Death: cancel or take over subscription
We regret that a person close to you has died. Notify us of the death and we will cancel the contract immediately at no extra cost. Or you can take over the deceased person's subscription.
Cancel subscription
You can report the death in writing or by telephone and cancel current subscriptions. You will need the following information:
- Name and date of birth
- Address of all the connections/contracts
- If known: Contract number or bill
- Death certificate
Take over subscription
This allows you to take over a deceased person's Swisscom subscription instead of canceling it:
Mobile subscription
For legal reasons, we need to see identification in person to transfer a mobile contract.
To do this, you need:
- Name and date of birth
- Valid travel document such as ID, passport or residence permit
- Address of all the connections/contracts
- Contract number or bill if at all possible
- Death certificate
Fixed network subscription
To transfer a fixed network subscription, call us or visit a Swisscom Shop.
To do this, you need:
- Name and date of birth
- Valid travel document such as ID, passport or residence permit
- Address of all the connections/contracts
- Contract number or bill if at all possible
- Death certificate
Internet or TV subscription
To transfer a TV or Internet connection, call us or visit a Swisscom Shop.
To do this, you need:
- Name and date of birth
- Valid travel document such as ID, passport or residence permit
- Address of all the connections/contracts
- Contract number or bill if at all possible
- Death certificate
Prepaid number
There is no need to cancel prepaid accounts because there is no contract with Swisscom.
To transfer a prepaid number we require on-site identification for legal reasons.
Note: The remaining credit will be transferred automatically. Please be aware that if you fail to use the number within 12 months, the account will be deactivated.
Costs & periods
In the event of death, we will terminate and take over the policy immediately, without notice period or additional costs.
FAQs
Can I notify you of a death without a death certificate?
No, if the contract is being cancelled or transferred due to a death, the death certificate must already be available when we are notified.
Can I cancel the account at a later time?
If you need the number for a few more days, you can request a specific date for the cancellation.
What happens with unpaid bills?
You will receive a detailed overview of any outstanding invoice amounts or instalment payments. You specify where we should send the final bill.
Can I take over the e-mail address of the deceased?
Yes, you can have existing e-mail addresses transferred to you whether you are cancelling or taking over a contract. We do need a copy of the inheritance certificate as you will then have access to personal data.
What happens if the inheritance is rejected?
Please call us. The process is more complex due to the official documents that are required, so it is best if we guide you through it individually.
Will I experience disruptions when taking over a contract?
There are no disruptions with mobile contracts. When you take over a fixed-network telephone, Internet or TV account, however, there may be brief disruptions on the morning of the transfer. We endeavour to keep these as brief as possible.
Do I need new devices when taking over a contract?
No, you can continue to use existing devices (router and TV-Box for example).
How do I cancel a business line?
Call us on 0800 055 055 or visit us in a Swisscom Shop. If the contract is with a large company, contact the company in question for the number transfer.
Do you need someone to talk to? Heart2Heart is there for you – free of charge, confidential and around the clock.
Get support
Manage in My Swisscom
Manage your Swisscom products and services in your personal account.
Chat with Swisscom
Chatbot Sam helps you instantly. If Sam can’t help, a Swisscom employee will take over.
Möchten Sie etwas bestellen? Wir beraten Sie