“Hey Swisscom”: voice control for the Swisscom Box
Discover how to set up and operate your Voice Assistant to control the Swisscom Box with the “Hey Swisscom” voice command.
The Voice Assistant enables you to operate the Swisscom Box with your voice. Activate the assistant by saying “Hey Swisscom” and the Box will then follow your commands or answer your questions. Make sure that the HDMI-CEC function has been activated on your TV set to be able to control both your Box and TV.
You can use the voice commands to switch on the Swisscom Box, adjust the volume, search for films or perform other actions. New commands are being added all the time.
Operating blue TV
| Operating blue TV | “Hey Swisscom, switch on the TV.” |
| To fast-forward and rewind: | “Hey Swisscom, skip forward 10 minutes.” |
| To regulate the volume: | “Hey Swisscom, volume down.” |
| To open apps: | “Hey Swisscom, start Netflix.” |
| To play a programme from the beginning: | “Hey Swisscom, watch from beginning.” |
| To record a programme: | “Hey Swisscom, record the current programme.” |
| To change the channel: | “Hey Swisscom, switch to SRF zwei.” |
| To play the next episode: | “Hey Swisscom, next episode" |
| To skip adverts: | “Hey Swisscom, skip adverts.” |
| To search by title: | “Hey Swisscom, search for ‘Stromberg’.” |
| To search by genre: | “Hey Swisscom, I’d like to watch a crime drama.” |
| To search by actor: | “Hey Swisscom, show me films starring Nicole Kidman.” |
| TV tips of the day: | “Hey Swisscom, what’s on TV today?” “Hey Swisscom, TV tips!” |
| To listen to the radio: | “Hey Swisscom, I’d like to listen to radio SRF 3.” |
Home network & Smart Home
| To request the WLAN password: | “Hey Swisscom, display WLAN password.“ To do this, you will need to activate this particular Voice Assistant skill in the Swisscom Home app. |
| To switch Smart Home devices on/off: | “Hey Swisscom, switch on the ‘floor lamp’.” To do this, you will need to activate this particular Voice Assistant skill in the Swisscom Home app. |
| To run Smart Home scenarios: | “Hey Swisscom, start ‘good night’ scene.”To do this, you will need to activate this particular Voice Assistant skill in the Swisscom Home app. |
Other services
| To listen to the news: | “Hey Swisscom, read me the news.” |
| Weather: | “Hey Swisscom, what’s the weather like in Grindelwald?” |
| To access your myCloud photos: | “Hey Swisscom, show me my photos on myCloud.” |
The first time you start up your Swisscom Box, the microphones in your TV-Box are automatically deactivated. The Swisscom Box will therefore not respond to the “Hey Swisscom” activation phrase.
To activate the microphones and Voice Assistant on your Swisscom Box, proceed as follows.
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Microphone button on BoxPress the microphone button on the side of the Swisscom Box.
Microphone switch on remote controlPress the microphone switch on your remote control and choose ‘Activated’ on the TV to use the function via the remote control.
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Privacy policyPrivacy policy will be displayed.
SaveChoose whether or not to give permission for your voice recordings to be checked. You can change this at any time in Settings. Go to ‘Save’.
Using the Voice Assistant
Which Internet router can I use with the Voice Assistant?
The Voice Assistant cannot currently be used with Centro Business. All other Swisscom routers (Internet-Box 3, Internet-Box 2, Internet-Box Plus and Internet-Box Standard) support the Voice Assistant.
Which languages does the Voice Assistant understand?
German, French, Italian and English – depending on your menu language. The Voice Assistant also understands Swiss German, but not in its initial setting. If you would like to give commands in Swiss German, you will need to adjust the voice recognition settings in Settings > Voice Assistant > Voice Recognition Language.
How can I make sure the Swisscom Box understands me?
The Voice Assistant works best if you are close to the Swisscom Box. Speak clearly and distinctly in short sentences. Pause briefly between “Hey” and “Swisscom” when you say the activation phrase “Hey Swisscom”. When the activation phrase has been recognised, words that are spoken in the following 7 seconds (max.) are transmitted to Swisscom.
Can I change the voice of the Voice Assistant?
No, it is currently not possible to change the voice.
Troubleshooting
Why is the Voice Assistant not responding to my voice commands?
If the Voice Assistant is not responding to your voice commands, check that the microphone is switched on. Speak in clear, short sentences. The Voice Assistant can understand you best if you are close to the Box.
Also make sure that the Box is set up in a clearly visible position so the microphones can pick up your voice commands. If you place the Swisscom Box inside a TV cabinet, you will only be able to give your voice commands via the remote control.
The Swisscom Box is responding to the voice of my TV. What can I do?
Go to the ‘Video and Audio’ tab in your Swisscom Box settings (access via the Home button and the cogwheel in the top left). Change the ‘Audio/Sound’ settings from ‘Surround Sound’ to ‘Stereo’.
If the problem persists, change the position of the Swisscom Box. Make sure that the Swisscom Box is not positioned directly in front of the soundbar or TV speakers.
Processing of voice recordings (data protection)
Can Swisscom also listen in on me if I have switched off the microphones?
There is no way for Swisscom to activate the microphones of your Swisscom Box or remote control autonomously. This means that no voice recordings will be transferred to Swisscom if the microphone is switched off.
What happens to my voice recordings and are they stored?
When you use the Voice Assistant, your spoken commands and questions will be transmitted to and recorded by the Swisscom TV platform. These voice recordings are processed by a ‘voice and intent recognition system’ so that your voice commands can be executed.
Swisscom processes your voice recordings in order to improve and further develop the voice and intent recognition of the Voice Assistant. The types of processing that may be involved include collecting, storing, managing, transmitting, deleting and accessing voice recordings. The voice recordings are processed by automatic and non-automatic means. When processing for the purpose of improving and developing the Voice Assistant, the voice recordings will not be analysed with relation to personal information.
Will my recordings be listened to by Swisscom employees or third parties?
Swisscom is continually improving and further developing the Voice Assistant capabilities. Individual voice recordings may be listened to, transcribed and classified by Swisscom employees, or compared with automatically created transcription for this purpose. The voice recordings are processed by Swisscom exclusively in Switzerland as well as by selected partners in Switzerland and the EU. The processing of your voice recordings by humans for the purpose of improving and further developing the Voice Assistant will only be done by Swisscom employees – and only with your express consent. You can specify in the Voice Assistant settings on your Swisscom Box if you do not consent to your voice recordings being processed by humans.
How can I obtain information about the processed data or have it deleted?
You have the right to receive free, written information at any time about our processing of your personal data and to request its deletion. You may contact us to send your request for information in writing with a copy of your identity card or passport. If you do not request the deletion of your voice recordings, they will be stored for a maximum of 5 years. Note, however, that they will not be stored for any longer than required for the provision of the service and for the improvement of the voice and intent recognition of the Voice Assistant as well as for its further development. If the records are no longer needed for the intended purposes, they will be irrevocably deleted.
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