Login and password help

This page offers login and password-related help for My Swisscom Business. Discover how to register for a Swisscom Business Login as well as how to change your password and manage access to your user account. Enter your query further down this page and receive direct support from our AI assistant Sky. If you are unable to resolve your query, further contact options can be found at the end of the page.

Learn more about Sky & legal information

My Swisscom Business​

How can I register for My Swisscom Business?

Registration information can be found on the My Swisscom Business help page.

Password

How do I change my Swisscom Login password for My Swisscom Business?

Proceed as follows to change your Swisscom Login password for My Swisscom Business:

  1. Click the ‘My profile’ icon in My Swisscom Business
  2. Click ‘My profile’
  3. Click ‘Login & security’
  4. Click the link ‘here’
  5. Click the pencil icon by the password

Go to My Swisscom Business

Please note:

Two-factor authentication may be required for security reasons. This can also be managed via ‘Login & security’.

How do I reset my Swisscom Login password for My Swisscom Business?

Proceed as follows to reset your Swisscom Login password for My Swisscom Business:

  1. Open My Swisscom Business
  2. Enter your username
  3. Click ‘Forgot password’

Go to My Swisscom Business

Login

How do I manage my Swisscom Login for My Swisscom Business?

Proceed as follows to manage your Swisscom Login in My Swisscom Business:

  1. Click the ‘My profile’ icon in My Swisscom Business
  2. Click ‘My profile’
  3. Click ‘My user profile’ under ‘Direct links’

Go to My Swisscom Business

How do I change my Swisscom Login username for My Swisscom Business?

Proceed as follows to change your Swisscom Login username for My Swisscom Business:

  1. Click the ‘My profile’ icon in My Swisscom Business
  2. Click ‘My profile’
  3. Click ‘Login & security’
  4. Click the link ‘here’
  5. Click the pencil icon by the username

Go to My Swisscom Business

Please note:

Two-factor authentication may be required for security reasons. This can also be managed via ‘Login & security’.

How do I change my data to restore the Swisscom Login?

Proceed as follows to change the e-mail address and mobile number to restore the Swisscom Login in My Swisscom Business:

  1. Click the ‘My profile’ icon in My Swisscom Business
  2. Click ‘My profile’
  3. Click ‘Login & security’
  4. Click the link ‘here’
  5. Click the pencil icon by ‘Restore login’

Go to My Swisscom Business

How do I find help if I have questions about my user account?

Proceed as follows to receive help with My Swisscom Business from the master user:

Click ‘My profile’

  1. Click the ‘My profile’ icon in My Swisscom Business
  2. Click ‘My profile’
  3. Toggle to ‘My administrators’
  4. Contact the appropriate person for the matter in question
  5. Creating a new user: master user, user administrator
  • Assigning user permissions: master user, user administrator (within the scope of delegation rights)
  • Editing user data: master user, user administrator
  • Activating, disabling and deleting existing users: master user
  • Assigning contracts: master user, contract administrators
  • Resetting passwords: master user, user administrator, password administrators

Go to the list of administrators

How do I request a role?

Proceed as follows to request a role for a user in My Swisscom Business:

  1. Click the ‘My profile’ icon at the top right
  2. Click ‘My profile’
  3. Click ‘Roles’
  4. Click the arrow icon by the desired role
  5. Activate the role
  6. Enter a reason
  7. Click ‘Submit’

Go to My Swisscom Business

Please note:

  • Roles are freely combinable
  • Multiple requests can be made simultaneously
  • Once a request has been made, it can only be further processed by an administrator
  • You can only request roles for yourself

How do I enable two-factor authentication for My Swisscom Business?

Proceed as follows to enable two-factor authentication for My Swisscom Business:

With Swisscom Login (no @ in username)

  1. Click the person icon in My Swisscom Business
  2. Click ‘My profile’
  3. Click ‘Login & security’
  4. Select the ‘Login & security’ link
  5. Enable two-factor authentication under ‘2-factor authentication’

Go to My Swisscom Business

Please note:

  • It is not possible to use international phone numbers for two-factor authentication via My Swisscom Business. If this is a problem, please contact Customer Services directly on 0800 055 055.

With Business Login (@ in username)

  1. Click the ‘Companies’ icon in My Swisscom Business
  2. Click ‘Company profile’
  3. Click ‘Two-factor authentication’
  4. Enable ‘Two-factor authentication’

Go to My Swisscom Business

Please note:

  • Only company administrators can enable two-factor authentication for the Business Login.
  • The enabled setting always applies to the entire company.It is not possible to use international phone numbers for two-factor authentication via My Swisscom Business. If this is a problem, please contact Customer Services directly on 0800 055 055.
  • Logins without two-factor authentication increase the risk of unauthorised access by third parties and therefore the possibility of data loss and/or service interruptions.
  • Two-factor authentication is permanently enabled for particularly sensitive functions and cannot be disabled.

How do I disable two-factor authentication for My Swisscom Business?

Proceed as follows to disable two-factor authentication for My Swisscom Business:

With Swisscom Login (no @ in username)

  1. Click the person icon in My Swisscom Business
  2. Click ‘My profile’
  3. Click ‘Login & security’
  4. Select the ‘Login & security’ link
  5. Disable ‘2-factor authentication’

Go to My Swisscom Business

Please note:

  • Logins without two-factor authentication increase the risk of unauthorised access by third parties and therefore the possibility of data loss and/or service interruptions.
  • Two-factor authentication is permanently enabled for particularly sensitive functions and cannot be disabled.

With Business Login (@ in username)

  1. Click the ‘Companies’ icon in My Swisscom Business
  2. Click ‘Company profile’
  3. Click ‘Two-factor authentication’
  4. Disable ‘Two-factor authentication’
  5. Acknowledge the security information

Go to My Swisscom Business

Please note:

  • Only company administrators can disable two-factor authentication for the Business Login.
  • The disabled setting always applies to the entire company.
  • Logins without two-factor authentication increase the risk of unauthorised access by third parties and therefore the possibility of data loss and/or service interruptions.
  • Two-factor authentication is permanently enabled for particularly sensitive functions and cannot be disabled.

How do I change the mobile number for two-factor authentication for My Swisscom Business?

Proceed as follows to change the mobile number for two-factor authentication in My Swisscom Business:

With Swisscom Login (no @ in username)

  1. Select the person icon at the top right in My Swisscom Business
  2. Click ‘My profile’
  3. Click ‘Login & security’
  4. Select the ‘Login & security’ link
  5. Click the pencil icon by ‘Mobile number’ under ‘Login methods’

Go to My Swisscom Business

With Business Login (@ in username)

  1. Click the person icon in My Swisscom Business
  2. Click ‘My profile’
  3. Click ‘My user profile’ under ‘Direct links’
  4. Click ‘Edit user’
  5. Change the mobile number and click ‘Save’

Go to My Swisscom Business

Further support for…

Were you unable to resolve your issue yourself? Please contact us in writing or by phone.
We’ll be happy to help.

​

Contact us in writing

Chat with our SME experts or contact us via our form.

​

Contact us by phone

Speak to one of our SME experts directly or arrange a callback appointment.

Would you prefer to call us?
0800 055 055 (longer waiting time)