Information on electronic ordering and billing at Swisscom
The use of the SAP Ariba network will also generate added value for suppliers. Swisscom sees the following advantages:
Swisscom’s suppliers have two options for using the Ariba network:
A Standard or an Enterprise account may be used to exchange documentation and information with Swisscom. When you register as a supplier, you automatically receive a Standard account free of charge. If you would like an Enterprise account, you have the option of upgrading to a chargeable Enterprise account via the Ariba network. The choice of whether to use a Standard or Enterprise account for exchanging documents is up to the supplier.
The use of the Standard account is free of charge for suppliers, regardless of the transaction volume and how many documents are exchanged via the Ariba network.
For suppliers, access to orders and invoices is always provided via a link that they receive by email.
The Enterprise account offers added features. Enterprise accounts are available in premium, bronze, silver, gold or platinum. Fees may vary depending on the volume of transactions and the number of documents sent.
As a supplier, you may be able to use the Enterprise account free of charge. You can find the current regulations in the link below.
You can find specific information about the subscription levels and thresholds at: https://www.ariba.com/de-de/ariba-network/ariba-network-for-suppliers/accounts-and-pricing(opens in new tab)
Scroll down on this page and download the rates or the overview of subscriptions for your region.
The Ariba portal can be used with the following certified internet browsers:
To initiate business relations with Swisscom, you must be registered and qualified as a creditor and/or supplier. Responsible Purchasing Managers will invite you to do so via e-mail.
Shipping costs must be listed in the invoice header, as they are subject to VAT in Switzerland and this must be taken into account.
Invoice numbers may not contain any spaces or special characters, max. length 16 characters, alphanumeric characters are allowed, but only capital letters.
Basically, centimes should be invoiced exactly and not rounded. Details on how to enter can be found in the instructions for entering invoices.
Service entry sheets do not need to be created directly.Invoicing for a service order automatically creates a service entry sheet.
The procedure is described in the instructions on invoicing for service orders.The most important thing is to record the quantity and unit.
To manage the homepage, proceed as follows:
How to check your customers’ transaction rules
This will let you know whether a customer needs a confirmation of order prior to issuing an invoice for an order or whether the customer allows invoices to be backdated.
If you are familiar with a customer’s transaction rules, this can reduce the number of invoicing errors and rejected invoices.
Manage users (and user roles)
Allocate user roles and authorisations to staff in line with their role within the company:
Inform the individual users and teams in your company of the Ariba account they are allocated to, so that they are well prepared for questions and collaboration with buyers.
The administrator is the primary point of contact for users in the event of questions or problems. They are responsible for the set-up/configuration and management of the accounts. This means that they create users and assigns roles/authorisations to users of an account. Each role has a unique name and set of associated authorisations. Example: the administrator creates a role with which the staff member can process the orders received and issue invoices. Depending on the tasks to be performed, users may have several roles.
How to add a user as an administrator:
Add a user
How to update your user information:
Please note: by default, your customers can view the account administrator’s name, telephone number and email address. If this information should not be made available to customers, check the box under “Hide my personal contact information” in the “Default settings for contact information” section.
In the “Notifications” tab, you can control which system notifications you would like to receive and define the email addresses to which they are sent.
You can set default settings for notifications to indicate which events you would like to be informed about. You can display and manage notification settings depending on your user account authorisations. Contact the account administrator if you need help in creating default settings for notifications.
To configure notifications, proceed as follows:
Please note: to send at least one type of notification to more than three email addresses, create a distribution list in your email system and enter the name of the list in the appropriate field on the “Notifications” page.
The following documents can be exchanged electronically between Swisscom and suppliers via the Ariba network:
This is not possible. The content of the Ariba network is displayed in the same language as your internet browser.
A link can be made when a new account is created. For links at a later point in time, please contact SAP Ariba support.
A link can be made when a new account is created.
For links at a later point in time, please contact SAP Ariba support.