As Switzerland’s leading ICT company, Swisscom aims to exploit the opportunities of the digital transformation for the prosperity of the country. We are committed to minimising potential risks and thus helping to shape the future. We develop the digital skills of people, protect the climate, advocate for fair and environmentally friendly supply chains and maintain a reliable, high-performance ICT infrastructure. Our sustainability strategy is based on the UN’s 17 sustainable development goals and we have set ourselves the following targets for 2025.
Christoph Aeschlimann,
CEO Swisscom
In 2025, we will support 2 million people a year in using digital media, thus opening up access to the digital world for everyone. We offer attractive working conditions and flexible work models, promote diversity and combat any discrimination. The following measures will help us achieve these targets.
Our goal is for everyone in Switzerland to be able at all times to communicate in both the public and private spheres and to exploit the opportunities provided by digitisation. We see it as our duty to train users in the competent and safe use of digital media. We want to promote digitisation in Switzerland and thus enable the digital penetration of everyday life. In particular, we support children and young people in dealing competently with new opportunities. But we are also keen for the working population and senior citizens to recognise the opportunities that the information society holds for them.
KPI | Promotion of media competency |
---|---|
Score in 2020 | 226,996 |
Score in 2021 | 256,829 |
Score in 2022 | 614,227 |
Guideline value for 2023 | 300,415 |
KPI | Media usage training |
---|---|
Score in 2020 | 822,990 |
Score in 2021 | 1,094,451 |
Score in 2022 | 308,915 |
Guideline value for 2023 | 1,093,271 |
KPI | Technical measures |
---|---|
Score in 2020 | 102,444 |
Score in 2021 | 108,716 |
Score in 2022 | 114,044 |
Guideline value for 2023 | 135,886 |
KPI | Digital shift |
---|---|
Score in 2020 | 153,693 |
Score in 2021 | 180,285 |
Score in 2022 | 165,462 |
Guideline value for 2023 | 199,477 |
2023 measures
We benefit from a diverse workforce, which creates an enormous competitive advantage for us: with their different views and approaches, experiences, ideas and skills, employees inspire and learn from each other. As a result, Swisscom gains greater creativity, innovation and success. We pay attention to the fair treatment of employees regardless of their gender, age, background, language or sexual orientation. We also ensure the inclusion of employees with physical and psychological impairments. In doing so, we design relevant processes in recruitment, appointment, development, talent management and leadership culture in such a way that they counteract even unconscious stereotyping and enable true equal opportunities.
KPI | Proportion of women in management (management levels A – C) in headcount (HC) |
---|---|
Score in 2020 | 12,9% |
Score in 2021 | 13,6% |
Score in 2022 | 14,2% |
Guideline value for 2023 | 16,4% |
KPI | Proportion of women in management (levels A – C) and in the top CEA levels (D and E) in headcount (HC), increase of 1 percentage point annually. |
---|---|
Score in 2020 | 15,8% |
Score in 2021 | 17,6% |
Score in 2022 | 18,5% |
Guideline value for 2023 | 19,5% |
KPI | Employees with health impairments in per cent (inclusion). |
---|---|
Score in 2020 | 1,06% |
Score in 2021 | 1,1% |
Score in 2022 | 1,17% |
Guideline value for 2023 | 1,0% |
KPI | % employees < 40 |
---|---|
Score in 2020 | n/a |
Score in 2021 | n/a |
Score in 2022 | 42,9% |
Guideline value for 2023 | 43.5% |
KPI | % of employees who are non-native German speakers |
---|---|
Score in 2020 | n/a |
Score in 2021 | n/a |
Score in 2022 | 32,8% |
Guideline value for 2023 | 34,5% |
Achieving inclusion target
Swisscom has set itself the goal of reserving at least 1% of all jobs for employees with physical or mental performance impairments.
2023 measures
Employer attractiveness is a major priority for us in view of the increasing shortage of skilled workers. This is especially true for IT profiles. Under the motto ‘What you make of it is what makes us’, we pursue a strategy of attracting and retaining the best employees for Swisscom. Swisscom has set itself the goal of being one of the top three employers in the Swiss ICT industry by 2025.
KPI | Pulse NPS |
---|---|
Value in 2022 | 65 |
Target 2023 | 65 |
KPI | Reptrak-Dimension «Apealing Workplace» (employee section) |
---|---|
Value in 2022 | 86,1% |
Target 2023 | 87,0% |
2023 measures
To take advantage of opportunities presented by the digital change and to master its challenges, it is essential that our employees continuously expand their skills. We want to inspire talented people to join Swisscom and develop them into the specialists and managerial staff of the future.
KPI | Number of training days / HC |
---|---|
Value in 2022 | 3,8 |
Target 2023 | 4,0 |
2023 measures
As an employer, we take various measures to help employees so they stay healthy and motivated for the long term. In order to reduce work stress and strengthen resilience we promote a healthy work-life balance among our employees, e.g. through flexible working hours and by supporting sporting and other balancing activities with a wide range of offerings. We also offer our employees regular stress management and resilience courses. We want to maintain or reduce the absentee rate compared to the previous year.
