Switch, modify or extend your subscription
Changing your mobile, Internet or TV subscription: everything you need to know about modifying your subscription, extending a contract and loyalty offers.
Extend subscription
Extend your current mobile subscription. Enjoy up to CHF 1,000 off the price of a new smartphone and further loyalty offers.
Change your Mobile subscription
You can switch to a lower or higher cost Swisscom subscription at any time free of charge.
Exception: Discounted mobile phone
If you purchase a discounted device, you can only switch to a subscription with the same or a higher basic charge during the first 12 months. If you switch to a cheaper subscription, you will be charged CHF 500.–.
Exception: Enterprise Mobile
You cannot switch to a cheaper subscription within the first 30 days of signing a contract or changing subscription. If you switch anyway, you will be charged CHF 150.–. You can switch to a more expensive subscription at any time.
Change your Internet or TV subscription
You can adjust your existing Internet or TV subscription at any time free of charge. Please note, however, that this might result in the loss of TV channels or recordings.
FAQs
How can I buy a discounted mobile phone?
Keep checking your personal Benefits area in My Swisscom. This will show any discounted smartphone offers available to you.
Discover mobile phone offers(opens in new tab)
Another way of saving on the purchase price of a new mobile phone is to trade in your old phone with Buyback.
Where can I find loyalty offers?
Your personal Benefits area in My Swisscom is the place to go to check if there are any discounted smartphone offers available to you or attractive loyalty discounts for extending your mobile subscription.
Does my mobile subscription renew automatically?
Yes, your subscription continues automatically unless you cancel it. You’ll find the minimum contract period for your subscription at My Swisscom.(opens in new tab)
What do I need to know about extending a mobile subscription?
You can extend your mobile subscription at any time. This may give you access to attractive loyalty offers such as discounted mobile phones or other discounts.
How do I change my Swisscom subscription?
You can switch your subscription at any time in My Swisscom free of charge.
Change subscription (opens in new tab)
Please note: You cannot switch to a cheaper mobile subscription within the first 30 days of signing a contract or changing to a different subscription. Switching to a cheaper subscription within the first 12 months after purchasing a discounted device will result in a charge of CHF 500.–. You can switch to a more expensive subscription at any time.
How do I switch my mobile subscription to Prepaid?
If your mobile subscription’s minimum contract period has ended, you can cancel your contract with a 60-day notice period and switch to a Prepaid deal.
If you are a business customer, you need to transfer to a residential contract first, before you can switch to Prepaid.
Get support
Manage in My Swisscom
Manage your Swisscom products and services in your personal account.
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