Sustainability targets

As Switzerland’s leading ICT company, Swisscom aims to exploit the opportunities of the digital transformation for the prosperity of the country. We are committed to minimising potential risks and thus helping to shape the future. We develop the digital skills of people, protect the climate, advocate for fair and environmentally friendly supply chains and maintain a reliable, high-performance ICT infrastructure. Our sustainability strategy is based on the UN’s 17 sustainable development goals and we have set ourselves the following targets for 2030. The results of the previous Sustainability Strategy 2025 can be found in the Sustainability Report 2024.

“For us, taking responsibility means forging ahead.”

Christoph Aeschlimann,
CEO Swisscom

Our commitment for our communities

We take responsibility for society empowering everyone in the digital world and being an employer of choice where talents thrive.

Our goal is for everyone in Switzerland to be able at all times to communicate in both the public and private spheres and to exploit the opportunities provided by digitisation. We see it as our duty to train users in the competent and safe use of digital media. We want to promote digitisation in Switzerland and thus enable the digital penetration of everyday life. In particular, we support children and young people in dealing competently with new opportunities. But we are also keen for the working population and senior citizens to recognise the opportunities that the information society holds for them.

KPI Value 2022 Value 2023 Value 2024 Guideline value for 2030
Promotion of media competency 1,202,648 2,029,090 2,211,082 2,000,000
KPI Promotion of media competency
Value 2022 1,202,648
Value 2023 2,029,090
Value 2024 2,211,082
Guideline value for 2030 2,000,000

2025 measures

  • Supplement Web portal for topics related to competent media use (point of entry).
  • Course offering for professionals and companies (digital fitness at work).
  • Substantial expansion of online training content (synchronous/asynchronous) for diverse target groups.

We benefit from a diverse workforce, which creates an enormous competitive advantage for us: with their different views and approaches, experiences, ideas and skills, employees inspire and learn from each other. As a result, Swisscom gains greater creativity, innovation and success. We pay attention to the fair treatment of employees regardless of their gender, age, background, language or sexual orientation. We also ensure the inclusion of employees with physical and psychological impairments. In doing so, we design relevant processes in recruitment, appointment, development, talent management and leadership culture in such a way that they counteract even unconscious stereotyping and enable true equal opportunities.

KPI Value 2022 Value 2023 Value 2024 Guideline value for 2030
Proportion of women in management in headcount 14,2% 14,4% 15,1% 20,0%
Proportion of women at Swisscom (overall)   23,4% 23,1% 27,0%
% Management with origins from French-/ Italian-speaking parts of Switzerland       10%
Employees with health impairments in per cent (inclusion) 1,17% 1,14% 1,22% 1,0%
% employees < 40 42,9% 43,9% 43,8% 45,0%
KPI Proportion of women in management in headcount
Value 2022 14,2%
Value 2023 14,4%
Value 2024 15,1%
Guideline value for 2030 20,0%
KPI Proportion of women at Swisscom (overall)
Value 2022
Value 2023 23,4%
Value 2024 23,1%
Guideline value for 2030 27,0%
KPI % Management with origins from French-/ Italian-speaking parts of Switzerland
Value 2022
Value 2023
Value 2024
Guideline value for 2030 10%
KPI Employees with health impairments in per cent (inclusion)
Value 2022 1,17%
Value 2023 1,14%
Value 2024 1,22%
Guideline value for 2030 1,0%
KPI % employees < 40
Value 2022 42,9%
Value 2023 43,9%
Value 2024 43,8%
Guideline value for 2030 45,0%

Achieving inclusion target

Swisscom has set itself the goal of reserving at least 1% of all jobs for employees with physical or mental performance impairments.

More about inclusion(opens in new tab)

2025 measures

  • Promotion of diversity with additional, business unit-specific measures will also be continued.
  • The majority of job advertisements will be published with an employment level of 60–100%.

Employer attractiveness is a major priority for us in view of the increasing shortage of skilled workers. This is especially true for IT profiles. Under the motto ‘What you make of it is what makes us’, we pursue a strategy of attracting and retaining the best employees for Swisscom. Swisscom has set itself the goal of being one of the top three employers in the Swiss ICT industry by 2030.

