Death: cancel or take over subscription

We regret that a person close to you has died. Notify us of the death and we will cancel the contract immediately at no extra cost. Or you can take over the deceased person's subscription.

Cancel subscription
Take over subscription
Costs & periods
FAQs

Cancel subscription

You can report the death in writing or by telephone and cancel current subscriptions. You will need the following information:

Name and date of birth
Address of all the connections/contracts
If known: Contract number or bill
Death certificate

Cancel by telephone

Arrange a callback

Cancel in writing

Go to form

Take over subscription

This allows you to take over a deceased person's Swisscom subscription instead of canceling it:

Mobile subscription

For legal reasons, we need to see identification in person to transfer a mobile contract.

To do this, you need:

Name and date of birth
Valid travel document such as ID, passport or residence permit
Address of all the connections/contracts
Contract number or bill if at all possible
Death certificate

Arrange appointment at a Shop(opens in new tab)

Fixed network subscription

To transfer a fixed network subscription, call us or visit a Swisscom Shop.

To do this, you need:

Name and date of birth
Valid travel document such as ID, passport or residence permit
Address of all the connections/contracts
Contract number or bill if at all possible
Death certificate

Arrange a callback

Arrange appointment at a Shop(opens in new tab)

Internet or TV subscription

To transfer a TV or Internet connection, call us or visit a Swisscom Shop.

To do this, you need:

Name and date of birth
Valid travel document such as ID, passport or residence permit
Address of all the connections/contracts
Contract number or bill if at all possible
Death certificate

Arrange a callback

Arrange appointment at a Shop(opens in new tab)

Prepaid number

There is no need to cancel prepaid accounts because there is no contract with Swisscom.

To transfer a prepaid number we require on-site identification for legal reasons.

Note: The remaining credit will be transferred automatically. Please be aware that if you fail to use the number within 12 months, the account will be deactivated.

Find a Swisscom Shop

Costs & periods

In the event of death, we will terminate and take over the policy immediately, without notice period or additional costs.

FAQs

Can I notify you of a death without a death certificate?

No, if the contract is being cancelled or transferred due to a death, the death certificate must already be available when we are notified.

Can I cancel the account at a later time?

If you need the number for a few more days, you can request a specific date for the cancellation.

What happens with unpaid bills?

You will receive a detailed overview of any outstanding invoice amounts or instalment payments. You specify where we should send the final bill.

Will I experience disruptions when taking over a contract?

There are no disruptions with mobile contracts. When you take over a fixed-network telephone, Internet or TV account, however, there may be brief disruptions on the morning of the transfer. We endeavour to keep these as brief as possible.

Do I need new devices when taking over a contract?

No, you can continue to use existing devices (router and TV-Box for example).

How do I cancel a business line?

Call us on 0800 055 055 or visit us in a Swisscom Shop. If the contract is with a large company, contact the company in question for the number transfer.