Swisscom Box
Information and instructions for installing the Swisscom Box (IP2000). Learn all about the connections and get more help.
Find out everything about the Swisscom Box and its connections. Click on the blue plus signs in the image for more information about the Swisscom connections and buttons.
Documents
Instructions
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‘Swisscom Box setup’ instructions
Download the instructions. (PDF file, 1 MB)
Declaration of Conformity
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Swisscom Box declaration of conformity
Download the declaration of conformity. (PDF file, 55 KB)
More information
What do the LEDs on my Swisscom Box mean?
Red light in the centre: TV is on standby
White light: TV is on
Red light to the right: the microphone is off
Green moving light: the box is listening
Blue moving light: the box is thinking
Flashing blue: the box is speaking
Turns white: the remote control is in use
Blue light pulsing outwards: you are pairing a Bluetooth device.
Blue light pulsing towards centre: Bluetooth device is disconnecting.
Which Internet router can I use with the Swisscom TV-Box?
The Swisscom TV-Boxes can be connected with all Swisscom routers. With one restriction: the Voice Assistant cannot be used with the Centro Business router.
Can I combine more than one Swisscom Box?
Yes, each household can use up to 5 Swisscom TV-Boxes. You can use any Swisscom TV-Boxes. However, please note the device restrictions.
Can I also use blue TV without a TV-Box?
Yes, you can also use Blue-TV without a Swisscom TV-Box. Find out more about using blue TV in the browser, via the app or with a third-party provider.
Do I have to return my old TV-Box?
The TV-Box belongs to you and you are under no obligation to return it to Swisscom. However, if you no longer need the TV-Box, Swisscom can refurbish it and give it to another customer as a replacement device.
Support
Contact
Do you have questions concerning our products?
We will help you via telephone or chat.