KPI Value 2023 Value 2024 Target 2030
Pulse Survey, NPS 68 68 75
Unwanted turnover      6%
KPI Pulse Survey, NPS
Value 2023 68
Value 2024 68
Target 2030 75
KPI Unwanted turnover
Value 2023
Value 2024
Target 2030 6%

2025 measures

  • Future workplace project
  • Flexible working time models
  • There is a continued emphasis on agile forms of collaboration

To take advantage of opportunities presented by the digital change and to master its challenges, it is essential that our employees continuously expand their skills. We want to inspire talented people to join Swisscom and develop them into the specialists and managerial staff of the future.

KPI Target 2030
Leaders in leadership trainings 100%
Talent retention rate >95%
KPI Leaders in leadership trainings
Target 2030 100%
KPI Talent retention rate
Target 2030 >95%

2025 measures

  • Skills development via strategic workforce management
  • Ongoing development discussions with managers

In order to keep up with the rapidly increasing data traffic, further expansion of the network is essential. Our goal is to be the first telecommunications provider in Switzerland to make innovations available to our customers. The area covered by the fibre-optic network (FTTH) is to be increased to 57% buy the end of 2025 compared with the beginning of 2020.

KPI Value 2022 Value 2023 Value 2024 Target 2030
75–80% coverage of homes and offices with ultra-fast broadband with ≤ 10 Gbps through expansion of the fibre-optic network (FTTH). 33,2% 46,0% 51,6% 75,0-80,0%
5G+ coverage in % of population    73% 81% 86% 90,0%
KPI 75–80% coverage of homes and offices with ultra-fast broadband with ≤ 10 Gbps through expansion of the fibre-optic network (FTTH).
Value 2022 33,2%
Value 2023 46,0%
Value 2024 51,6%
Target 2030 75,0-80,0%
KPI 5G+ coverage in % of population  
Value 2022 73%
Value 2023 81%
Value 2024 86%
Target 2030 90,0%

Volunteering is an important part of the culture in Switzerland. With our Give2Grow programme, all employees are offered the opportunity to dedicate one day a year to a charitable or ecological project. Every year, over 2,500 volunteer days are to be completed by our employees.

KPI Target 2030
Number of employees engaging in volunteering activities 2500
KPI Target 2030
Number of employees engaging in volunteering activities 2500

2025 measures

  • Continuation and expansion of volunteering programmes

“By 2035 we will be Net-Zero according to SBTi”

Saskia Günther,
Head of Sustainability

Our commitment for the planet

We will achieve Net-Zero by 2035 and further support customers' climate ambitions while contributing to nature and society.

In our Swiss business, we want to reduce 90% of our direct and indirect CO2 emissions by 2035. To achieve this, we are relying on 100% renewable energies, an emission-free vehicle fleet, heat pumps and, thanks to digitalisation, a climate-friendly way of working. We are systematically maximizing energy efficiency in our operations and supply chains by reducing CO2 emissions from our operations and supply chains to a total of 319,000 tonnes, which corresponds to a reduction path to well below 1.5 degrees.

KPI Value 2022 Value 2023 Value 2024 Target 2025
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). 12,861 12,467 10,927 8,700
Scope 2 CO2 emissions (electricity, district heating, offset). 0 0 0 0
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). 312,569 306,980 320,866 266,000
KPI Value 2022
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). 12,861
Scope 2 CO2 emissions (electricity, district heating, offset). 0
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). 312,569
KPI Value 2023
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). 12,467
Scope 2 CO2 emissions (electricity, district heating, offset). 0
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). 306,980
KPI Value 2024
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). 10,927
Scope 2 CO2 emissions (electricity, district heating, offset). 0
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). 320,866
KPI Target 2025
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). 8,700
Scope 2 CO2 emissions (electricity, district heating, offset). 0
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). 266,000

As a Group, we have committed to achieving net zero greenhouse gas emissions across the entire value chain in accordance with SBTi by 2035, thereby making a significant contribution to a climate-friendly Switzerland. We are therefore committed to reducing our absolute Scope 1, 2 and 3 greenhouse gas emissions by 90% by 2035, starting from the base year of 2018.*

