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If you experience picture & sound problems on Swisscom blue TV, check your connection online or follow these steps to resolve the issue.
TV-Box picture and sound problems are often related to your Swisscom connection. Log into My Swisscom (Customer Center) and check if there is a problem on your line. You can also get step-by-step technical support there.
We will also inform you about current faults and maintenance work at swisscom.ch/status or on My Swisscom.
There are many reasons why you might experience a loss of signal or why the picture or sound on your Swisscom TV Box might be interrupted, distorted or frozen. The following steps may resolve the problem:
If you are using the blue TV app on your TV (with Smart TV) or with an external provider’s TV box, try the tips below or contact your provider or TV manufacturer direct.
To enjoy perfect Swisscom blue TV sound and picture quality on the move, note the following points:
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