KPI | Value in 2022 |
---|---|
Absences in days/target days (weighted by FTE) * 100 | 3,4% |
KPI | Target 2023 |
---|---|
Absences in days/target days (weighted by FTE) * 100 | 3,0% |
Target days are based on standard working hours.
2023 measures
In order to keep up with the rapidly increasing data traffic, further expansion of the network is essential. Our goal is to be the first telecommunications provider in Switzerland to make innovations available to our customers. The area covered by the fibre-optic network (FTTH) is to be doubled by the end of 2025 compared with the beginning of 2020.
KPI | 50–55% coverage of homes and offices with ultra-fast broadband with 10 Gbps through expansion of the fibre-optic network (FTTH). |
---|---|
Value in 2020 | 32,1% |
Value in 2021 | 32,9% |
Value in 2022 | 33,2 |
Target 2023 | 37,1% |
Saskia Günther,
Head of Corporate Responsibility
In order to contribute to capping the global temperature rise to 1.5 °C, by 2025, we want to be climate-neutral across the entire value chain in our Swiss business and, together with our customers, save 1 million tonnes of CO2 annually. This corresponds to 2% of Switzerland’s CO2 emissions. The following measures will help us achieve these targets.
In our Swiss business, we will be completely climate-neutral across the entire value chain by 2025. Operational CO2 emissions will be reduced by over 90% compared to 1990. To achieve this, we are relying on 100% renewable energies, an emission-free vehicle fleet, heat pumps and, thanks to digitalisation, a climate-friendly way of working. We are systematically maximizing energy efficiency in our operations and supply chains by reducing CO2 emissions from our operations and supply chains to a total of 235,000 tonnes, which corresponds to a reduction path to well below 1.5 degrees. The remaining, unavoidable emissions from our value chain are offset.
KPI | Value in 2020 |
---|---|
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). | 14,420 |
Scope 2 CO2 emissions (electricity, district heating, offset). | 0 |
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). | 300,779 |
KPI | Value in 2021 |
---|---|
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). | 14,429 |
Scope 2 CO2 emissions (electricity, district heating, offset). | 0 |
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). | 275,962 |
KPI | Value in 2022 |
---|---|
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). | 12,305 |
Scope 2 CO2 emissions (electricity, district heating, offset). | 0 |
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). | 262,659 |
KPI | Target 2023 |
---|---|
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). | 10,800 |
Scope 2 CO2 emissions (electricity, district heating, offset). | 0 |
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). | 252,200 |
Achievement of energy efficiency target
Swisscom originally set itself the target of increasing energy efficiency by 35% between 1.1.2016 and the end of 2020. This target has been achieved. Swisscom has set itself a new target of increasing energy efficiency by a further 20% by the end of 2025.
2023 measures
We will enable a positive CO2 contribution of 1 million tonnes per year by 2025. This corresponds to around two percent of all greenhouse gas emissions in Switzerland. We will achieve this by empowering our customers to reduce their own carbon footprint through our products and services. These include, for example, digital solutions for location-independent working and IoT (Internet of Things)-supported services for the optimization and remote monitoring of traffic, building technology and devices.
KPI | CO2 savings in tonnes. |
---|---|
Value in 2020 | 895,092 |
Value in 2021 | 892,812 |
Value in 2022 | 1,590,772 |
Target 2023 | 1,800,000 |
2023 measures
Based on the commitments of our sustainability and supply chain strategy, we have further developed our circular economy activities. In this respect we are very well positioned with the take-back and second-life programmes (e.g. Swisscom Mobile Aid). There is potential for improvement with the circular economy compatibility of our own products and through greater transparency in network dismantling.
KPI | Number of devices collected |
---|---|
Value in 2022 | 207,000 |
Target 2023 | 230,000 |
2023 measures
Stefan Nünlist,
Head of Group Communications & Responsibility
Swisscom is a trusted partner for its external stakeholders. We work according to clear and strict ethical principles. We are committed to protecting working conditions and human rights in our supply chains, as well as to data security and data protection. The following measures will help us achieve these targets.
We are a member of the Joint Alliance for CSR (JAC). JAC is a consortium of 27 telecoms enterprises which checks the safeguarding of social responsibility in the production centres of the major multinational ICT suppliers. Most of these are located in China, Taiwan, India, Japan, South Korea and South America. We use audits to identify socially or environmentally unsatisfactory practices and take appropriate measures to address them.
KPI | Value 2020 |
---|---|
Number of employees at suppliers in the audited factories. | 128,590 |
KPI | Value 2021 |
---|---|
Number of employees at suppliers in the audited factories. | 128,733 |
KPI | Value 2022 |
---|---|
Number of employees at suppliers in the audited factories. | 133,118 |
KPI | Target 2023 |
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Number of employees at suppliers in the audited factories. | 140,000 |
2023 measures
As a trustworthy partner, Swisscom works hard to meet stakeholders’ high expectations in terms of our integrity. We work in line with values and ethical principles and train our employees in lawful and value-oriented conduct.
KPI | Value in 2022 |
---|---|
Proportion of employees trained in ethics | 0% |
KPI | Target 2023 |
---|---|
Proportion of employees trained in ethics | 100% |
2023 measures