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Enterprise Telephony

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Find out how to switch to the new Enterprise Telephony service (app or client), set it up and use it on your mobile phone or computer.

What is Enterprise Telephony?

With the Enterprise Telephony service, you can make calls via audio with your fixed network business number, even if you are out of the office. Incoming calls can reach you on your smartphone/tablet or computer/laptop via your fixed network number. The service can be used through smartphone apps and desktop clients.

Switch to Enterprise Telephony

The Enterprise Telephony service offers your business lots of features and an improved user experience. Different steps are required to switch from the Business Communication app or Business Telephony app to the new app, depending on the service.

iPhone video guide(opens in new tab)

Android video guide

​ macOS

10.13 High Sierra or greater, 4GB RAM, 2,1GHz CPU and Dual Core CPU, 400MB Disc Space 

​ Windows

Windows 10, 4GB RAM, 2,1GHz CPU and Dual Core CPU, 400MB Disc Space, Microsoft.Net 4.6.2 

​ iOS

iOS 13 or higher on iPhone 7 and greater, iPod Touch 6th generation or higher, iPad Air, Mini2 or higher 

Android

7.0 (Nougat) and greater, 2GB RAM, ARMv7, Quad Core CPU, min. 480 x 480px Display 

Using Enterprise Telephony

Smart Business Connect

Use the "Forgot your password?" button on the Enterprise Telephony login page to navigate to your My Swisscom (customer center) or contact your company administrator.

inOne SME

Navigate to your My Swisscom (customer center) using the "Forgot your password?" button on the Enterprise Telephony login page.

Managed Business Communication

Contact your company administrator. They can assign you a new password.

Send an invite to your employees and enable them to use the app or client for calls too.

How it works

When you send the invitation, the employee receives a message with their user name and the link they can use to download the Enterprise Telephony app. The password is set in the app by clicking on "Register/forgotten password" in the first step. The user can then following the instructions on My Swisscom to start using the application.

With Enterprise Telephony, you can use your fixed network business number to make calls from your smartphone or your laptop, even if you are out of the office. Incoming calls to your fixed network number will reach you anywhere. You can control your availability any time using call forwarding and other telephony settings, wherever you are.

The Swisscom address book (including external company contacts) is available for all users, alongside the local directory and internal company directory. The settings for this can be found in My Swisscom (Customer Center).

Telephone conference calls involving several participants are also possible. More information can be found in the factsheets and operating instructions under “Important documents and release notes”.

For the app to function correctly, you will need to allow the necessary microphone, camera, contacts and call authorisations.

Ensure that your WLAN network is professionally and optimally configured to use the app. If the Access Points are configured incorrectly or not optimally positioned, you may experience quality problems during calls (dropped calls, lack of audio connection, number unobtainable, etc.) If you have poor WLAN reception, switching to the mobile network can improve it.

Check your smartphone to ensure that:

  • Mobile data is switched on.
  • Any energy-saving modes (especially Android) and settings for saving data are switched off.

In many places, the network quality of the WLAN or mobile data network is insufficient for real-time communication. This is reflected in poor voice quality, inaccessibility or dropped calls. If this is the case, Enterprise Telephony offers a good alternative with the BroadWorks Anywhere function.Further details on this function can be found in the Mobile factsheet and in the operating instructions under “Important documents and release notes”.

This function is only available for users of the Swisscom services Smart Business Connect and Managed Business Communications..

FAQs

Yes, the app can be used on your mobile phone without a SIM. You will need to ensure, however, that your WLAN is optimally configured to use the app. If the Access Points are configured incorrectly or not optimally positioned, you may experience quality problems during calls (dropped calls, lack of audio connection, number unobtainable, etc.)

Yes, that is possible. You can install Enterprise Telephony on as many devices as you like, but you can only use it on two activated devices (smartphone, tablet or computer) at the same time. A third device can only be used for communication if at least one of the two active devices has not been registered/deactivated for at least 24 hours.

You can set your user name in My Swisscom. Setting your own password depends on the service you use. inOne SME office customers can set their own password in My Swisscom or by clicking on "Forgotten password" directly in Enterprise Telephony. Smart Business Connect and Managed Business Communications customers cannot currently set their own password, but can reset it in My Swisscom.

If roaming data is included in your mobile subscription and you have remaining data volume, you can use the app abroad for free. Otherwise, using the app is only free abroad when you use a WLAN connection.

Desktop: Contact management is divided into 3 areas: 1. Contacts, 2. Favourites and 3. Telephone directory. In area 2, you can view local contacts (e.g. Outlook or iCloud) and define Favourites for area 2 from area 1. In area 3, Swisscom’s internal and external company contacts are automatically available to you. The contacts in area 3 can only be edited in the Business Communication Portal, not in the app.

Mobile apps: The Contacts area is divided into three tabs: 1. Contacts, 2. Favourites and 3. Directory. For information about editing, see ‘Desktop’ above.

Yes, this is possible. However, Swisscom cannot offer technical support for this.

Yes, this is possible in principle. However, we strongly advise against calling emergency numbers via Enterprise Telephony, as your location cannot be determined and emergency calls cannot be forwarded to your nearest emergency call centre. Please use the conventional telephony app on your smartphone or a local fixed-line telephone for emergency calls.

For support and analysis purposes, personal data uploaded by the user for support and troubleshooting may be collected by Swisscom and stored for a maximum of 30 days before being permanently deleted.

UCC functions such as video, chat, presence etc. are not available. Please contact your technical Swisscom partner or Swisscom Customer Support for alternative products that support these functions.

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Help from the Swisscom Community

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