Set up call forwarding for landline & cell phone

Stay reachable by phone anytime and anywhere with practical call forwarding. Simply divert your landline or cell phone or use practical functions such as simultaneous ringing or parallel calls.

Set up call forwading
Call forwarding directly to device
Simultaneous ringing
Parallel calling
FAQs

Set up call forwarding

The easiest way to set up call forwarding is directly in My Swisscom or the Cockpit. You can also deactivate call forwarding there at any time.

The easiest way to do this is directly in My Swisscom:

Set up in My Swisscom

The easiest way to do this is directly in the Swisscom Cockpit under Call Settings:

Set up in the Cockpit

Call forwarding directly to device

You can also set up and deactivate call forwarding directly on your landline phone or cell phone. Simply follow the instructions.

Forwarding landline calls

You can also set up call forwarding using the keypad on your fixed network telephone:

Lift the handset or press the call button on a cordless telephone.
Press the * key.
Enter the following key combinations:

- Forward calls immediately: 21
- Forward calls after 25 seconds: 61
- Only forward calls if line busy: 67
Key in the number to which you want to forward the calls.
Wait for the confirmation.
End the call.

Example of key combination if you want to forward calls to the number 0791234567 after 25 seconds: *610791234567.

Switch off landline forwarding

Go to Call Settings in My Swisscom(opens in new tab)and switch off call forwarding. Or do it directly on the telephone with the following key combination:

Lift the handset or press the call button on a cordless telephone.
Press the # key.
Enter the following key combination:

- Switch off “Forward calls immediately”: 21
- Switch off “Forward calls after 25 seconds”: 61
- Switch off “Only forward calls if line busy”: 67
Press the # key.
Wait for the confirmation.
End the call.

Example of key combination if you want to switch off call forwarding after 25 seconds: #61#

Forwarding cell phone calls

Most devices also have an option to set up call forwarding in the device settings. See your device’s instructions for more details:

Go to device instructions

Switch off cell phone forwarding

Go to Call Settings in the Swisscom Cockpit(opens in new tab) and switch off call forwarding. Or read the device instructions to find out how to change the settings directly on your phone.

Simultaneous ringing

Do you want your mobile to ring at the same time as fixed network calls? That’s exactly what the “simultaneous ringing” function is for.

Set up simultaneous ringing(opens in new tab)

Can two fixed network numbers ring at the same time?

Only with a business telephony solution from Swisscom, such as beem Office or Smart Business Connect, can you enter another landline number in addition to a mobile number and have it ring at the same time.

Can I combine simultaneous ringing with call forwarding?

Simultaneous ringing cannot be combined with immediate call forwarding.

For call forwarding after 25 seconds or when line is busy, you need to key in different numbers for call forwarding and for simultaneous ringing.

Parallel calling

You can use this function to make or answer another call if you are already on a call.

Set up for fixed network

Activate the “Call Waiting” function in My Swisscom and switch from “engaged tone” to “dialling tone”. When you are on a call you will then hear a blip (tapping) when you receive a second call. The caller hears the dialling tone.

Set up In My Swisscom(opens in new tab)

Set up for mobile

Activate the “Call Waiting” function in the device settings. See your device’s instructions for more details:

Go to device instructions

FAQs

What does call forwarding cost?

The call forwarding, simultaneous ringing and parallel calling functions are free of charge.

Please note, however, that you pay any costs for the connection to the forwarded number if calling is not included in your subscription.

If you are abroad, you will also be charged the roaming tariff for call forwarding. We therefore recommend that you switch off call forwarding when travelling abroad or purchase a data package in advance.

What is the difference between call forwarding and Combox?

With call forwarding, your calls are forwarded to another telephone number. The Combox (voicemail) is your answering machine. Callers can leave a voice message there if you are not available.

Set up Combox

Why is my call forwarding not working?

Check that the destination number is correct and that the area code has also been entered. Also make sure that call forwarding does not overlap with the "Simultaneous ringing" function.

How do I find out whether call forwarding is active?

Enter the code *#21# on your cell phone and press the call button. A status message will now appear on your screen. On the fixed network, you can see the status in My Swisscom under Fixed network > Forwarding.