KPI Value 2023 Value 2024
Near-term target: - 80% Scope 1&2 by 2030 -35% -37%
Near-term target: -60% Scope 3 by 2030      -18% -20%
Near-term target: -60% Scope 1–3 by 2030                -18% -20%
Long-term target: -90% Scope 1–3 by 2035 -18% -20%
KPI Value 2023
Near-term target: - 80% Scope 1&2 by 2030 -35%
Near-term target: -60% Scope 3 by 2030     -18%
Near-term target: -60% Scope 1–3 by 2030               -18%
Long-term target: -90% Scope 1–3 by 2035 -18%
KPI Value 2024
Near-term target: - 80% Scope 1&2 by 2030 -37%
Near-term target: -60% Scope 3 by 2030     -20%
Near-term target: -60% Scope 1–3 by 2030               -20%
Long-term target: -90% Scope 1–3 by 2035 -20%

*The target boundary includes land related emissions and removals from bioenergy feedstocks.

Swisscom originally set itself the target of increasing energy efficiency by 35% between 1.1.2016 and the end of 2020. This target has been achieved. Swisscom has set itself a new target of increasing energy efficiency by a further 30% by the end of 2034 (3% on average per year).

KPI Value 2024 Target 2030
Reduction in electricity consumption +0,8% -30%
Electricity production from PV systems
3,7 GWh 10 GWh
KPI Value 2024
Reduction in electricity consumption +0,8%
Electricity production from PV systems
3,7 GWh
KPI Target 2030
Reduction in electricity consumption -30%
Electricity production from PV systems
10 GWh

2025 measures

  • Refurbishment of buildings and heating systems, replacement of fossil fuel-burning heating systems with heat pumps.
  • Electrification of the vehicle fleet.
  • Agreements with A suppliers.
  • Promotion of supplier participation in the Carbon Disclosure Project (CDP) and the setting of Net-Zero goals aligned with SBTi, dialogue with individual suppliers.
  • Switch in emissions measurement from corporate carbon footprint to product carbon footprint of our largest suppliers.

We will enable a positive CO2 contribution of 2 million tonnes per year by 2030. This corresponds to almost five percent of all greenhouse gas emissions in Switzerland. We will achieve this by empowering our customers to reduce their own carbon footprint through our products and services and by investing in climate-friendly start-ups. These include, for example, digital solutions for location-independent working and IoT (Internet of Things)-supported services for the optimization and remote monitoring of traffic, building technology and devices.

KPI Value 2022 Value 2023 Value 2024 Target 2030
CO2 savings in kilo tonnes. 1,518 1,158 1,213 2,000
KPI CO2 savings in kilo tonnes.
Value 2022 1,518
Value 2023 1,158
Value 2024 1,213
Target 2030 2,000

2025 measures

  • Reduction of traffic through the promotion of homeworking and virtual conferences.
  • Reduction of traffic through the promotion of remote maintenance and operations by using sensors (IoT solutions).
  • Reduction of CO2 emissions from buildings by optimising heating and power supplies by using sensors (IoT solutions).
  • Reduction of greenhouse gases through data-based tools for the decarbonisation of companies (greenhouse gas inventory, mobility data, Swiss Climate Challenge).
  • Investing in and supporting start-ups with greenhouse gas reduction solutions.

In the past, we have made a "tonne-for-tonne" climate contribution for all the CO2 emissions we have emitted (for every emitted tonne of CO2, we reduced one tonne of CO2 through verified carbon avoidance and mitigation projects). In the future, for every tonne of CO2 emitted, we are going to invest a fixed amount in CO2 removal technologies and companies beyond our own value chain in a "money-for-ton" approach. In this way, we continue to take responsibility for our direct, currently unavoidable residual emissions. This new approach allows us to prioritize long-term impact over quantitative reduction and to promote technologies that will enable all companies achieve their Net-Zero targets in the long term. These investments are to be understood complementary to our direct CO2 reduction measures.

