As Switzerland’s leading ICT company, Swisscom aims to exploit the opportunities of the digital transformation for the prosperity of the country. We are committed to minimising potential risks and thus helping to shape the future. We develop the digital skills of people, protect the climate, advocate for fair and environmentally friendly supply chains and maintain a reliable, high-performance ICT infrastructure. Our sustainability strategy is based on the UN’s 17 sustainable development goals and we have set ourselves the following targets for 2030. The results of the previous Sustainability Strategy 2025 can be found in the Sustainability Report 2024.
Christoph Aeschlimann,
CEO Swisscom
We take responsibility for society empowering everyone in the digital world and being an employer of choice where talents thrive.
Our goal is for everyone in Switzerland to be able at all times to communicate in both the public and private spheres and to exploit the opportunities provided by digitisation. We see it as our duty to train users in the competent and safe use of digital media. We want to promote digitisation in Switzerland and thus enable the digital penetration of everyday life. In particular, we support children and young people in dealing competently with new opportunities. But we are also keen for the working population and senior citizens to recognise the opportunities that the information society holds for them.
KPI | Promotion of media competency |
---|---|
Value 2022 | 1,202,648 |
Value 2023 | 2,029,090 |
Value 2024 | 2,211,082 |
Guideline value for 2030 | 2,000,000 |
2025 measures
We benefit from a diverse workforce, which creates an enormous competitive advantage for us: with their different views and approaches, experiences, ideas and skills, employees inspire and learn from each other. As a result, Swisscom gains greater creativity, innovation and success. We pay attention to the fair treatment of employees regardless of their gender, age, background, language or sexual orientation. We also ensure the inclusion of employees with physical and psychological impairments. In doing so, we design relevant processes in recruitment, appointment, development, talent management and leadership culture in such a way that they counteract even unconscious stereotyping and enable true equal opportunities.
KPI | Proportion of women in management in headcount |
---|---|
Value 2022 | 14,2% |
Value 2023 | 14,4% |
Value 2024 | 15,1% |
Guideline value for 2030 | 20,0% |
KPI | Proportion of women at Swisscom (overall) |
---|---|
Value 2022 | |
Value 2023 | 23,4% |
Value 2024 | 23,1% |
Guideline value for 2030 | 27,0% |
KPI | % Management with origins from French-/ Italian-speaking parts of Switzerland |
---|---|
Value 2022 | |
Value 2023 | |
Value 2024 | |
Guideline value for 2030 | 10% |
KPI | Employees with health impairments in per cent (inclusion) |
---|---|
Value 2022 | 1,17% |
Value 2023 | 1,14% |
Value 2024 | 1,22% |
Guideline value for 2030 | 1,0% |
KPI | % employees < 40 |
---|---|
Value 2022 | 42,9% |
Value 2023 | 43,9% |
Value 2024 | 43,8% |
Guideline value for 2030 | 45,0% |
Achieving inclusion target
Swisscom has set itself the goal of reserving at least 1% of all jobs for employees with physical or mental performance impairments.
2025 measures
Employer attractiveness is a major priority for us in view of the increasing shortage of skilled workers. This is especially true for IT profiles. Under the motto ‘What you make of it is what makes us’, we pursue a strategy of attracting and retaining the best employees for Swisscom. Swisscom has set itself the goal of being one of the top three employers in the Swiss ICT industry by 2030.
KPI | Pulse Survey, NPS |
---|---|
Value 2023 | 68 |
Value 2024 | 68 |
Target 2030 | 75 |
KPI | Unwanted turnover |
---|---|
Value 2023 | |
Value 2024 | |
Target 2030 | 6% |
2025 measures
To take advantage of opportunities presented by the digital change and to master its challenges, it is essential that our employees continuously expand their skills. We want to inspire talented people to join Swisscom and develop them into the specialists and managerial staff of the future.
KPI | Leaders in leadership trainings |
---|---|
Target 2030 | 100% |
KPI | Talent retention rate |
---|---|
Target 2030 | >95% |
2025 measures
In order to keep up with the rapidly increasing data traffic, further expansion of the network is essential. Our goal is to be the first telecommunications provider in Switzerland to make innovations available to our customers. The area covered by the fibre-optic network (FTTH) is to be increased to 57% buy the end of 2025 compared with the beginning of 2020.
