Login and password help

This page offers login and password-related help for My Swisscom Business. Discover how to register for a Swisscom Business Login as well as how to change your password and manage access to your user account. Enter your query further down this page and receive direct support from our AI assistant Sky. If you are unable to resolve your query, further contact options can be found at the end of the page.

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My Swisscom Business​

How can I register for My Swisscom Business?

Registration information can be found on the My Swisscom Business help page.

Password

How do I change my Swisscom Login password for My Swisscom Business?

Proceed as follows to change your Swisscom Login password for My Swisscom Business:

  1. Click the ‘My profile’ icon in My Swisscom Business
  2. Click ‘My profile’
  3. Click ‘Login & security’
  4. Click the link ‘here’
  5. Click the pencil icon by the password

Go to My Swisscom Business

Please note:

Two-factor authentication may be required for security reasons. This can also be managed via ‘Login & security’.

How can I recover my account?

Reset your username or password to regain access to your account.

Forgotten username

  1. Open My Swisscom Business
  2. Click 'Forgot username'
  3. Enter the e-mail address you used when registering
  4. Follow the remaining steps

Forgotten password

  1. Open My Swisscom Business
  2. Enter your username and click 'Next'
  3. Click 'Forgot password?'
  4. Follow the remaining steps

To My Swisscom Business

Login

How do I change my Swisscom Login username for My Swisscom Business?

Proceed as follows to change your Swisscom Login username for My Swisscom Business:

  1. Click the ‘My profile’ icon in My Swisscom Business
  2. Click ‘My profile’
  3. Click ‘Login & security’
  4. Click the link ‘here’
  5. Click the pencil icon by the username

Go to My Swisscom Business

Please note:

Two-factor authentication may be required for security reasons. This can also be managed via ‘Login & security’.

How do I change my data to restore the Swisscom Login?

Proceed as follows to change the e-mail address and mobile number to restore the Swisscom Login in My Swisscom Business:

  1. Click the ‘My profile’ icon in My Swisscom Business
  2. Click ‘My profile’
  3. Click ‘Login & security’
  4. Click the link ‘here’
  5. Click the pencil icon by ‘Restore login’

Go to My Swisscom Business

How do I find help if I have questions about my user account?

Proceed as follows to receive help with My Swisscom Business from the administrator:

  1. Click the ‘My profile’ icon in My Swisscom Business
  2. Click ‘My profile’
  3. Toggle to ‘My administrators’
  4. Contact the appropriate person for the matter in question
  5. Creating a new user: master user, user administrator

To My Swisscom Business

How do I request a role?

Proceed as follows to request a role for a user in My Swisscom Business:

  1. Click the ‘My profile’ icon at the top right
  2. Click ‘My profile’
  3. Click ‘Roles’
  4. Click the arrow icon by the desired role
  5. Activate the role
  6. Enter a reason
  7. Click ‘Submit’

Go to My Swisscom Business

Please note:

If you have a Business Login, please contact your administrator.

Further support for…

Were you unable to resolve your issue yourself? Please contact us in writing or by phone.
We’ll be happy to help.

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Contact us in writing

Chat with our SME experts or contact us via our form.

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Contact us by phone

Speak to one of our SME experts directly or arrange a callback appointment.

Would you prefer to call us?
0800 055 055 (longer waiting time)