Based on the commitments of our sustainability and supply chain strategy, we have further developed our circular economy activities. In this respect we are very well positioned with the take-back and second-life programmes (e.g. Swisscom Mobile Aid). There is potential for improvement with the circular economy compatibility of our own products and through greater transparency in network dismantling.

KPI Value 2023 Value 2024 Target 2030
Product carbon footprint (PCF) reduction of own products
  -3% -10%
Refurbishment rate (home network)
    70%
Take back rate (smartphones) 25% 34% 50%
KPI Product carbon footprint (PCF) reduction of own products
Value 2023
Value 2024 -3%
Target 2030 -10%
KPI Refurbishment rate (home network)
Value 2023
Value 2024
Target 2030 70%
KPI Take back rate (smartphones)
Value 2023 25%
Value 2024 34%
Target 2030 50%

2025 measures

  • Continue Swisscom Mobile Aid for residential customers and business customers
  • Buyback for residential customers and business customers, and extension of buyback to include tablets
  • Repair offers
    Learn more

We are committed to the preservation of nature. We analyse and publish our impact on the environment and ecosystems. We have set ourselves the goal of equipping our central office buildings with an improved biodiversity programme. In addition, we are doubling the number of annual people days available for nature projects as part of our "Give2Grow" programme to raise awareness and increase engagement among our employees.

KPI Target 2030
Central offices with improved biodiversity program 15%
KPI Central offices with improved biodiversity program
Target 2030 15%

“Committed to a digital future – closely connected to Switzerland.”

Myriam Käser,
Head of Group Communications & Responsibility

Our commitment as a responsible leader

We are a trusted corporate citizen who maintains the highest standard in governance, security and ethics.

We are a member of the Joint Alliance for CSR (JAC). JAC is a consortium of 29 telecoms enterprises which checks the safeguarding of social responsibility in the production centres of the major multinational ICT suppliers. Most of these are located in China, Taiwan, India, Japan, South Korea and South America. We use audits to identify socially or environmentally unsatisfactory practices and take appropriate measures to address them.

KPI Value 2022 Value 2023 Value 2024 Target 2030
Number of employees at suppliers in the audited factories. 133,118 194,000 234,396 175,000
Sustain EcoVadis rating   81/100 86/100 90/100
KPI Value 2022
Number of employees at suppliers in the audited factories. 133,118
Sustain EcoVadis rating
KPI Value 2023
Number of employees at suppliers in the audited factories. 194,000
Sustain EcoVadis rating 81/100
KPI Value 2024
Number of employees at suppliers in the audited factories. 234,396
Sustain EcoVadis rating 86/100
KPI Target 2030
Number of employees at suppliers in the audited factories. 175,000
Sustain EcoVadis rating 90/100

2025 measures

  • JAC Audit Campaign (onsite audits, mobile surveys); focus on critical commodity groups and based on SCRM (Supply Chain Risk Management) concept.

As a trustworthy partner, Swisscom works hard to meet stakeholders’ high expectations in terms of our integrity. We work in line with values and ethical principles and train our employees in lawful and value-oriented conduct.

KPI Value 2023 Value 2024 Target 2030
Proportion of employees trained in ethics 0% 91% >95%
Proportion of high-risk AI cases to be assessed in data ethics board and decided by management     100%
KPI Value 2023
Proportion of employees trained in ethics 0%
Proportion of high-risk AI cases to be assessed in data ethics board and decided by management
KPI Value 2024
Proportion of employees trained in ethics 91%
Proportion of high-risk AI cases to be assessed in data ethics board and decided by management
KPI Target 2030
Proportion of employees trained in ethics >95%
Proportion of high-risk AI cases to be assessed in data ethics board and decided by management 100%

2025 measures

  • Raising employee awareness of business ethics
  • Internal training cascade, starting from the GEB committee via management to employees  
  • Implementing AI governance

For the 2025 reporting year, we will report in accordance with the European Corporate Sustainability Reporting Directive (CSRD) and have it audited externally (limited assurance). To this end, we are integrating all subsidiaries for the first time and making our contribution to international comparability and transparency.

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