Cancel or pause a mobile, Internet, TV and fixed network subscription
It’s a shame you want to leave us. Here are the next steps to take, depending on your situation. Cancel your subscription or put your mobile subscription on hold for a while.
Cancel internet service
Would you like to cancel your internet subscription? Please get in touch so that we can review your request together and ensure a smooth transition without any unexpected costs or interruptions.
Cancel your landline and TV subscription
The easiest way to cancel your landline or TV subscription is by telephone. That way, we can check your request straight away and finalise it properly.
We will call you
Cancel or suspend your mobile service
Would you like to cancel your mobile contract? Please get in touch so that we can review your request together and ensure a smooth transition without any unexpected costs or interruptions.
Instead of cancelling your swisscom mobile subscription straight away, you can also put it on hold. You decide for how long you won’t need it. You can end the hold at any time via My Swisscom.
You cannot suspend fixed network, TV and Internet subscriptions.
Requirements
- You have a mobile subscription.
- The suspension lasts between 2 and 12 months.
- You won’t pay any monthly fee whilst the suspension is in place.
- You do not have an active mobile phone instalment plan. You must first cancel this in My Swisscom.
- You may only pause your service once during the minimum contract term.
Costs and duration
- One-off charge of CHF 25.–
- No subscription charges during the suspension period.
- The minimum contract period is extended by the corresponding number of months.
End the break earlier
You can end the pause in My Swisscom(opens in new tab) at any time. Your subscription will then resume as normal.
FAQs
What is the notice period for a Swisscom subscription?
Most Swisscom subscriptions are subject to a 60-day period of notice. We must therefore receive your notice no later than 60 days before the desired contract end date.
Can I cancel my Swisscom subscription before the end of the contract?
If you cancel your Swisscom subscription outside of the notice period or within the 12-month minimum contract term, we will bill you for the remaining monthly charges. Kontaktieren Sie uns, damit für Sie keine zusätzlichen Kosten anfallen.
What is the minimum contract term of my subscription?
Most Swisscom contracts have a minimum term of 12 months. For some subscriptions that include a discounted device (such as a smartphone), the term may even be 24 months.
Can I pause my Swisscom subscription?
You can pause a mobile subscription – for example, if you will be out of the country for an extended period.
How do I cancel my Netflix subscription with Swisscom?
If your Netflix subscription is managed through Swisscom, you can cancel it directly in My Swisscom.
I want to change provider and keep my number. What do I do?
You can take your existing phone number to a new provider (number porting). Contact us before taking out a subscription with a new provider. We will take care of your cancellation and ensure that you don’t incur unexpected charges, expenses or delays.
How do I cancel someone’s subscription in the event of their death?
We make it as quick and easy as possible for your to either cancel or transfer the existing contract.
What happens to my contract if I move abroad?
If you move abroad, you can cancel your contract prematurely using the form. In this case, please send us the cancellation confirmation from your municipality. Please note that fees may apply depending on the minimum contract term and the promotions selected.
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