Swisscom Box
Get information about the Swisscom Box ports and setup instructions. You will also find out how to return your old TV-Box.
Find out everything you need to know about the operation and functions of the Swisscom Box.
Click the blue plus icon to find out more about the ports and buttons on your Swisscom Box.
Click the blue plus icon to find out more about the ports and buttons on your Swisscom Box.
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‘Swisscom Box setup’ instructions
Download the instructions. (PDF file, 908 KB)
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Swisscom Box declaration of conformity
Download the declaration of conformity. (PDF file, 55 KB)
The TV-Box belongs to you and you are under no obligation to return it to Swisscom. However, if you no longer need the TV-Box, Swisscom can refurbish it and give it to another customer as a replacement device.
How can I get the new Swisscom Box?
New customers who order Swisscom blue TV L or M subscription receive the Swisscom Box for free. Existing customers along with new customers who take out a TV S subscription can order a Swisscom Box for CHF 129.–.
Which Internet router can I use with the Swisscom Box?
The Swisscom Box can be used with any Swisscom router (Internet-Box 3, Internet-Box 2, Internet-Box Plus, Internet-Box Standard and Centro Business). The Voice Assistant cannot currently be used with Centro Business, however.
Can I combine several Swisscom TV-Boxes?
Each household can use up to 5 TV-Boxes. You can have any combination of existing TV-Boxes (UHD and HD) and the latest version. Swisscom blue TV is also available without a TV-Box.
The Swisscom Box is responding to the voice of my TV. What can I do?
Go to the ‘Video and Audio’ tab in your Swisscom Box settings (access via the Home button and the cogwheel in the top left). Change the ‘Audio/Sound’ settings from ‘Surround Sound’ to ‘Stereo’.
If the problem persists, change the position of the Swisscom Box. Make sure that the Swisscom Box is not positioned directly in front of the soundbar or TV speakers.
Is the USB infrared receiver compatible with the Swisscom Box?
Yes, the infrared receiver works the same way as it does for the UHD TV-Box. This allows you to use a multifunction remote control (e.g. Harmony One).
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