Call forwarding for telephone

Forwarding calls

The easiest way to do this is directly in My Swisscom:

Set up in My Swisscom

The easiest way to do this is directly in the Swisscom Cockpit under Call Settings:

Set up in the Cockpit

You can also set up call forwarding on the relevant device:

Fixed network telephone: Key combination for call forwarding

You can also set up call forwarding using the keypad on your fixed network telephone:

  1. Lift the handset or press the call button on a cordless telephone. 
  2. Press the * key. 
  3. Enter the following key combinations:

    - Forward calls immediately: 21 
    - Forward calls after 25 seconds: 61
    - Only forward calls if line busy: 67 
  4. Key in the number to which you want to forward the calls.  
  5. Press the # key. 
  6. Wait for the confirmation. 
  7. End the call.  

Example of key combination if you want to forward calls to the number 0791234567 after 25 seconds: *610791234567#.  

Mobile devices: Settings for call forwarding

Most devices also have an option to set up call forwarding in the device settings. See your device’s instructions for more details:

Go to device instructions

Deactivating call forwarding

On fixed network telephone:

Go to Call Settings in My Swisscom(opens in new tab)and switch off call forwarding. Or do it directly on the telephone with the following key combination:

  1. Lift the handset or press the call button on a cordless telephone. 
  2. Press the # key. 
  3. Enter the following key combination:

    - Switch off “Forward calls immediately”: 21
    - Switch off “Forward calls after 25 seconds”: 61
    - Switch off “Only forward calls if line busy”: 67 
  4. Press the # key. 
  5. Wait for the confirmation. 
  6. End the call.

Example of key combination if you want to switch off call forwarding after 25 seconds: #61#

On mobile

Go to Call Settings in the Swisscom Cockpit(opens in new tab) and switch off call forwarding. Or read the device instructions to find out how to change the settings directly on your phone.

Simultaneous ringing

Do you want your mobile to ring at the same time as fixed network calls? That’s exactly what the “simultaneous ringing” function is for.

Set up simultaneous ringing(opens in new tab)

Can two fixed network numbers ring at the same time?

Only with inOne SME Office can you enter another fixed network number in addition to a mobile number and have it ring at the same time.

Can I combine simultaneous ringing with call forwarding?

Simultaneous ringing cannot be combined with immediate call forwarding.

For call forwarding after 25 seconds or when line is busy, you need to key in different numbers for call forwarding and for simultaneous ringing.

Parallel calling

You can use this function to make or answer another call if you are already on a call.

Set up for fixed network

Activate the “Call Waiting” function in My Swisscom and switch from “engaged tone” to “dialling tone”. When you are on a call you will then hear a blip (tapping) when you receive a second call. The caller hears the dialling tone.

Set up In My Swisscom(opens in new tab)

Set up for mobile

Activate the “Call Waiting” function in the device settings. See your device’s instructions for more details:

Go to device instructions

Costs

The call forwarding, simultaneous ringing and parallel calling functions are free of charge.

Please note, however, that you pay any costs for the connection to the forwarded number if calling is not included in your subscription.

If you are abroad, you will also be charged the roaming tariff for call forwarding. We therefore recommend that you switch off call forwarding when travelling abroad or purchase a data package in advance.

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