TV-Box picture and sound problems are often related to your Swisscom connection. Log into the My Swisscom Customer Center and check whether there is a problem on your line. You can also get step-by-step technical support there.
We will also inform you about current faults and maintenance work at swisscom.ch/status or via the My Swisscom app.
If your TV-Box from Swisscom shows interruptions, distortions or standstill in picture and sound playback, this may have various causes. The following solution steps can help:
If you are using the blue TV app on your TV (with Smart TV
Where can I find the year of manufacture for my TV?
To enjoy perfect Swisscom blue TV sound and picture quality on the move, note the following points:
Support
Do you have questions concerning our products?
We will help you via telephone or chat.