cIAM Business Service secures customer data

Protect customer data with the cIAM Business Service

Protect customer data and securely control access – with seamless user processes and a service that brings a tangible reduction in stress to your operations.

Customer data is a key foundation for the digitalisation of your business processes. At the same time, demands are increasing: new threats, growing regulatory requirements and higher expectations for secure, smooth user processes.

The cIAM Business Service lets you protect customer data and manage digital access centrally and securely. It combines strong authentication, high availability and clear governance with user-friendly processes – from registration to ongoing access. Modern authentication methods such as MFA, passwordless procedures, FIDO2 and passkeys ensure an improved blend of security and user-friendliness.

In addition to classic user accounts, you can also securely integrate non-human identities such as APIs, services and AI agents. Intuitive self-service features, central orchestration of registration, login and access processes, and support for single sign-on and identity federation improve the user experience while creating the foundation for scalable services. This reduces friction in the login process and increases user satisfaction.

Monitoring, security dashboards and integration with existing security systems also increase transparency and give you early warning of identity-related risks. High availability, centralised control and robust operation reduce the risk of outages, ease the pressure on your IT team and help prevent interruption to user processes. This creates the foundation for stable services, reduced operational costs and trustworthy customer interactions.

When is it the right solution?

Professional service: you will experience a noticeable reduction in complexity and operating expenses so you can focus on your core business. This helps you avoid the typical challenges of an in-house operation and ensures long-term stable processes.

Intelligent access control: your customers get effective protection from misuse with no impairment to the user experience. This creates trust and prevents security incidents from the login process onward. 

Open service architecture: retain your flexibility and independence, even in the face of growing demands and system landscapes, so you can avoid vendor lock-in and implement new services more quickly and easily. 

Your benefits

  • Secure access: better protection for customer data and digital services.
  • Smooth user processes: less friction, greater satisfaction.
  • Less pressure on IT operations: reduced effort for operation and further development.

Use cases: cIAM in practice

Swisscom’s cIAM gives you a reliable service based on proven technologies and best practices. Identity and access management integrates seamlessly into existing environments and ensures compliance with your security requirements.

Digital onboarding

Future-proof registration and login processes
The cIAM Business Service supports modern onboarding and login procedures that can be adapted to new regulatory and technological requirements. This includes preparing for new identity models such as E-ID and SSI.

Passkeys and strong authentication

Secure, user-friendly Access

The cIAM Business Service supports modern authentication procedures such as MFA, passwordless procedures and FIDO2/passkeys. In combination with risk-based, adaptive authentication, single sign-on and identity federation, this allows you to design more secure access that better combines high security requirements and a compelling user experience. 

Secure customer portal

Trustworthy access to digital services

The cIAM Business Service enables secure, consistent, user-friendly access to digital applications – from registration to ongoing use. Central orchestration of authentication, authorisation and user processes brings together security requirements, compliance provisions and user expectations.

Greater transparency in identifying risks

Boost monitoring, reporting and audit capabilities

Security dashboards, reporting for audits and connection to SIEM, ITSM and security monitoring systems give you greater visibility of identity-related risks and improve traceability in your operations.

Ease the pressure on your IT team

Reduced operating costs and high quality

Swisscom takes care of key tasks relating to the operation, maintenance and ongoing development of the identity solution. This significantly reduces the workload for internal teams, while providing reliable support for availability, scalability and security.

Why Swisscom?

Proven security expertise

More than just cIAM. Many years’ experience and a large selection of additional security modules

Trust made in Switzerland

Proximity, language & reliability. Switzerland-wide presence and personal access in your language

Proven implementation expertise

Stable solutions, faster. Fewer project risks, faster go‑live and operations

What our customers say

«The new CIAM solution has made e-banking even more secure.»

Heinz Bader, Head of IT Services and Member of the Board of Directors, Baloise Bank AG, Baloise Bank AG

«We benefit from excellent security engineers and considerable flexibility.»

Jan Mathieu, Senior IT-Architect, Valiant Bank AG

Learn more about security

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