Swisscom blue TV remote control
You can find button functions and connection instructions, change batteries and troubleshoot functionality issues on the Swisscom blue TV remote control.
To get more information about the buttons on your remote, click on the blue plus in the picture.
To get more information about the buttons on your remote, click on the blue plus in the picture.
button (Sleep / Standby).
key has two functions*.
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search functions with search according to programmes, film titles, or actors, 
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takes you back to Live TV.
key has two functions.
To get more information about the buttons on your remote, click on the blue plus in the picture.
key.
Use your smartphone as a remote control
With the blue TV app's remote control function, you can use your smartphone as a remote control.
Instructions for operating the TV
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Instructions for Swisscom Box remote control
Download the instructions. (PDF file, 1 MB)
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Instructions for remote control with voice control (UHD-Box)
Download the instructions. (PDF file, 1 MB)
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Instructions for remote control without voice control (HD-Box)
Download the instructions. (PDF file, 1 MB)
Declarations of conformity
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Declaration of conformity for Swisscom Box remote control
Download the declaration of conformity. (PDF file, 83 KB)
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Declaration of conformity for remote control with voice control (UHD-Box)
Download the declaration of conformity. (PDF file, 549 KB)
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Declaration of conformity for remote control without voice control (HD-Box)
Download the declaration of conformity. (PDF file, 464 KB)
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OK button
Press the OK button on your blue TV remote control.
Switch on and off
Use the On/Off button on the back of the box to switch off your TV-Box and then switch it back on a few seconds later. -
Re-connect
If the remote control no longer works, pair the TV-Box with the blue TV remote control again: hold down the WPS button on the TV-Box for 3 seconds.
Confirm
Once this screen appears, press OK on the blue TV remote control. The LED will now flash white until the remote control is paired.
The LED on the remote control usually turns white when you press a button. If there is a problem with the remote control, the LEDs may do the following:
Flash red
- The TV-Box is not within range of the remote control. Move closer to the TV-Box.
- The TV-Box does not have power. Check whether the TV-Box is plugged into a socket.
- The TV-Box needs to be rebooted for technical reasons. Reboot the TV-Box.
LED is red when you press a button
Pair the remote control again:
- Switch the TV-Box off and back on again after a second.
- Wait for the TV-Box to restart completely (TV picture appears).
- Hold down the WPS button on the TV-Box for 3 seconds.
- Once this screen appears, press OK on the blue TV remote control. The LED will now flash white until the remote control is paired.
No LED/remote control does not respond
The batteries are (almost) empty. Change the remote control batteries.
You can also check the battery level by going to the main menu (‘Home’ button) > Settings (cogwheel top left) > System > Remote control.
The LED is white, but the device is not working
If the remote control is not working despite the LED turning white when you press any button, check the following:
- Ensure that you are using the correct remote control, not one belonging to a different Swisscom Box.
- Switch the TV-Box off and on again using the button on the side. Wait for the TV picture to appear.
- If this does not help, hold the blue remote control button down for 3 seconds. The remote control will restart.
If your remote control is faulty (damage caused by dropping etc.), please contact our customer service. You cannot purchase a remote control in the Swisscom Shop or the Swisscom Online Shop.
Your blue TV remote control can do more than just change the channel and adjust the volume. Get tips to help you access your choice of content as quickly as possible.
Support
Contact
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We will help you via telephone or chat.