Swisscom Webex Communication: overview and help 

Read on for a concise overview of Webex Communication – including its structure, setup and use. My Swisscom Business provides a central point from which you can manage your products, data and Swisscom services. 

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Setting up Webex Communication

Follow these steps to set up Webex Communication. Choose the relevant instructions depending on your role. 

Administrator

1. Check requirements

  • User/licence scope, locations, phone numbers, emergency addresses, roles/owner devices 
  • Network requirements (e.g. headsets/desk phones, policies) 

2.  Set up organisation and locations 

  • Admin access, roles, locations and basic policies 
  • Allocation of users and phone numbers

3.  Configure and test telephony functions

  • Voicemail, call forwarding, group functions, routing options (depending on setup) 
  • Test calls, pilot group and rollout release

Open admin instructions

End user

1.  Install the Webex app and register

  • Desktop or mobile, register with your company account 

2.  Set up audio/telephony

  • Select device (headset/PC/mobile), ringtone and notifications 
  • Check voicemail and personal settings

3.  Use telephony and collaboration 

  • Make/receive calls, forward calls, hold calls, start a conference call 
  • Use chats/spaces and meetings for everyday operations 

Do you have questions about usage?

The chatbot Sky is here to help, all day, every day.

Useful links from Webex

In addition to this website, Webex also offers a very well-structured help page that will tell you virtually everything you need to know.

Go to Webex help page

How to use Webex Communication

You can find useful videos about how to use Webex Communication here. 

How do I make and receive calls with the Webex app?

How do I use and manage my personal address book?

How do I activate noise cancellation in Webex?

How do I set up call forwarding?

How do I start a chat in Webex?

How do I manage chats and messages in Webex?

How do I plan and start a meeting with Webex?

FAQs 

How do I use the Cisco AI Assistant in the Control Hub?

  • Open the Control Hub and check under Settings/Services to see whether the AI Assistant is enabled for your organisation.
  • Ensure that you have the appropriate Admin role and – if necessary – the appropriate licence/option.
  • Use the assistant for supportive admin tasks, depending on the features enabled in your environment. 

How do I find help and new features in the User Hub?

  • Open the User Hub and navigate to Help and/or New features/Updates.
  • Use the search function in the Help section to find instructions on telephony, settings and devices. 

Where is the service hosted?

  • Hosting and data storage information is dependent on the version ordered and the contractual conditions. 
  • For definitive information, please refer to the factsheet and the contract and service documentation for your organisation. 

Where can I set up Call Filter and Call Spoofing?

  • You will usually find the relevant options in the User Hub under Settings > Calls (e.g. block lists/filters – depending on your configuration). 
  • Organisation-wide or site-wide policies are entered in the Admin portal by administrators (depending on the policy/feature set). 

How do I configure the firewall?

For help with firewall configuration, see here.

How do I check whether my network is ready for Webex Calling?

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Further support

Unable to find the answer to your question? Get in touch with us.

We will be happy to assist you. 

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Chat with Swisscom 

The chatbot Sky is here to help, all day, every day. 
If Sky is unable to help, Swisscom employees will step in.