1. Check requirements User/licence scope, locations, phone numbers, emergency addresses, roles/owner devices Network requirements (e.g. headsets/desk phones, policies) 2. Set up organisation and locations Admin access, roles, locations and basic policies Allocation of users and phone numbers 3. Configure and test telephony functions Voicemail, call forwarding, group functions, routing options (depending on setup) Test calls, pilot group and rollout release Open admin instructions

1. Install the Webex app and register Desktop or mobile, register with your company account 2. Set up audio/telephony Select device (headset/PC/mobile), ringtone and notifications Check voicemail and personal settings 3. Use telephony and collaboration Make/receive calls, forward calls, hold calls, start a conference call Use chats/spaces and meetings for everyday operations

Swisscom Webex Communication: overview and help

Read on for a concise overview of Webex Communication – including its structure, setup and use. My Swisscom Business provides a central point from which you can manage your products, data and Swisscom services.

What is Webex Communication?
Setting up Webex Communication
How to use Webex Communication
FAQs

Setting up Webex Communication

Follow these steps to set up Webex Communication. Choose the relevant instructions depending on your role.

Administrator

1. Check requirements

User/licence scope, locations, phone numbers, emergency addresses, roles/owner devices
Network requirements (e.g. headsets/desk phones, policies)

2. Set up organisation and locations

Admin access, roles, locations and basic policies
Allocation of users and phone numbers

3. Configure and test telephony functions

Voicemail, call forwarding, group functions, routing options (depending on setup)
Test calls, pilot group and rollout release

Open admin instructions

End user

1. Install the Webex app and register

Desktop or mobile, register with your company account

2. Set up audio/telephony

Select device (headset/PC/mobile), ringtone and notifications
Check voicemail and personal settings

3. Use telephony and collaboration

Make/receive calls, forward calls, hold calls, start a conference call
Use chats/spaces and meetings for everyday operations

Do you have questions about usage?

The chatbot Sky is here to help, all day, every day.

Start Chat

Useful links from Webex

In addition to this website, Webex also offers a very well-structured help page that will tell you virtually everything you need to know.

Go to Webex help page

How to use Webex Communication

You can find useful videos about how to use Webex Communication here.

How do I make and receive calls with the Webex app?

How do I use and manage my personal address book?

How do I activate noise cancellation in Webex?

How do I set up call forwarding?

How do I start a chat in Webex?

How do I manage chats and messages in Webex?

How do I plan and start a meeting with Webex?

FAQs

Which end devices are supported?

Swisscom has tested the IP phones and DECT devices(opens in new tab) listed below for use with Swisscom Webex Communications. These devices are therefore fully supported and serviced by Swisscom.

Further devices supported by Webex are listed here(opens in new tab). These devices may also be used; however, they have not been tested by Swisscom. Accordingly, Swisscom cannot guarantee their proper operation and does not offer support for these devices.

How do I use the Cisco AI Assistant in the Control Hub?

Open the Control Hub and check under Settings/Services to see whether the AI Assistant is enabled for your organisation.
Ensure that you have the appropriate Admin role and – if necessary – the appropriate licence/option.
Use the assistant for supportive admin tasks, depending on the features enabled in your environment.

How do I find help and new features in the User Hub?

Open the User Hub and navigate to Help and/or New features/Updates.
Use the search function in the Help section to find instructions on telephony, settings and devices.

Where is the service hosted?

Hosting and data storage information is dependent on the version ordered and the contractual conditions.
For definitive information, please refer to the factsheet and the contract and service documentation for your organisation.

Where can I set up Call Filter and Call Spoofing?

You will usually find the relevant options in the User Hub under Settings > Calls (e.g. block lists/filters – depending on your configuration).
Organisation-wide or site-wide policies are entered in the Admin portal by administrators (depending on the policy/feature set).

How do I configure the firewall?

For help with firewall configuration, see here.

How do I check whether my network is ready for Webex Calling?

See here for the Webex Network Readyness Check(opens in new tab).

Mehr zu My Swisscom Business

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Zu My Swisscom Business

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Further support

Unable to find the answer to your question? Get in touch with us. 
We will be happy to assist you.

Chat with Swisscom

The chatbot Sky is here to help, all day, every day.
If Sky is unable to help, Swisscom employees will step in.