On this page:
Find button functions and connection instructions and troubleshoot functionality issues (e.g. flashing red) on the blue TV remote controls.
Download the instruction PDF to get more information about the buttons of the blue TV remote controls.
Find out how you set up blue TV, the options for your TV-Box and how to resolve sound and picture problems.
The LED on the remote control usually turns white when you press a button.
If the remote control flashes red when you press a button, it is no longer connected to your TV. If the remote control flashes red several times, the TV-Box is too far away or not connected to the power supply.
Your remote control is no longer connected with the TV. Take the following steps to reconnect:
Red flashing can mean the following:
The batteries in your remote control are probably (almost) done. Change the batteries.
You can also check the battery level by going to the main menu (‘Home’ button) > Settings (cogwheel top left) > System > Remote control.
You can order a new remote control directly in our online shop.
With the blue TV app's remote control function, you can use your smartphone as a remote control.
Your blue TV remote control can do more than just change the channel and adjust the volume. Get tips in the Swisscom Community to help you access your choice of content as quickly as possible.
Yes, the Swisscom remote control for Apple TV 4K is available in the online shop.
The Swisscom remote for Apple TV allows an amazing experience for using the Swisscom Blue TV app, and also for the vast majority of other apps. The Swisscom remote for Apple TV allows the following:
The Swisscom remote for Apple TV has a Siri key and a microphone, so you can use Siri with your Swisscom remote for Apple TV 4K. There also an IR emitter to control the volume of your TV set or AVR. If you want a Siri Remote, you can purchase it in a retail store or at Apple.
If the pairing is lost, you can follow these instructions:
More information about the Swisscom remote for Apple TV can be found here(opens in new tab).
All tips and tricks regarding the usage of Siri with Apple TV 4K can be found here(opens in new tab).
Do you have questions concerning our products?
We will help you via telephone or chat.