blue TV: loss of signal, picture and sound problems
On this page:
If you experience picture & sound problems on Swisscom blue TV, check your connection online or follow these steps to resolve the issue.
Check your connection online
TV-Box picture and sound problems are often related to your Swisscom connection. Log into My Swisscom (Customer Center) and check if there is a problem on your line. You can also get step-by-step technical support there.
We will also inform you about current faults and maintenance work at swisscom.ch/status or on My Swisscom.
Check the connection on your device
on a Swisscom TV-Box
There are many reasons why you might experience a loss of signal or why the picture or sound on your Swisscom TV Box might be interrupted, distorted or frozen. The following steps may resolve the problem:
on an Apple TV/smart TV/third-party provider box
If you are using the blue TV app on your TV (with Smart TV
Where can I find the year of manufacture for my TV?
- Check the Internet connection
- Check the cable connection and use another HDMI slot.
- Switch off/on the TV and TV box (if there is one)
- Log out and back into the blue TV app
- Restart any other devices within the home network
- Update the software on the TV and/or TV box
- Check the audio and volume settings
- Check the connection and settings for any external loudspeaker system in use
on a laptop/smartphone
To enjoy perfect Swisscom blue TV sound and picture quality on the move, note the following points:
On laptops
- You need more than 4 GB of RAM available on your computer/Mac.
- The minimum operating system required is Windows 7, or Mac OS X 10.11 (El Capitan), or later.
- Use the latest version of Chrome, Firefox, Safari or Edge as the browser. Firefox is recommended for pay-per-view or encrypted content.
- The Internet connection needs a minimum 0.5 Mbit/s download speed.
- Close all unnecessary/unused programs on your computer.
On smartphone/tablet
- Launch Swisscom blue TV using the latest app version.
- Ensure that your iPhone/iPad operating system is iOS Version 9.0 or later. OS Version 5.0 or later is required for Android devices.
- The Internet connection needs a minimum 0.5 Mbit/s download speed.
- Transmission speeds may vary both in the mobile network and when using WLAN, depending on the number of same-time users.
Help from the Swisscom Community
Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.