Unlock SIM with SIM PIN and PUK code

Forgotten SIM PIN

Use the SIM PIN to unlock your SIM. If you have forgotten your PIN, proceed as follows.

  1. Deliberately enter your SIM PIN incorrectly 3 times. 
  2. Enter the PUK code. You’ll find this in My Swisscom(opens in new tab). 
  3. Set a new SIM PIN.

Forgotten PUK code

Find your PUK code in My Swisscom.

Go to My Swisscom(opens in new tab)

Have you entered the PUK code incorrectly 10 times? Your SIM will then be deactivated and you will have to order a replacement SIM (free of charge).

Order new SIM

Forgotten device code

You set the device code for the screen lock on your device yourself. Swisscom has no influence over this and cannot reset the code.

Help with Apple devices(opens in new tab)

Help with Samsung devices(opens in new tab)

Get support

Manage in My Swisscom

Manage your Swisscom products and services in your personal account.

Open My Swisscom

Arrange a callback

We will call you.
Now or at a time to suit you.

Arrange a callback

Chat with Swisscom

Chatbot Sam helps you instantly. If Sam can’t help, a Swisscom employee will take over.

Start Chat

Möchten Sie etwas bestellen?  Wir beraten Sie