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“Hey Swisscom”: voice control for the Swisscom Box

On this page:
Discover how to set up and operate your Voice Assistant to control the Swisscom Box with the “Hey Swisscom” voice command.

Overview of voice commands

The Voice Assistant enables you to operate the Swisscom Box with your voice. Activate the assistant by saying “Hey Swisscom” and the Box will then follow your commands or answer your questions. Make sure that the HDMI-CEC function has been activated on your TV set to be able to control both your Box and TV.


You can use the voice commands to switch on the Swisscom Box, adjust the volume, search for films or perform other actions. New commands are being added all the time.

Operating blue TV

Home network & Smart Home

Other services

Switching the Voice Assistant on/off

The first time you start up your Swisscom Box, the microphones in your TV-Box are automatically deactivated. The Swisscom Box will therefore not respond to the “Hey Swisscom” activation phrase.


To activate the microphones and Voice Assistant on your Swisscom Box, proceed as follows.

  •   Microphone button on Box

    Press the microphone button on the side of the Swisscom Box.

      Microphone switch on remote control

    Press the microphone switch on your remote control and choose ‘Activated’ on the TV to use the function via the remote control.

  •   Privacy policy

    Privacy policy will be displayed.


    Choose whether or not to give permission for your voice recordings to be checked. You can change this at any time in Settings. Go to ‘Save’.


Using the Voice Assistant

Which Internet router can I use with the Voice Assistant?

Which languages does the Voice Assistant understand?

How can I make sure the Swisscom Box understands me?

Can I change the voice of the Voice Assistant?


Why is the Voice Assistant not responding to my voice commands?

The Swisscom Box is responding to the voice of my TV. What can I do?

Processing of voice recordings (data protection)

Can Swisscom also listen in on me if I have switched off the microphones?

What happens to my voice recordings and are they stored?

Will my recordings be listened to by Swisscom employees or third parties?

How can I obtain information about the processed data or have it deleted?



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