Fixed network not working

What to do if your Swisscom fixed-line telephone isn’t working or there’s a fault.

Immediate assistance

Is your fixed network not working? What you can do:

Smart Support will guide you step by step to get your
fixed network up and running again quickly.

Stay available by telephone and divert all fixed network calls to your mobile.

Forward calls to mobile

Smart Support will guide you step by step to get your
fixed network up and running again quickly.

Stay available by telephone and divert all fixed network calls to your mobile.

Forward calls to mobile

Fixed network fault

Are other people affected by the fixed-network fault?  
You can view general faults and maintenance work any time at www.swisscom.ch/status(opens in new tab)

Festnetz neu verbinden

Follow these instructions if your Swisscom fixed network is not working:

1. Reboot the router

Make sure that your Internet-Box is switched on and that the LED is showing a white light.

2. Check the cable

Is the fixed-line telephone cable correctly connected to the power supply? 

3. Reconnect the telephone

Reconnect your fixed-line telephone to the Internet-Box.

Connect fixed-line telephone

FAQs

My fixed network isn’t working, what can I do?

Start Smart Support(opens in new tab) or follow the instructions to reconnect your fixed-line telephone.

Reconnect fixed network

Is there a general fixed-network fault?

You can view general faults and maintenance work any time at www.swisscom.ch/status(opens in new tab)

Can I forward my calls?

Yes. Set up call forwarding on My Swisscom to divert fixed-network calls to your mobile.

Forward calls to mobile(opens in new tab)

How can I stay in contact when there is a fixed-network fault?

Forward your fixed-network calls to your mobile to stay in touch despite the fault.

Forward calls to mobile(opens in new tab)

What does the message “The destination number cannot be reached at present” mean?

There may be various reasons for this. It’s possible that the person you are calling has no reception currently. However, there could also be a fault.

We recommend you proceed as follows:

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