Cancel or pause a mobile, Internet, TV and fixed network subscription
Cancelling or pausing a Swisscom subscription: everything you need to know about notice periods, contractual terms and adjusting a subscription.
Cancel subscription
Contact us. We will ensure that you do not incur unexpected charges or delays.
Please note: You can suspend your mobile subscription for up to 12 months. Find out more
Suspend mobile subscription
Suspend your mobile subscription for between 2 and 12 months. While your subscription is on hold, you will not pay any subscription charges. You can end the suspension at any time in My Swisscom.
You cannot suspend fixed network, TV and Internet subscriptions.
Requirements
- For Residential Customers only
- No active mobile phone instalment plan. Cancel the device instalment plan in My Swisscom first
- Subscription may only be suspended once during the minimum contract period
Cost and duration
- One-off charge of CHF 25.–
- No subscription charges during the suspension period.
- The minimum contract period is extended by the corresponding number of months.
FAQs
What is the notice period for a Swisscom subscription?
Most Swisscom subscriptions are subject to a 60-day period of notice. We must therefore receive your notice no later than 60 days before the desired contract end date.
Can I cancel my Swisscom subscription before the end of the contract?
If you cancel your Swisscom subscription outside of the notice period or within the 12-month minimum contract term, we will bill you for the remaining monthly charges. Kontaktieren Sie uns, damit für Sie keine zusätzlichen Kosten anfallen.
What is the minimum contract term of my subscription?
Most Swisscom contracts have a minimum term of 12 months. For some subscriptions that include a discounted device (such as a smartphone), the term may even be 24 months.
Can I pause my Swisscom subscription?
You can pause a mobile subscription – for example, if you will be out of the country for an extended period.
How do I cancel my Netflix subscription with Swisscom?
If your Netflix subscription is managed through Swisscom, you can cancel it directly in My Swisscom.
I want to change provider and keep my number. What do I do?
You can take your existing phone number to a new provider (number porting). Contact us before taking out a subscription with a new provider. We will take care of your cancellation and ensure that you don’t incur unexpected charges, expenses or delays.
How do I cancel someone’s subscription in the event of their death?
We make it as quick and easy as possible for your to either cancel or transfer the existing contract.
What happens to my contract if I move abroad?
If you move abroad, you can cancel your contract prematurely using the form. In this case, please send us the cancellation confirmation from your municipality. Please note that fees may apply depending on the minimum contract term and the promotions selected.
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