Fix Bluewin e-mail problems
Bluewin Mail is not working? Here you can quickly find help and instructions on how to rectify the fault.
Immediate assistance
Get step-by-step help from Smart Support.
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Problems with your e-mail program? Open Bluewin E-Mail in Webmail. You will need your Swisscom Login for this.
Get step-by-step help from Smart Support.
Problems with your e-mail program? Open Bluewin E-Mail in Webmail. You will need your Swisscom Login for this.
Go to www.swisscom.ch/status for information about current faults and maintenance work.
Solve the problem yourself
Follow these steps to solve the problem:
1. Free up storage space
In your Webmail, check how much storage space you are currently using.
2. Check e-mail accounts
Make sure that you are logged in with your primary e-mail account.
3. Pay your bill
In My Swisscom, you can see whether the bill for your Bluewin E-Mail subscription has been paid.
4. Delete the cache
Bei Problemen im Webmail leeren Sie den Cache und löschen Sie die Cookies des Browsers.
Folgen Sie dafür der Anleitung Ihres Browsers:
Set up your e-mail program correctly
To set up your e-mail program correctly, you need:
- Your Bluewin e-mail address
- Your e-mail password
You set the password when you created your e-mail address. It does not correspond to the Swisscom login password
Have you forgotten your password? Create a new one in My Swisscom.
Then follow the instructions and adjust the settings correctly:
Instructions: Customizing IMAP settings
If you set up your e-mail program on the device using IMAP, follow these instructions.
Instructions: Customize Exchange settings
If you set up your e-mail program on the mobile phone or tablet using Exchange, follow these instructions.
Frequently asked questions
My Bluewin account is blocked. What can I do?
The account is often blocked for security reasons, for example if the wrong password has been entered several times.
Attachments are missing from e-mails or I can't open them. What is the problem?
Attachments larger than 25 MB or in an unusual file format are blocked for security reasons. Check whether a virus scanner or the firewall is preventing the download.
If you use an e-mail program, we recommend that you set theIMAP settings correctly.
My e-mails are stuck in my outbox and are not being sent. What can I do?
- Check that you are connected to the Internet.
- The attachment must not be larger than 25 MB.
- Close and restart the e-mail program and try again.
- Check that the SMTP settings are correct.
Why can I no longer log into my mailbox?
Check that you are using the correct username and password combination. Be careful: The e-mail password is different from the Swisscom login password.
If you use an e-mail program, we recommend that you set theIMAP settings correctly.
I am no longer receiving e-mails. What can I do?
- Check whether you are connected to the Internet.
- Close and restart the e-mail program and try again.
- Check that the SMTP settings are correct.
Choose your support option
Chat with Swisscom
The digital assistant Sam helps you with questions about your Swisscom products.
Arrange a callback
The professionals from My Service will support you on the phone (subject to a charge).
