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Swisscom supporting Ukraine

We are deeply saddened by the situation in Ukraine. Our thoughts are with those who are currently being forced to experience fear, suffering, war and destruction. Swisscom is providing a raft of support measures.

Вся інформація також доступна українською мовою.

Calls to and roaming in Ukraine

Calls to and roaming in Ukraine will be billed again with effect from 1 January 2023. Since Ukraine has been moved to the Europe zone, roaming is now already included in many subscriptions. For calls to Ukraine, we recommend the International Calls option. In addition, the standard tariffs will be lower due to the rezoning.

Helping Ukraine with 20,000 old mobile phones

In March 2022, all Swisscom Shops collected old mobile phones on behalf of SOS Children’s Villages in Ukraine. More than 20,000 devices were donated. Thank you very much! The entire proceeds will be donated and matched by Swisscom.

Help we are providing within Switzerland

We have a free offer for those fleeing the invasion in Ukraine. Precondition: You have a Swiss residence permit S or intend to apply for one.

inOne mobile prepaid

Package for refugees

Surfing within Switzerland: unlimited (10 GB high speed)
Calls within CH and to UKR: 900 mins/30 days, then 10Rp./min
Starting balance: CHF 20.– (one-off charge)
Activation fee: CHF 19.90 (as a gift)
Find out more(opens in new tab)



1. Visit one of our Swisscom Shops

You must come in person to the Swisscom Shop. Delivery to authorised persons is not possible.

Find a Swisscom Shop near you

2. Bring an identification document with you

Precondition: You have a Swiss residence permit S or an official confirmation (Passierschein/bon de sortie/pass d’uscita, Eintrittsblatt Loge/feuille Entrée loge/foglio Entrata loge, e-mail confirmation SEM etc.).

3. Receive a Swiss SIM card

Now enjoy 900 mins/30 days of free calls within Switzerland and to Ukraine plus unlimited surfing within Switzerland. Maximum one SIM card per person.