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Risk management 

The purpose of Swisscom’s Enterprise Risk Management is to protect its enterprise value. It takes account of both external and internal events and is based on established standards COSO II and ISO 31000.

“Trust in our company depends on our exemplary conduct.”

Klaus Rapp, Head of Internal Audit

Controlling instruments

The Board of Directors is responsible for the establishment and monitoring of the group-wide assurance functions of Risk Management, Internal Control System, Compliance Management and Internal Audit. It is briefed comprehensively at least once a year so it can fulfil its tasks and responsibilities.

Risk Management

Internal Control System

Compliance Management

Internal Audit

ISO/IEC management systems


“Good Corporate Governance must be internalised.”

Michael Rechsteiner, Chairman of the Board of Directors 

Risk situation and factors 

Risks are driven by changes in markets, competition, technology, the regulatory environment and government policy. The importance of traditional telecommunications services is declining. New services in the areas of digitisation and IT services are intended to compensate for lost revenue from the core business. Over the long term, the market trends will necessitate major changes in the approach to risks related to the business model, technology and human capital.

Telecommunications market

Politics and regulation

Network expansion


Competitive dynamics

Business interruption


Health and the environment


Foreign currency risks

Interest rate risks

Credit risks

Liquidity risk

Supply chain


Fiscal policy