Swisscom Pay: pay by Swisscom bill
Pay for App Store purchases, services such as Spotify, or other pay-as-you-go offerings conveniently with Swisscom Pay. The amount appears directly on your Swisscom bill or is deducted from your Prepaid credit.
Activate Swisscom Pay
Follow the instructions to activate Swisscom Pay:
Block purchases and additional offers
Payment purchases and additional offers are activated by default. You can block them at any time in My Swisscom.
Block online services
In the following cases, value-added services such as Swisscom Pay and Premium SMS are automatically blocked:
Outstanding Swisscom bill
If you do not pay your Swisscom bill in full and on time, chargeable purchases and additional services and payment with Swisscom Pay will be blocked. As soon as you pay the bill, the online services will work again.
Business mobile subscriptions
Due to the Anti-Money Laundering Act(opens in new tab), it is not possible to use value-added services with business numbers.
Protection of minors
Swisscom Pay and adult entertainment via SMS are automatically blocked for anyone under the age of 16.
The legal guardian can have mobile payment unblocked by calling 0800 800 800. The block is automatically cancelled from the age of 16.
Payment by instalments
The use of value-added services is not possible if there is an instalment plan in place.
Charge to Swisscom invoice
Amounts paid with Swisscom Pay appear on your Swisscom bill under the heading "Purchases and additional offers".
What can I do if the amount on my Swisscom bill is incorrect?
Contact the relevant provider directly. You will find the contact details on the bill.
All providers are also listed in our provider or short number search tool(opens in new tab).
How do I stop a subscription that I pay for with Swisscom Pay?
- For SMS short numbers, you can reply with “Stop All” to the short number in question.
- With Swisscom Pay, you can see your purchases in your Google Play Store or Apple Store – depending on your subscription – under “Payments and subscriptions” and you can cancel them there.
- You can cancel additional offers from Swisscom directly in My Swisscom(opens in new tab).
If you are unsure, contact the relevant provider directly to cancel the subscription. You can find contact details on the bill or in our provider or short number search tool(opens in new tab).
FAQs
Where can you pay with Swisscom Pay?
How can I pay my Spotify subscription with my Swisscom subscription bill?
Select "Swisscom Pay" or "Mobile bill" as the payment method in the Spotify app and follow the instructions. The amount will then appear clearly on your Swisscom bill each month.
Why can't I use or activate Swisscom Pay?
There are various reasons that lead to blocking:
How do I keep track of Swisscom Pay?
Set up an individual cost limit for your purchases with Swisscom Pay in My Swisscom.You can also use the short number 444 to check the current status of your bill or prepaid credit at any time.
Choose your support option
Manage in My Swisscom
View invoices, pay or change settings: Directly in your account.
Arrange a callback
Get support from a specialist on the phone.
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Chat with Swisscom
The digital assistant Sam helps you with questions about your Swisscom products.
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