Customer satisfaction measures
The satisfaction, the needs and wishes, as well as the opinion of our customers, is close to our heart and has been for many years.
For this reason, we have been conducting a survey every autumn for more than 20 years now, which shows us how satisfied you as a customer are with our services and our products.
Because, as Johann Wolfgang von Goethe said: "those who are not curious learn nothing."
Thanks to this important and honest feedback over the past years, we have succeeded in steadily increasing customer satisfaction and reducing customer-specific concerns, the so-called pain points.
We are proud that you are happy to recommend us as your wholesale partner.
And to keep it that way, we want to continue optimising our products and services this year. Based on your feedback, we are placing the main focus of our further development on the following topics:
- Improvement of the customer experience in the wholesale customer portal with various optimisation measures
- Improvement of the ability to provide information and transparency in the implementation of lines ordered through the portal
- Further improvement of communication - We want to become more understandable and customer-specific in case of major incidents and announcements
- Digitisation of contracts and agreements
We would like to thank you once again for your participation. Your ratings and especially your comments give us the chance to improve and continue the positive trend.