Internet problems on your cell phone: Adjusting proxy and APN settings
Is your smartphone's internet connection not working? This might be due to outdated proxy settings. Here's how to change the settings so your internet connection works again.
Possible restrictions
If your phone still has older proxy settings, you may experience the following limitations:
- No internet connection when browsing in the browser
- No internet connection when using apps
Troubleshoot Internet Issues
Here's what to do to get your phone or other device back online:
Apple smartphones, watches, tablets
- Check that your device is running the latest software. If not, carry out a software update.
- If a connection to a proxy is set up in your phone's settings under "General" > "VPN & Device Management," remove it.
- If you are not connected via a proxy, reset your network settings. Note: This will cause any saved Wi-Fi passwords to be lost.
Android smartphones, watches, tablets
- Check that your device is running the latest software. If not, carry out a software update.
- Check the APN settings to see if there is a proxy entry. Settings > "Advanced Settings" / "Network & Internet" > "Mobile Networks" > "Access Points (APNs)"
- Make sure the fields for "Proxy", "Port", "Username", "Password", etc., are left blank. If they are not empty and you cannot edit the fields, create a new access point (APN) under a different name with gprs.swisscom.ch as the APN and activate it. You can find instructions for the most common models under Smartphones & Tablets(opens in new tab)
- As a last resort: Reset the network settings. Note: This will delete any saved Wi-Fi passwords.
Reset network settings (Android)(opens in new tab)
Reset APN Settings (Android)(opens in new tab) - If that doesn't work:
Other devices (other operating systems or machine-to-machine applications)
- Check that your device is running the latest software. If not, carry out a software update.
- Check your settings to see if there is a proxy entry.Contact the manufacturer directly to find out how to adjust the proxy settings.
- Make sure the fields for "Proxy", "Port", "Username", "Password", etc., are left blank.
- Create and activate a new APN
Create and activate a new APN. You can find instructions for the most common models under Smartphones & Tablets(opens in new tab) - If that doesn't work:
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