KPI | 75–80% coverage of homes and offices with ultra-fast broadband with ≤ 10 Gbps through expansion of the fibre-optic network (FTTH). |
---|---|
Value 2022 | 33,2% |
Value 2023 | 46,0% |
Value 2024 | 51,6% |
Target 2030 | 75,0-80,0% |
KPI | 5G+ coverage in % of population |
---|---|
Value 2022 | 73% |
Value 2023 | 81% |
Value 2024 | 86% |
Target 2030 | 90,0% |
Volunteering is an important part of the culture in Switzerland. With our Give2Grow programme, all employees are offered the opportunity to dedicate one day a year to a charitable or ecological project. Every year, over 2,500 volunteer days are to be completed by our employees.
KPI | Target 2030 |
---|---|
Number of employees engaging in volunteering activities | 2500 |
2025 measures
Saskia Günther,
Head of Sustainability
We will achieve Net-Zero by 2035 and further support customers' climate ambitions while contributing to nature and society.
In our Swiss business, we want to reduce 90% of our direct and indirect CO2 emissions by 2035. To achieve this, we are relying on 100% renewable energies, an emission-free vehicle fleet, heat pumps and, thanks to digitalisation, a climate-friendly way of working. We are systematically maximizing energy efficiency in our operations and supply chains by reducing CO2 emissions from our operations and supply chains to a total of 319,000 tonnes, which corresponds to a reduction path to well below 1.5 degrees.
KPI | Value 2022 |
---|---|
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). | 12,861 |
Scope 2 CO2 emissions (electricity, district heating, offset). | 0 |
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). | 312,569 |
KPI | Value 2023 |
---|---|
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). | 12,467 |
Scope 2 CO2 emissions (electricity, district heating, offset). | 0 |
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). | 306,980 |
KPI | Value 2024 |
---|---|
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). | 10,927 |
Scope 2 CO2 emissions (electricity, district heating, offset). | 0 |
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). | 320,866 |
KPI | Target 2025 |
---|---|
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). | 8,700 |
Scope 2 CO2 emissions (electricity, district heating, offset). | 0 |
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). | 266,000 |
As a Group, we have committed to achieving net zero greenhouse gas emissions across the entire value chain in accordance with SBTi by 2035, thereby making a significant contribution to a climate-friendly Switzerland. We are therefore committed to reducing our absolute Scope 1, 2 and 3 greenhouse gas emissions by 90% by 2035, starting from the base year of 2018.*
KPI | Value 2023 |
---|---|
Near-term target: - 80% Scope 1&2 by 2030 | -35% |
Near-term target: -60% Scope 3 by 2030 | -18% |
Near-term target: -60% Scope 1–3 by 2030 | -18% |
Long-term target: -90% Scope 1–3 by 2035 | -18% |
KPI | Value 2024 |
---|---|
Near-term target: - 80% Scope 1&2 by 2030 | -37% |
Near-term target: -60% Scope 3 by 2030 | -20% |
Near-term target: -60% Scope 1–3 by 2030 | -20% |
Long-term target: -90% Scope 1–3 by 2035 | -20% |
*The target boundary includes land related emissions and removals from bioenergy feedstocks.
Swisscom originally set itself the target of increasing energy efficiency by 35% between 1.1.2016 and the end of 2020. This target has been achieved. Swisscom has set itself a new target of increasing energy efficiency by a further 30% by the end of 2034 (3% on average per year).
KPI | Value 2024 |
---|---|
Reduction in electricity consumption | +0,8% |
Electricity production from PV systems |
3,7 GWh |
KPI | Target 2030 |
---|---|
Reduction in electricity consumption | -30% |
Electricity production from PV systems |
10 GWh |
2025 measures
We will enable a positive CO2 contribution of 2 million tonnes per year by 2030. This corresponds to almost five percent of all greenhouse gas emissions in Switzerland. We will achieve this by empowering our customers to reduce their own carbon footprint through our products and services and by investing in climate-friendly start-ups. These include, for example, digital solutions for location-independent working and IoT (Internet of Things)-supported services for the optimization and remote monitoring of traffic, building technology and devices.
