Set up family protection
Child and youth protection on the Internet: My Security family protection blocks dangerous content depending on the protection level. Activate parental controls on your loved ones' devices.
As of March 30, 2026, we are updating the family protection of My Security.
Here's what to do from then on:
- Select the appropriate protection level on the child's device.
To the protection levels
- Set up additional protective functions directly in the device settings To the instructions
What you can also expect:
- Better protected apps - now also with active WLAN protection (VPN)
- Password manager also available for children
Select protection level
Select the protection level on your child's device that suits you best. The blocked content changes depending on the protection level.
Basic
Blocked: Content that is illegal, disturbing, adult or related to drugs, hate or violence
Allowed: Content relating to alcohol and tobacco products, illegal downloads, dating, anonymizers, shopping and auctions, streaming media
Moderate
Blocked: Everything from "Standard" plus content on alcohol and tobacco products, illegal downloads, dating, anonymizers
Allowed: Content on shopping and auctions as well as streaming media
Strict
Blocked: Everything from "Moderate" plus content on shopping and auctions as well as streaming media
Additional protective functions
Settings directly on the device
My Security App for your security
The carefree journey through the digital world begins with the comprehensive protection of the My Security app.
Purchase and parental control functions
In your My Swisscom App you will find further functions for purchasing and parental control.
Set up family protection on an additional device
To protect a new or additional device, first install the latest version of the My Security app on the device in question.
- Open the My Security app on the device you want to protect.
- Select "People and devices".
- Enter a profile name for the child's device.
- Select "Set up family protection" and follow the instructions.
- Set a PIN that the child does not know.
- Select your desired protection level "Standard", "Moderate" or "Strict".
- Lock the device.
Choose your support option
Chat with Swisscom
The digital assistant Sam helps you with questions about your Swisscom products.
Arrange a callback
The professionals from My Service will support you on the phone (subject to a charge).
