Login and password help

Registration information can be found on the My Swisscom Business help page.

Proceed as follows to change your Swisscom Login password for My Swisscom Business:

1. Click the ‘My profile’ icon in My Swisscom Business
2. Click ‘My profile’
3. Click ‘Login & security’
4. Click the link ‘here’
5. Click the pencil icon by the password

Go to My Swisscom Business

Forgotten password

1. Open My Swisscom Business
2. Enter your username and click 'Next'
3. Click 'Forgot password?'
4. Follow the remaining steps

To My Swisscom Business

Proceed as follows to change your Swisscom Login username for My Swisscom Business:

1. Click the ‘My profile’ icon in My Swisscom Business
2. Click ‘My profile’
3. Click ‘Login & security’
4. Click the link ‘here’
5. Click the pencil icon by the username

Go to My Swisscom Business

Proceed as follows to change the e-mail address and mobile number to restore the Swisscom Login in My Swisscom Business:

1. Click the ‘My profile’ icon in My Swisscom Business
2. Click ‘My profile’
3. Click ‘Login & security’
4. Click the link ‘here’
5. Click the pencil icon by ‘Restore login’

Go to My Swisscom Business

Proceed as follows to receive help with My Swisscom Business from the administrator:

1. Click the ‘My profile’ icon in My Swisscom Business
2. Click ‘My profile’
3. Toggle to ‘My administrators’
4. Contact the appropriate person for the matter in question
5. Creating a new user: master user, user administrator

To My Swisscom Business

Proceed as follows to request a role for a user in My Swisscom Business:

1. Click the ‘My profile’ icon at the top right
2. Click ‘My profile’
3. Click ‘Roles’
4. Click the arrow icon by the desired role
5. Activate the role
6. Enter a reason
7. Click ‘Submit’

Go to My Swisscom Business

As a Master User, create a user in the user management section of My Swisscom Business.

1. Open «User management» in My Swisscom Business
2. Open «Users»
3. Click on «Create user»
4. Optionally select the desired permissions under «Administrator authorisations»
5. Optionally copy all delegable permissions and contracts directly to the user under «Application permissions»
6. Optionally enter a phone number under «Mobile number» (incl. foreign mobile numbers with valid dialling code)
   Important: Initial password is sent by SMS to the specified phone number
7. Click on the red «envelope» symbol to send the initial password
   Important: Password is only valid for one week
8. If the permissions have not been assigned, assign permissions according to the instructions
    

To the user management

To the instructions «How do I authorise a user?»

To the instructions «How do I set up administrators?»

As a Master User, authorise a user in the user management section of My Swisscom Business.

1. Open «User management» in My Swisscom Business
2. Click on «Users» and open «User details»
3. Open «Permissions» below the name of the user
4. Depending on the application, click on the «pencil» symbol at company or location level and assign permission
    

To the user management

As a Master User, (re)set a user's password in the user administration section of My Swisscom Business.

1. Open «User management» in My Swisscom Business
2. Click on «User» and open «User details»
3. Click on the symbol next to «Password Status» on the right-hand side to send a new initial password
   Important: Initial passwords are valid for one week
    

To the user management

Activate or deactivate users in the user administration in My Swisscom Business

User

1. Open «User management» in My Swisscom Business
2. Click on «User» and open «User details»
3. View «User status» on the top right-hand side
   Green tick: User active
   Red lock: User deactivated
4. Click on the corresponding icon to activate or deactivate
    

To the user management

Master User

1. Send an e-mail to «Onlinecontact.ENT@swisscom.com»
    

Further topics

How do I (re)set a user's password?

As a Master User, assign default permissions to all users in the company in the user management section of My Swisscom Business.

1. Open «User management» in My Swisscom Business
2. Open «Permissions»
3. Switch to «Default permissions»
4. Click on «Edit»
5. Assign desired permissions
    

To the user management

Further topics 

How do I authorise a user?

The Swisscom Business Account is the new access solution for Swisscom business customers. It is gradually replacing the Swisscom Login and the Business Login.

Why you are receiving a Swisscom Business Account:

• Enhanced security: The Swisscom Business Account uses up-to-date authentication methods, Your data is therefore better protected against cyber attacks.
• Compatibility with new solutions: New security and communications solutions from Swisscom are only compatible with the Swisscom Business Account. They are not compatible with the previous access methods.

At present, we are activating the Swisscom Business Account exclusively for Webex and beem customers on beem Security Edition Standard or above. 

• Swisscom Business Account: username with domain. Example: user@company.beem.swiss or user@company.ch
• Swisscom Login: username usually without domain.
• Accounts are identified in My Swisscom Business in the user list and in the user profile.

The Swisscom Business Account uses Passkey. This is a modern, phishing-resistant sign-in method that uses a cryptographic key pair instead of a password, and lets you confirm sign-in using facial recognition, a fingerprint, or your device PIN. Your private key remains securely stored on your device. Swisscom only stores the public key.

By setting things up on your mobile device first, you always have your private key with you. This means you can then sign in on other devices too — for example, on a computer. Confirmation is handled via your mobile device, even if the computer has no facial recognition or fingerprint sensor.

The first login only works in the mobile view of your browser. If your browser is using the desktop view, a QR code will appear.

Open your browser settings and disable the desktop view. Then reload the page.

Initial password has expired 

• The password is valid for 5 days.
• The administrators of your company can send a new password. If you are the only administrator, please contact Swisscom Support.

Initial password entered incorrectly 

• Check the password and try again.
• Copy the password. Do not type it out manually.

Username is incorrect

• Check the username and try again.
• Copy the username. Do not type it out manually.
• If you already have another Swisscom account, your password manager may be entering the wrong username. Replace it with the username for your Swisscom Business Account. 

The initial password is sent by SMS. If you have not received an SMS, please contact an administrator at your company. They will check whether your mobile number is stored correctly. They can also trigger a new initial password to be sent.

If you are the only administrator, please contact Swisscom Support.

Go to the login page. Select 'Forgotten username'. Then follow the steps shown.

If you no longer have access to your Swisscom Business Account, restore your access as follows:

1. Go to the login page. 
2. Enter your username.
3. Click on 'Problems signing in'.
4. Follow the steps shown.
5. Enter your recovery code. You received this code when you registered your passkey. Please note: each time you register a new passkey, you will receive a new recovery code. The previous code will no longer be valid.

If you do not have a current recovery code, your account will need to be reset. You will then receive a new initial password. Please contact your company administrator for this. If you are the only administrator, please contact Swisscom Support.

This is for security reasons. Your Swisscom Business Account gives you access to sensitive information and functions.

Our staff do not know you personally. They do not know whether you are still employed by the company. They also do not know what you are authorised to do within the business relationship with Swisscom. Only your company administrators have this knowledge.

To create a new Swisscom Business Account in My Swisscom Business, proceed as follows:

1. Click on the company name in the top right-hand corner..
2. Click on Company profile.
3. Click on Users.
4. Click on Add user.
5. Enter the user details and save.

To delete a user's passkey in My Swisscom Business, proceed as follows:

1. Click on the company name in the top right-hand corner.
2. Click on Company profile.
3. Click on Users.
4. Select the relevant user.
5. Click on Login & Security.
6. Delete the relevant passkey using the bin icon.

Assign the Administrator role to the Swisscom Business Account of your deputy in My Swisscom Business:

1. Click on the company name in the top right-hand corner.
2. Click on Company profile.
3. Click on Users.
4. Select the relevant user.
5. Click on Roles.
6. Activate the Administrator role.
7. Click on Save.