KPI | CO2 savings in kilo tonnes. |
---|---|
Value 2022 | 1,518 |
Value 2023 | 1,158 |
Value 2024 | 1,213 |
Target 2030 | 2,000 |
2025 measures
In the past, we have made a "tonne-for-tonne" climate contribution for all the CO2 emissions we have emitted (for every emitted tonne of CO2, we reduced one tonne of CO2 through verified carbon avoidance and mitigation projects). In the future, for every tonne of CO2 emitted, we are going to invest a fixed amount in CO2 removal technologies and companies beyond our own value chain in a "money-for-ton" approach. In this way, we continue to take responsibility for our direct, currently unavoidable residual emissions. This new approach allows us to prioritize long-term impact over quantitative reduction and to promote technologies that will enable all companies achieve their Net-Zero targets in the long term. These investments are to be understood complementary to our direct CO2 reduction measures.
Based on the commitments of our sustainability and supply chain strategy, we have further developed our circular economy activities. In this respect we are very well positioned with the take-back and second-life programmes (e.g. Swisscom Mobile Aid). There is potential for improvement with the circular economy compatibility of our own products and through greater transparency in network dismantling.
KPI | Product carbon footprint (PCF) reduction of own products |
---|---|
Value 2023 | |
Value 2024 | -3% |
Target 2030 | -10% |
KPI | Refurbishment rate (home network) |
---|---|
Value 2023 | |
Value 2024 | |
Target 2030 | 70% |
KPI | Take back rate (smartphones) |
---|---|
Value 2023 | 25% |
Value 2024 | 34% |
Target 2030 | 50% |
2025 measures
We are committed to the preservation of nature. We analyse and publish our impact on the environment and ecosystems. We have set ourselves the goal of equipping our central office buildings with an improved biodiversity programme. In addition, we are doubling the number of annual people days available for nature projects as part of our "Give2Grow" programme to raise awareness and increase engagement among our employees.
KPI | Central offices with improved biodiversity program |
---|---|
Target 2030 | 15% |
Myriam Käser,
Head of Group Communications & Responsibility
We are a trusted corporate citizen who maintains the highest standard in governance, security and ethics.
We are a member of the Joint Alliance for CSR (JAC). JAC is a consortium of 29 telecoms enterprises which checks the safeguarding of social responsibility in the production centres of the major multinational ICT suppliers. Most of these are located in China, Taiwan, India, Japan, South Korea and South America. We use audits to identify socially or environmentally unsatisfactory practices and take appropriate measures to address them.
KPI | Value 2022 |
---|---|
Number of employees at suppliers in the audited factories. | 133,118 |
Sustain EcoVadis rating |
KPI | Value 2023 |
---|---|
Number of employees at suppliers in the audited factories. | 194,000 |
Sustain EcoVadis rating | 81/100 |
KPI | Value 2024 |
---|---|
Number of employees at suppliers in the audited factories. | 234,396 |
Sustain EcoVadis rating | 86/100 |
KPI | Target 2030 |
---|---|
Number of employees at suppliers in the audited factories. | 175,000 |
Sustain EcoVadis rating | 90/100 |
2025 measures
As a trustworthy partner, Swisscom works hard to meet stakeholders’ high expectations in terms of our integrity. We work in line with values and ethical principles and train our employees in lawful and value-oriented conduct.
KPI | Value 2023 |
---|---|
Proportion of employees trained in ethics | 0% |
Proportion of high-risk AI cases to be assessed in data ethics board and decided by management |
KPI | Value 2024 |
---|---|
Proportion of employees trained in ethics | 91% |
Proportion of high-risk AI cases to be assessed in data ethics board and decided by management |
KPI | Target 2030 |
---|---|
Proportion of employees trained in ethics | >95% |
Proportion of high-risk AI cases to be assessed in data ethics board and decided by management | 100% |
2025 measures
For the 2025 reporting year, we will report in accordance with the European Corporate Sustainability Reporting Directive (CSRD) and have it audited externally (limited assurance). To this end, we are integrating all subsidiaries for the first time and making our contribution to international comparability and transparency.