Help with Internet

On this page, you will find help with internet and Wi-Fi at Swisscom. Learn how to set up your internet connection, connect devices to Wi-Fi, install your Wi-Fi Box, manage your Wi-Fi name and password, and adjust purchase and parental control settings. Enter your query a little further down on this page and receive direct support from our AI assistant Sky. If you are unable to resolve your query, the appropriate contact options will be available to you at the bottom of the page.

Learn more about Sky & legal information

My Swisscom Business​

How do I access My Swisscom Business?

In My Swisscom Business, administrators and fleet managers can manage their Swisscom products directly and search for Help articles in the portal and product Help.

Registration information can be found on the help page My Swisscom Business.

Internet

How do I set up my Internet?

Set up your router using the step-by-step guide for your Internet-Box.

  1. Check whether your internet connection has already been activated
  2. Connect the Internet-Box using the original Swisscom cables
  3. For a fibre-optic connection, you will need the OTO number. You can find this on the fibre-optic socket. 
  4. Follow the guide for your Internet-Box model
  5. Wait until the Internet-Box has fully started up and the connection has been established

To the guide for your Internet-Box

Note:

Please bear in mind the following points before setting up your internet connection:

  • The connection must be officially activated by Swisscom.
  • Use only the original cables supplied.
  • For fibre-optic connections, the OTO number must be entered or stored correctly.
  • Place the Internet-Box in an open location and not inside a closed cupboard.
  • If the Internet-Box does not start up correctly or red LEDs are flashing, use Sky or the contact options at the bottom of the page.

What is the difference between the Internet-Box and the WLAN Box?

The Internet-Box is the central router from Swisscom. It establishes the connection to the internet and sets up the Wi-Fi network.

The WLAN Box extends the existing Wi-Fi signal from the Internet-Box. It improves reception in rooms where the Wi-Fi signal is weak or unstable.

What do the different LED colours on the router mean?

LED lights white: The TV-Box is switched on.

LED not lit: The TV-Box has no power.

LED lights red: The TV-Box is in standby mode.

LED flashing blue: The TV-Box is starting up.

WLAN

How do I set up my WLAN box?

The WLAN Box improves your Wi-Fi reception in additional rooms.

  1. Plug the WLAN Box into a power socket at your chosen location
  2. Switch on the WLAN Box
  3. Wait approximately 2 minutes
  4. Press the Plus button on the WLAN Box
  5. Within 2 minutes, press the Plus button on the Internet-Box
  6. Wait until the status LED on the WLAN Box lights up white
  7. Repeat these steps if you wish to set up multiple WLAN Boxes

Where is the best place to put my WLAN box?

Position the WLAN Box so that it can extend your existing Wi-Fi signal as effectively as possible.

  1. Place the WLAN Box in as central and freestanding a position as possible
  2. Position the WLAN Box roughly halfway between the Internet-Box and the area with poor Wi-Fi reception
  3. Avoid enclosed cupboards, metal housings and close proximity to other electronic devices
  4. Stand the WLAN Box upright
  5. Use an Ethernet cable connection where possible — this is more stable than a Wi-Fi connection
  6. If you are using multiple WLAN Boxes, distribute the devices with sufficient distance between them

How do I connect my computer to the WLAN?

Connect your computer to your network via the Wi-Fi settings.

  1. Open the Wi-Fi settings on your computer
  2. Select your Wi-Fi name
  3. Enter the Wi-Fi password
  4. Confirm the connection
  5. Check whether your computer is connected to the internet

How do I connect my smartphone to the WLAN?

Connect your smartphone directly to your network via the Wi-Fi settings.

  1. Open the settings on your smartphone
  2. Select 'Wi-Fi'
  3. Select your Wi-Fi name
  4. Enter the Wi-Fi password
  5. Wait until the Wi-Fi connection is active

How do I connect additional devices to the WLAN?

Many devices such as printers, internet radios or smart home devices can be connected to Wi-Fi via WPS.

  1. Press the Plus or WPS button on the Internet-Box or WLAN Box
  2. Within 2 minutes, activate the WPS function on the device you wish to connect
  3. The device will connect to Wi-Fi automatically
  4. If the device does not support WPS, connect it manually via the device's Wi-Fi settings

Where do I find or change my WLAN password?

You can view and change your Wi-Fi password in the Wi-Fi settings.

  1. Open the Wi-Fi settings
  2. Select 'Name & Password'
  3. Check your Wi-Fi password
  4. If you wish to change the password, click 'Customise Settings'
  5. Change the password and save your changes
  6. Afterwards, reconnect your devices to Wi-Fi if required

How do I change my WLAN name?

You can customise your Wi-Fi name in the Wi-Fi settings.

  1. Open the Wi-Fi settings
  2. Select 'Name & Password'
  3. Click 'Customise Settings'
  4. Change the Wi-Fi name
  5. Save the change
  6. Afterwards, reconnect your devices using the new Wi-Fi name if required

How do I access the router portal?

In the router portal, you can view and adjust router and Wi-Fi settings.

  1. Ensure your device is connected to the Internet-Box
  2. Open a web browser
  3. Enter internetbox.swisscom.ch or 192.168.1.1
  4. Sign in with the router password
  5. If no password has been set yet, you can create one directly on the sign-in page

Protection

How do I restrict internet access for individual devices?

You can specify when and for how long a particular device is permitted to connect to the Wi-Fi network.

  1. Open the settings for internet or Wi-Fi access
  2. Select the desired device
  3. Specify when the device is permitted to connect to the Wi-Fi network
  4. Save the setting 

Set up an internet block

Note:

This restriction applies to Wi-Fi only. The device can still access the internet via mobile data.

How do I block paid TV content?

Set up a payment PIN. Once configured, the PIN must be entered on the TV box before any paid add-on packages can be booked or content rented or purchased.

  1. Open the settings for blue TV or the TV section in My Swisscom Business
  2. Select the payment PIN setting
  3. Set a payment PIN
  4. Save the setting
  5. Then check whether the PIN prompt appears for paid content

Set a payment PIN

How do I set up parental controls for TV content?

With an age restriction and a parental control PIN, you determine who has access to which apps, channels and programmes.

  1. Open the settings on your device or the TV section in My Swisscom Business
  2. Select the parental control settings
  3. Set an age restriction
  4. Set a parental control PIN
  5. Save the setting
  6. Then check whether age-restricted content is only accessible with the PIN

Set up parental controls

Additional support for...

Unable to find the help you require? Call or write to us. 
We will be happy to assist.

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Contact us by phone

Talk directly to our SME experts or arrange a callback appointment. 

Would you prefer to call us?
0800 055 055 (longer waiting time)

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Contact us in writing

Chat with our SME experts or get in touch using the form.

​

Contact us by phone

Speak directly to our SME experts or arrange a callback.

Would you prefer to call us?
0800 055 055 (longer waiting time)

​

Get in touch

Chat with our SME experts or arrange a callback.

Would you prefer to call us?
0800 055 055 (longer waiting time)

​

Instructions

Set up your internet connection, router, or Wi-Fi. Follow the available instructions or request support.

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​Contact us in writing

Chat with our SME experts or contact us via the form.

​

Contact us by phone

Talk directly to our SME experts or arrange a callback appointment. 

Would you prefer to call us?
0800 055 055 (longer waiting time)