TV-Box picture and sound problems are often related to your Swisscom connection. Log into the My Swisscom Customer Center and check whether there is a problem on your line. You can also get step-by-step technical support there.
There are various reasons why your Swisscom blue TV picture or sound may be interrupted, distorted or frozen. Check your Internet connection, your TV settings and your provider’s TV box.
The following steps may solve the problem:
If you are using the blue TV app on your TV (with Smart TV
Where can I find the year of manufacture for my TV?
To enjoy perfect Swisscom blue TV sound and picture quality on the move, note the following points: