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Opening hours:
Monday till Saturday 8.00 to 20.00

Swisscom supporting Ukraine

Вся інформація також доступна українською мовою.

Calls to and roaming in Ukraine

Calls to and roaming in Ukraine will be billed again with effect from 1 January 2023. Since Ukraine has been moved to the Europe zone, roaming is now already included in many subscriptions. For calls to Ukraine, we recommend the International Calls option. In addition, the standard tariffs will be lower due to the rezoning.

Helping Ukraine with 20,000 old mobile phones

In March 2022, all Swisscom Shops collected old mobile phones on behalf of SOS Children’s Villages in Ukraine. More than 20,000 devices were donated. Thank you very much! The entire proceeds will be donated and matched by Swisscom.

Help we are providing within Switzerland

We have a free offer for those fleeing the invasion in Ukraine. Precondition: Precondition: You have Permit S or expecting to get it in the near future. 

inOne mobile prepaid

Package for refugees

Surfing within Switzerland: unlimited (60GB Highspeed)
Calls within CH and to UKR: 900 mins/30 days, then 10Rp./min
Starting balance: 20 CHF (provided as a welcome gift on your account)
Find out more(opens in new tab)



Do you have questions?

1. Visit one of our Swisscom Shops

Visit personally one of our shops to get an offer.

Important!: Our offer is available exclusively in-store and cannot be redeemed through third parties.

Find a Swisscom Shop near you

2. Bring an identification document with you

Accepted identification documents:

  • S-status
  • Ukrainian Travel Passport
  • Ukrainian ID-card

In case you use your Travel Passport or ID-card to get an offer, please bring also a proof that you have applied for the Permit S or expecting to get it soon.    

3. Receive a Swiss SIM-card

From now on you can enjoy free mobile service from Swisscom.

Important!: only one SIM-card per person is allowed!

We are deeply saddened by the situation in Ukraine. Our thoughts are with those who are suffering from fear, war and destruction at this time. Swisscom is providing support in various dimensions.