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If you experience picture & sound problems on Swisscom blue TV, check your connection online or follow these steps to resolve the issue.
TV-Box picture and sound problems are often related to your Swisscom connection. Log into My Swisscom (Customer Center) and check if there is a problem on your line. You can also get step-by-step technical support there.
We will also inform you about current faults and maintenance work at swisscom.ch/status or on My Swisscom.
There are many reasons why you might experience a loss of signal or why the picture or sound on your Swisscom TV Box might be interrupted, distorted or frozen. The following steps may resolve the problem:
If you are using the blue TV app on your TV (with Smart TV
Where can I find the year of manufacture for my TV?
To enjoy perfect Swisscom blue TV sound and picture quality on the move, note the following points:
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