Fair and efficient partnership

Our partners supply us with goods and services worth over CHF 3.4 billion annually. We attach importance to fair and efficient partnerships with suppliers, who share our social and ecological goals and values. We work together to protect the environment and improve working conditions.

Code of Conduct for Procurement

Principles of healthy competition

Our code of conduct for procurement sets out binding rules for us and our conduct as one of Switzerland's largest purchasers. However, also for our suppliers, of whom we demand high standards of economic efficiency, innovation and also in respect of social and ecological issues.

Swisscom Code of Conduct for Procurement(opens in new tab)
CSR Contract Appendix for Suppliers(opens in new tab)

Carbon Disclosure Project

Environmental data on key suppliers

Our partnership with the non-profit Carbon Disclosure Project provides us with access to the emission data of our key suppliers worldwide. The CDP uses standardised methods to gather data on CO2 emissions, environmental risks and reduction goals and strategies. The CDP database is now the largest of its kind worldwide. We use the data collected in conjunction with the CDP as the basis for achieving our climate protection goals.

Reuse, Repair & Recycling

In 2024, we repaired about 29,000 faulty smartphones in our Swisscom Shops. Our customers have donated more than 98,000 mobile phones as part of our Mobile Aid scheme for SOS Children's Villages. Our Mobile Bonus project also offers customers the option of selling used devices at market prices. These second-life programmes extend device life, relieve pressure on the supply chain and make an important contribution to the recycling economy.

Sustainability over ICT

The world's leading ICT providers advocate long-term transformation through the deployment of new technologies as part of GeSI, the Global e-Sustainability Initiative. Our work in the initiative focuses on a fair and sustainable supply chain, which is particularly dependent on globally based cooperation.

Additional information about GeSI

Joint Alliance for CSR

Working together for more sustainability

As part of the Joint Alliance for CSR (JAC) network, we have conducted 1,109 audits of suppliers in 55 countries since 2010 in conjunction with 28 other telecom providers. These have covered 2.1 million employees. Elimination of any vulnerabilities identified is reviewed on a regular basis to ensure compliance with environmental and social standards we expect.

Go to 2024 Audit Results

Documents and links

ESG Supplier Code of Conduct

Requirementsfor PDF invoices

General Terms and Conditions of Purchase

Privacy Statement for the Business Partner Environment

Supplier risk management

FAQ Ariba suppliers

Team and contact

For inquiries concerning sustainable procurement at Swisscom, please contact Oliver Oberli. For inquiries concerning fair procurement and human rights, please contact Nicola Grande.

Send e-mail

Go to CR-Team

Report complaint