Help with your fixed network

In My Swisscom Business, administrators and fleet managers can manage their Swisscom products directly and search for Help articles in the portal and product Help.

Registration information can be found on the help page My Swisscom Business.

Withhold your fixed network number in My Swisscom Business.

beem Office

1. Open the 'Inventory' application in My Swisscom Business
2. Select the desired connection
3. Click on 'Telephony'
4. Click on the desired number
5. Click on 'Personalise call'
6. Click the 'Arrow icon' next to 'Hide my phone number / name display'
7. Select the 'Hide my phone number' tile
8. Click 'Save'

Go to Inventory

beem Office

1. Open 'Inventory'
2. Search for 'beem Office'
3. Open using the 'Arrow icon'
4. Open 'Telephony' under Overview

Go to Inventory

Smart Business Connect

1. Contact your Swisscom partner

blue home

1. Search for 'blue home' in 'Inventory'
2. Open the drop-down menu using the 'Arrow icon'
3. Open 'blue Telephony' settings using the 'Arrow icon'

Go to Inventory

Swisscom Line

1. Search for 'Swisscom Line' in 'Inventory'
2. Open the drop-down menu using the 'Arrow icon'
3. Open 'Fixed Network' settings using the 'Arrow icon'

Go to Inventory

Activate simultaneous ringing in My Swisscom Business.

beem Office

1. Open 'Inventory' in My Swisscom Business
2. Click the 'Arrow icon' next to the relevant connection
3. Select 'Telephony' under 'Overview'
4. If you have multiple numbers, select the desired one
5. Click on 'Stay reachable'
6. Click on 'Simultaneous ringing'
7. Enter an additional number and click 'Save'

Go to Inventory

Swisscom Line

1. Open 'Inventory' in My Swisscom Business
2. Click the 'Arrow icon' next to the relevant location
3. Click the 'Arrow icon' next to 'Fixed Network'

Go to Inventory

Smart Business Connect

1. Contact your Swisscom partner

Activate SIP credentials in My Swisscom Business.

1. Open 'Inventory' in My Swisscom Business
2. Select the relevant connection
3. Click on 'Telephony'
4. Click on the desired number
5. Click on 'Devices'
6. Under Actions, click on 'Manage SIP login details'
   Important: Activating SIP credentials will cause a brief interruption to the telephone service

Go to Inventory

Set up Enterprise Telephony app in My Swisscom.

1. Open “Inventory”
   
2. Click the required connection
   
3. Click “Business telephony” 
   
4. Click the required telephone numbers 
   
5. Click “Manage access to Enterprise Telephony app”
   
6. Under “Delivery address”, enter e-mail or mobile number
   
7. Click “Send invitation” 
   
8. Install application on device
   
9. In the application, click “Forgotten password”
   
10. Under “User ID”, enter the user name received from the invitation
    
11. Define own password
    
12. Restart application 
    
13. Log in with user name and own password
    
14. Accept all authorisation requests
    

Go to My Swisscom Business

Smart Business Connect

1. Contact Swisscom partner

Vous pouvez également configurer le renvoi d'appel via le clavier de votre téléphone fixe : 

Set up call forwarding with or without a scheduler in My Swisscom Business or via the telephone keypad. 

beem Office Telephony

1. Open the inventory in My Swisscom Business and select beem Office 
2. Select «Telephony» and the relevant number 
3. Select «Stay reachable» for general forwarding options and/or «Scheduler» to activate or deactivate forwarding at specific times 
4. Apply the desired settings
     

Go to inventory 

→ Set up forwarding directly via link 

Smart Business Connect

Contact your Swisscom partner. 

blue Telephony (blue home)

1. Open the inventory in My Swisscom Business and select «blue Telephony» under «blue home» 
2. Under settings, apply the desired settings via «Forward calls»
    

Go to inventory 

→ Set up forwarding directly via link  

Forwarding landline calls via the telephone keypad 

You can also set up call forwarding using the keypad of your landline phone:

1. Pick up the handset or, for cordless phones, press the call button. 
2. Press the * key 
3. Enter one of the following digit combinations:      
   Forward calls immediately: 21      
   Forward calls after 25 seconds: 61      
   Forward calls only when busy: 67 
4. Enter the phone number to which you want to forward calls.
5. Wait for the confirmation. 
6. End the call.
    

Example key combination to forward calls after 25 seconds to the number 0791234567: *610791234567 

Deactivating landline call forwarding via the telephone keypad

1. Pick up the handset or, for cordless phones, press the call button. 
2. Press the # key 
3. Enter one of the following digit combinations:      
   Deactivate «Forward calls immediately»: 21      
   Deactivate «Forward calls after 25 seconds»: 61      
   Deactivate «Forward calls only when busy»: 67 
4. Press the # key 
5. Wait for the confirmation. 
6. End the call.
    

Example key combination to deactivate forwarding after 25 seconds: #61#