Swisscom Box
On this page:
Information and instructions for installing the Swisscom Box (IP2000). Learn all about the connections and get more help.
Device and ports
Download the instruction PDF to get more information about the connections and buttons of the Swisscom Box
Set up and use
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Help topics & tips Swisscom Box
Instructions and energy consumption
Instructions (PDF)
Declaration of Conformity (PDF)
Frequently asked questions
What do the LEDs on my Swisscom Box mean?
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Red light in the centre: TV is on standby |
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White light: TV is on |
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Red light to the right: the microphone is off |
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Green moving light: the box is listening |
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Blue moving light: the box is thinking |
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Flashing blue: the box is speaking |
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Turns white: the remote control is in use |
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Blue light pulsing outwards: you are pairing a Bluetooth device. |
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Blue light pulsing towards centre: Bluetooth device is disconnecting. |
Which Internet routers are suitable for the TV-Boxes?
The TV-Boxes can be connected with all Swisscom routers. With one restriction: the Voice Assistant cannot be used with the Centro Business router.
Can I combine several TV-Boxes?
Yes, each household can use up to 5 Swisscom TV-Boxes. You can use any TV-Boxes. However, please note the device restrictions.
Can I also use blue TV without a TV-Box?
Yes, you can also use Blue-TV without a Swisscom TV-Box. Find out more about using blue TV in the browser, via the app or with a third-party provider.
Do I have to return my old TV-Box?
The TV-Box belongs to you and you are under no obligation to return it to Swisscom. However, if you no longer need the TV-Box, Swisscom can refurbish it and give it to another customer as a replacement device.
Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.