
Bundled package

blue Security & Service L

Protecting your digital identity & virus protection for your devices & extra service

Protects you from data theft through cyber crime
Password manager
Protects your devices from viruses, hackers and spyware
Warnings about suspicious apps
24 x technical support from My Service professionals
2 TB myCloud online storage for pictures, data and videos
Comprehensive cyber security insurance

Price per month
 24.90

for 3 months, after 34.90

Details

Are you a business customer?Go to SME offers

Frequently asked questions about My Service 

Which services does My Service include?

Click here for an overview of everything included with My Service.

Do charges apply for calls to 0800 822 830?

No, it is a freephone number. However, if a service is requested without a subscription, a charge of CHF 40.–/15 minutes will apply for the service. The price of the support will always be agreed with the customer before work starts.

How long does telephone-based support take on average?

Depending on the issue, a consultation can take between 15 minutes and 2 hours.

Is there a minimum contract period?

Yes, a minimum contract term of 12 months applies for all new subscriptions.

Do you have an enquiry or need one-to-one advice?

​  Hotline for enquiries

Mon-Fri from 08.00-21.00
Sat from 08.00-17.00
Tel.: 0800 822 830

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 ​ Appointment at your home

Arrange your appointment by phone.

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​  Appointment at the shop

Find a suitable appointment in the Swisscom Shop.

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​ ​​My Swisscom Assistant

  • Setting up Internet and e-mail
  • Resolving connection problems
  • Checking and improving WLAN connection

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