blue TV remote controls

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Find button functions and connection instructions and troubleshoot functionality issues (e.g. flashing red) on the blue TV remote controls.

Device and buttons

Download the instruction PDF to get more information about the buttons of the blue TV remote controls.

Set up and use

Find out how you set up blue TV, the options for your TV-Box and how to resolve sound and picture problems.

Find help

Documents

Frequently asked questions

Remote controls for Swisscom TV-Box

The LED on the remote control usually turns white when you press a button.
If the remote control flashes red when you press a button, it is no longer connected to your TV. If the remote control flashes red several times, the TV-Box is too far away or not connected to the power supply.

Your remote control is no longer connected with the TV. Take the following steps to reconnect:

  1. Press the WPS button on the TV-Box for 3 seconds.
  2. A prompt will appear on the TV. Press OK on the blue TV remote control.
  3. The LED flashes white while it connects. The remote control is connected as soon as it stops flashing.

Red flashing can mean the following:

  • The TV-Box is not within range of the remote control. Move closer to the TV-Box.
  • The TV-Box does not have power. Check whether the TV-Box is plugged into a socket.
  • The TV-Box needs to be rebooted for technical reasons. Reboot the TV-Box.

The batteries in your remote control are probably (almost) done. Change the batteries.
You can also check the battery level by going to the main menu (‘Home’ button) > Settings (cogwheel top left) > System > Remote control.

You can order a new remote control directly in our online shop.

Buy now

With the blue TV app's remote control function, you can use your smartphone as a remote control.

Download blue TV app

Your blue TV remote control can do more than just change the channel and adjust the volume. Get tips in the Swisscom Community to help you access your choice of content as quickly as possible.

Go to tips(opens in new tab)

Remote control for Apple TV 4K

Yes, the Swisscom remote control for Apple TV 4K is available in the online shop. 

The Swisscom remote for Apple TV allows an amazing experience for using the Swisscom Blue TV app, and also for the vast majority of other apps. The Swisscom remote for Apple TV allows the following:

  • Intuitive channel change with P+ / P- buttons
  • Fast forward and fast rewind keys
  • Automatic backlighting in a dark environment


The Swisscom remote for Apple TV has a Siri key and a microphone, so you can use Siri with your Swisscom remote for Apple TV 4K. There also an IR emitter to control the volume of your TV set or AVR.  If you want a Siri Remote, you can purchase it in a retail store or at Apple. 

If the pairing is lost, you can follow these instructions:

  1. Press and Hold the MENU and VOLUME UP buttons on the remote simultaneously for at least 5 seconds to put remote into pairing mode
  2. A message will appear on the screen when the remote is detected
  3. To finalize the pairing, put the Swisscom remote for Apple TV very close to the Apple TV 4K Box (you can put it on top of the Apple TV 4K Box)
  4. A confirmation message will appear on the screen when the remote is paired
  5. Test the remote by pressing the HOME button and seeing if the screen responds.


More information about the Swisscom remote for Apple TV can be found here(opens in new tab).  

All tips and tricks regarding the usage of Siri with Apple TV 4K can be found here(opens in new tab).  

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