Priorité

Our exclusive premium programme – for the added extras.

Discover our Priorité programme – an exclusive offer for our most loyal customers. Enjoy first-class service, emergency assistance and other benefits.

To the participation requirements

The benefits for you

  • Exclusive Priorité hotline 
  • Priority at Swisscom Shops 
  • Personal support when moving house Call the Priorité hotline in good time and your dedicated contact person will organise the commissioning of telephone, Internet and TV at your new address from start to finish.
  • Free Loan Device If your phone is damaged, call the Priority Hotline and we'll send you a free loan device within Switzerland until your previous phone is repaired.
  • Worldwide mobile replacement If your phone is damaged or lost, call the Priority Hotline, and we will send your newly ordered smartphone to your destination. Shipping is free of charge. We will reimburse you for any costs incurred in connection with collection of the device (e.g. luxury tax or customs duties).
  • Free replacement SIM If you lose your mobile or if it is stolen, simply call the Priorité hotline to block your SIM and we will arrange a free replacement immediately.
  • Appointing an authorised proxy
  • Annual loyalty reward Together with Swisscom Benefits, we offer you a loyalty gift from the most exclusive gift category every year.
  • Exclusive iPhone pre-orders Following the launch of a new iPhone, you can place a pre-order via the Priorité hotline. You can take advantage of shorter delivery times. 
  • Special newsletter 

How to contact us

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Digital support

Write to us by chat or contact form.

Launch chat(opens in new tab)

Complete form

Exclusive hotline

Call us (Mon–Fri, 8 am–6:30 pm).

0800 88 11 12

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Swisscom Shop

Visit us at a Shop.

Display map

Arrange appointment(opens in new tab)

FAQs

How can I get accepted onto the Priorité programme?

Swisscom customers must meet the following conditions in order to be accepted onto the Priorité programme.

Priorité eligibility conditions

Can a third party also call the Priorité hotline?

Priorité customers can appoint a third party of their choice as an authorised proxy. This person is then authorised to contact the Priorité hotline about information, activations and changes to the Priorité customer’s contracts.

Complete authorisation form

How do I opt out of Priorité?

Please contact the Priorité hotline on 0800 88 11 12 to opt out.

It’s worth being with Swisscom

The best service

As the connect test winner, we’re always there for you online or in a Swisscom Shop.

Climate contribution included

As the world’s most sustainable telecommunications service provider, we are doing our bit for the environment.

Swisscom Benefits

Regular gifts, attractive discounts and loyalty offers just for you.