Help with your order

Get help with your Swisscom order on this page. Find out what products you can order yourself in My Swisscom Business, who you can contact to place new orders and how to resolve queries regarding an existing order. Enter your query further down this page and receive direct support from our AI assistant Sky. If
you are unable to resolve your query, further contact options can be found at the end of the page.

Initial guidance for orders

Opening the shop in My Swisscom Business.

  1. In My Swisscom Business, click ‘Shop’
  2. Open the category you need
  3. Select your product
  4. Follow the order process

Go to My Swisscom Business

Ordering products in My Swisscom Business.

  1. Mobile devices (smartphones, tablets, wearables)
  2. Accessories
  3. beem Office
  4. beem Office light+, blue Home and universal service products
  5. Protect & Connect

Go to My Swisscom Business

Note:

Not all products and services can be ordered in the self-service area. You may need to contact a Swisscom representative.

Placing an order in My Swisscom Business.

  1. Open ‘Shop’ in My Swisscom Business
  2. Choose the category and product you need
  3. Follow the steps to customise your order
  4. Complete the order

Go to My Swisscom Business

Checking the status of an order in My Swisscom Business.

  1. Open ‘Activities’ in My Swisscom Business
  2. Check the activity/order status
  3. Click on the activity to view further details
  4. Use the ‘Status’ filter to go straight to open orders

Go to My Swisscom Business

Checking if cancellation is available.

  1. Open ‘Activities’ in My Swisscom Business
  2. Check the status of the order
  3. Select the order you wish to cancel and see if cancellation is available
  4. Cancel the order
  5. If the order cannot be cancelled, use the contact options on this page or in My Swisscom Business

Go to My Swisscom Business

Note:

Whether you can cancel an order will depend on its current status and the type of order.

Mehr zu My Swisscom Business

Sie möchten mehr zu My Swisscom Business wissen? Erfahren Sie mehr über den Bereich und entdecken Sie Ihre Möglichkeiten.

Persönliche Beratung

Erhalten Sie telefonische Beratung zu unseren Produkten.

Further support for...

Were you unable to resolve your issue yourself? Please contact us in writing or by phone.
We’ll be happy to help.

Contact us in writing

Chat with our SME experts or get in touch using the form.

Contact us by phone

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Contact us in writing

Chat with our SME experts or get in touch using the form.

Contact us by phone

Speak directly to our SME experts or arrange a callback.

Would you prefer to call us?
0800 055 055 (longer waiting time)

Contact us in writing

Chat with our SME experts or get in touch using the form.

Contact us by phone

Speak directly to our SME experts or arrange a callback.

Would you prefer to call us?
0800 055 055 (longer waiting time)

Contact us in writing

Chat with our SME experts or get in touch using the form.

Contact us by phone

Speak directly to our SME experts or arrange a callback.

Would you prefer to call us?
0800 055 055 (longer waiting time)

Contact us in writing

Chat with our SME experts or get in touch using the form.

Contact us by phone

Speak directly to our SME experts or arrange a callback.

Would you prefer to call us?
0800 055 055 (longer waiting time)

Contact us in writing

Chat with our SME experts or get in touch using the form.

Contact us by phone

Speak directly to our SME experts or arrange a callback.

Would you prefer to call us?
0800 055 055 (longer waiting time)

Contact us in writing

Chat with our SME experts or get in touch using the form.

Contact us by phone

Speak directly to our SME experts or arrange a callback.

Would you prefer to call us?
0800 055 055 (longer waiting time)

Check Order Status

Check the status of your order in My Swisscom Business.

Contact us by phone

Speak directly to our SME experts or arrange a callback.

Would you prefer to call us?
0800 055 055 (longer waiting time)

Contact us in writing

Chat with our SME experts or get in touch using the form.

Contact us by phone

Speak directly to our SME experts or arrange a callback.

Would you prefer to call us?
0800 055 055 (longer waiting time)