Our commitment as a responsible leader
We are a trusted corporate citizen that upholds the highest standards in governance, security and ethics.
ESG framework
Our environmental and social standards are set down in binding principles and guidelines.
Data protection and security
Protecting the customer data entrusted to us is our highest priority. We rely on state-of-the-art technologies and highly qualified experts to ensure data security and maximum protection for employees, customers, partners and the company.
Responsible AI
Swisscom assesses AI systems through a riskbased AI governance process that evaluates compliance, security, transparency, quality, and fairness. The Data Ethics Board ensures that highrisk systems meet the fairness principle by reviewing use cases against Swisscom’s ethical guidelines.
Training
We empower our employees with security and ethical awareness. Through continuous training and open communication, we live our values through integrity and ethics in every aspect of our work.
Data protection
Our management system for data protection and confidentiality is based on internationally recognised standards. We have a data ethics board and engage in public debate on current developments in the area.
Cybersecurity
Swisscom has over 200 experts dedicated to information security, data protection and maintaining our secure, highly available network. We are certified to the ISO 27001 information security standard and have an in-house Computer Security Incident Response Team (CSIRT).
Controlling instruments
Through organisational measures, certified processes and advanced risk management, we ensure that we act with integrity and in compliance with the law at all times.
Corporate Responsibility Governance
Fair supply chains
We attach importance to fair partnerships with suppliers who share our values and act accordingly. Together with our supplier partners and industry peers, we strive to protect human rights across our supply chains and improve worker wellbeing through concrete programs.
ESG code of conduct for suppliers
With annual purchases exceeding three billion Swiss francs, we carry significant responsibility in shaping sustainable and fair supply chains. Our ESG Supplier Code of Conduct defines clear and binding standards that guide both our own actions and those of our suppliers.
Joint Alliance for CSR
As a member of the Joint Alliance for Corporate Social Responsibility (JAC), we have joined forces with 30 other telecommunications service providers from around the world to monitor working conditions at our suppliers'  factories. In 2025 we have conducted 151 audits of suppliers in 31 countries. These have covered 230,000 employees.
Monitoring, reporting, ratings
We maintain transparency through stakeholder engagement, standardised reporting and independent ratings.
Background
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