Switch your
mobile subscription
to Swisscom.
If you switch to Swisscom before the end of your contract, we’ll cover your costs.
Port your mobile number when switching from your previous provider to Swisscom and we will cover your switching costs of up to 500.–. The amount will be credited to your Swisscom bill over 12 months. This way, you can start enjoying the benefits of the blue Mobile subscriptions right away.
Use our switching offer to gain faster access to the best service and network
Here’s how
Start a blue Mobile subscription order
Select “Switch now” and start the ordering process.
Take advantage of additional discounts
Already have a Swisscom Internet subscription? Save up to 140.– per month with our Combi and Family discount, for example.
Port mobile number
Select «Keep my number» in the order process. This is the only way to take your mobile number with you to Swisscom and benefit from the change offer.
Complete order
Once your order is placed, we’ll take care of the rest. We’ll e-mail to update you on the progress of your switch.
Upload bill
Have you received the final bill from your previous provider? If so, upload it using the following link and you will soon receive your first credit.
Frequently asked questions
Who can benefit from the switch offer?
The switch offer enables individual customers or entire households, irrespective of any existing contractual terms with other providers, to enjoy blue Mobile and the many associated benefits. Switching costs are repaid for early number porting when a 12-month contract is signed for blue Mobile S, M or L (excludes porting from Coop Mobile, Migros Mobile and Wingo).
What exactly are switching costs?
Switching costs are costs that are incurred if the contract is terminated before the end of the minimum contract period (usually 12 months). As a rule, the costs for early contract termination are made up of the outstanding subscription fees and/or device rate payments (number of months until the end of the contract multiplied by the subscription fee and/or device rate). Depending on the provider, a processing fee may also be charged.
Are device instalment payments also reimbursed?
Yes, the refund includes outstanding installment payments for smartphones that are directly linked to your mobile subscription. Installment payments or costs for accessories or wearables (e.g. AirPods, smartwatches, tablets or similar devices) will not be refunded.
In the event of termination or a porting order with an existing smartphone installment payment, a final invoice for the outstanding smartphone installments will be issued automatically. This will be taken into account as part of the refund.
Who pays the final bill?
You must pay the final bill as soon as you receive it. For reimbursement, upload a full copy of the bill to this page or send a copy to:
Swisscom (Schweiz) AG
B2C-CUC-BM-OL
Postfach
4601 Olten
Could reimbursement of the switching costs be rejected?
Yes, the repayment will only be made if the following criteria are met:
- Porting request within the valid period
- Signing of a 12-month contract for blue Mobile S, M or L
- No porting from M-Budget, Coop Mobile or Wingo
- Correct and due transfer of the full final bill to Swisscom (no later than 3 months after signing the contract)
When will I receive the first credit?
The monthly credit usually starts with the next bill. If the final bill is submitted towards the end of the month, we cannot guarantee that the credit will appear on the next bill. This first credit is then applied to the bill after that.
The first credit is applied pro rata based on the number of days from the date the Swisscom contract commences until the end of the month. The balance from the first credit will be credited to the bill with the final repayment of the switching costs.
Additional benefits of blue Mobile
Combine internet with mobile and save
Every month you receive a Combi Discount (formerly blue benefit) of 20.– if you combine an Internet and Mobile subscription in the same household.
50% «We are Family!» discount on second and subsequent blue Mobile subscriptions
Family, flat share, or couple –permanent 50% «We are Family!» discount starting from the 2nd blue Mobile subscription in the same household.
Internet Guard surfing protection
Free protection from dangerous websites without the need to install additional software on the device. Every day, Swisscom Internet Guard automatically blocks around 250,000 malware attacks on websites.
Additional offers & promotions
It's worth being with Swisscom.
Up to 6 savings benefits with the Mobile Super Deal
Switch from your prepaid deal to one of our mobile subscriptions now and enjoy a 50% discount.
Save up to 140.– per month with two or more subscriptions.