Mobile phone, computer or printer help from My Service professionals
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Need help with a technical issue or with setting up or installing a device? My Service professionals will support you by phone, at home or in the Shop.
Which is the right service for you?
- Access services up to 18 times per year
- For 2 people
- For all devices (mobile, tablet, computer etc.)
- On the hotline for all devices and in the Swisscom Shop for mobile devices only
Price per month
19.–
- Access services up to 18 times per year
- For up to 5 users
- For all devices (mobile, tablet, computer etc.)
- On the hotline for all devices and in the Swisscom Shop for mobile devices only
Price per month
29.–
The basic package for 1 mobile or tablet.
- For 1 mobile or tablet
- For 1 user
- In a Swisscom Shop
- Access services up to 6 times per year
Price per month
5.90
- For mobiles, tablets, watches etc.
- For 1 user
- In a Swisscom Shop or on the hotline
- Access services up to 12 times per year
Price per month
10.–
The package for a range of IT problems.
- For computers, notebooks, printers and smart homes
- For 1 user
- Hotline-based
- Access services up to 12 times per year
Price per month
10.–
The package for a range of IT problems.
- For computers, notebooks, printers and smart homes
- For 1 user
- Hotline-based
- Access services up to 12 times per year
Price per month
0.–
instead of 10.– per month. When buying a notebook*.
*If you buy a laptop from Swisscom and take out a My Service Computer Basic package (CHF 10.–/month) at the same time, we will give you the first 6 months of the My Service Computer Basic package for free. Thereafter, the package costs CHF 10.–/mth and can be cancelled with 2 months' notice to the end of the month. For more information go to www.swisscom.ch/notebooks(opens in new tab)
Our My Service experts can also provide standalone services without a subscription.
Call our hotline on 0800 822 830 (Mon-Fri from 8 am to 9 pm/ Sat from 8 am to 5 pm) or use our call-back service.
We will help you install the software and programs required for your new device and put it into operation.
- Supervised initial operation
- Advice on and installation of other standard software such as MS Office applications and others (max. 2)
- Setup of online storage for your photos, data and videos
- Advice on and installation of anti-virus software
Duration: 60 minutes for one device
80.–
instead of 160.– when buying a notebook
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Let us set up your family computer for all users in the family.
- Setup of a family account
- Addition of child accounts
- Setup of online time and other settings for child accounts
- Setup of maximum surfing time and limits for children’s connected devices on the Swisscom router
- Tips for safe surfing
Duration: 30 minutes for one device
80.–
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Advice, assistance and explanations on improving the security of internet-enabled devices.
- Checks and adjustment of security settings
- Updates to the operating system
- Checks for malware
- Tips for safe surfing
- Advice on and installation of anti-virus software
Duration: 60 minutes for one device
160.–
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Stay in touch with your family and loved ones (e.g. on Skype, WhatsApp, Zoom, etc.).
- Advice on the appropriate app
- Installation of the app
- Registration and initial operation
- Explanation of the application’s features, such as chat and video calls, adding contacts, etc.
Duration: 30 minutes for one device
80.–
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Find out how to save your photos, videos and other files online in myCloud.
- Downloading the myCloud app
- Web client setup
- Help with registration
- Introduction to the most important functions
Price per 15 minutes
40.–
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Back up your data and access it from anywhere.
- Connecting the computer
- Creating a myCloud account
- Setting up the myCloud app
- Explaining the user interface
- Demonstrating usage options
- Answering further questions
Duration: 1h
160.–
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We’ll protect your PC from hackers, phishing and Trojans. We’ll also give you tips on navigating the Internet safely.
- Adjusting security settings
- Checking for malware
- Updating the operating system
- Installing anti-virus software
- Tips for safe surfing
Duration: 1h
160.–
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Receive support for your smartphone, tablet or computer in a Swisscom Shop, over the phone or at your home or office.
- E-mail setup
- Data transfer
- Printer installation
- Scanner connection
- Computer optimisation
Price per 15 minutes
40.–
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Combine service & security
With blue Security & Service M you receive total Internet protection for devices, your digital identity, plus extra services.
- Access services for all your devices up to 12 times per year
- Protect your devices from viruses, hackers and spyware
- Protection against data theft by cybercriminals
- Password manager
- 250 GB myCloud online storage for photos, data and videos
3 months for 9.90
Price per month
19.90
Combine service & security
Are you a business customer?Go to SME offers
FAQs
Which services does My Service include?
Click here for an overview of everything included with My Service.
Do charges apply for calls to 0800 822 830?
No, it is a freephone number. However, if a service is requested without a subscription, a charge of CHF 40.–/15 minutes will apply for the service. The price of the support will always be agreed with the customer before work starts.
How long does telephone-based support take on average?
Depending on the issue, a consultation can take between 15 minutes and 2 hours.
Is there a minimum contract period?
Yes, a minimum contract term of 12 months applies for all new subscriptions.
Do you have an enquiry or need one-to-one advice?
Hotline for enquiries
Mon-Fri from 08.00-21.00
Sat from 08.00-17.00
Tel.: 0800 822 830
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Appointment at your home
Arrange your appointment by phone.
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My Swisscom Assistant
- Setting up Internet and e-mail
- Resolving connection problems
- Checking and improving WLAN connection