Ukraine: Swisscom supports

The special offer will become paid for all the users without any exceptions. We communicated this earlier in August. If some of the users who are using this offer have not received a message about the changes, it is recommended to contact customer support to clarify the issue.

As soon as all the above-mentioned inclusive allowances have been used up, usage is at the standard rate (see prepaid details under the prepaid basic rate on the website www.swisscom.com/prepaid(öffnet ein neues Fenster)).

You must have sufficient credit on your prepaid account to continue using your number once the inclusive allowances have been used up. Credit must be topped up in advance so that the usage can be deducted from this credit. If there is no credit and the inclusive allowances have been used up, the number cannot be used until the start of the following month. You can find out how to top up your credit at www.swisscom.ch/prepaid(öffnet ein neues Fenster) under the "Top up credit" tab.

If you have used up the 90 mins of international calls provided and attempt to make another international call, you will be charged per minute. Once your account credit runs out, the call will be interrupted. Therefore, it is beneficial for you to buy an additional package of international calls in advance, as it will be cheaper.

You can reach out to our Customer Support by calling 0800 800 800.

Yes, the offer now costs CHF 19.90 per 30 days until further notice. When the basic package allowance is exceeded, the user must pay for additional usage. Also, any paid traffic that is not a part of the package (such as roaming, for example) will be deducted directly from the account if there is sufficient credit. In order to use these services, credit must be topped up so that sufficient credit is available.

Yes. From now on users have the option to activate roaming when traveling abroad. This service was previously disabled but it is now possible to activate roaming when traveling outside Switzerland. This can be done in the personal Cockpit.  However, in order to be able to use roaming, sufficient credit must be available on your account. If this is not the case and you want to use roaming, you must first top up your credit.

You can activate additional services in the Cockpit http://cockpit.swisscom.ch(öffnet ein neues Fenster). Please note, that additional services are chargable and you will need to have enough credit on your balance to activate them.

There are multiple ways to top up your balance. Please visit www.swisscom.ch/prepaid and scroll down to the "Top-up options for prepaid" section. There, you can find information about all available methods to top up your balance.

You can check the cost of the roaming package in the Cockpit http://cockpit.swisscom.ch(öffnet ein neues Fenster) or by visiting our website www.swisscom.ch/roaming(öffnet ein neues Fenster). Then click on the blue button "Roaming tariff enquiry". There you can select the country you want to travel to and select "Prepaid" for the mobile subscription. You will then see all possible roaming packages that are suitable for you. These packages are valid for 12 months .

Yes, in this case you will incur roaming charges. To avoid this, we recommend that you switch off automatic network selection or automatic roaming on your device.

- Internet within Switzerland (unlimited at a reduced speed once the 60 GB allowance is reached)
- 300 SMS
- Unlimited calls within Switzerland
- 300 mins of calls to Ukraine
- 90 mins of calls to the EU

Any usage that exceeds these package allowances will incur additional costs. The usage costs are deducted directly from the available credit. If there is not enough credit available, you will not be able to use the service until the package is renewed. The package is automatically renewed every 30 days.

You have 90 minutes of calls per month to EU countries.

Shortly before you reach your roaming limit, you will be notified by SMS (with 20% credit remaining). Once the limit is reached, you will receive another SMS, after which calls and mobile Internet will be interrupted. To ensure that you have control of your spending, you can only surf and make calls again once you have increased your roaming limit in the Swisscom Cockpit.

You can find all the information you need on the cost of services on Swisscom's website https://www.swisscom.ch/en/residential/mobile/international-tariffs-roaming/query-tariffs.html?country=AFG&sub=49442550(öffnet ein neues Fenster) .
There you need to select a country name from the list and "Prepaid" from the subscriptions. You can then see all the prices for calls, SMS, roaming, etc. that will occur when you want to purchase additional services.

The offer will remain CHF 19.90 per 30 days until further notice. Swisscom will notify users directly of any extension or adjustments to the offer via SMS.

If the SIM card and the prepaid offer are no longer being used, you should contact the hotline (0800 800 800) so that we can cancel the offer and the number.

The Cockpit is the user’s personal account where they can manage the devices linked to their subscription, track their data usage, buy data packages, and stay on top of current charges when abroad.

You can access the Cockpit directly from your smartphone or using a laptop: http://cockpit.swisscom.ch(öffnet ein neues Fenster) (just enter the phone number and the SMS code you receive).

Connecting to the Swisscom Cockpit is free and will not incur any charges in Switzerland or abroad.

If you have insufficient balance on the day of the package update (for example 19,00 CHF instead of 19,90 CHF), you will not receive a new package with inclusive units, and all services will be charged according to the basic prepaid tariff.In case if you have 0 CHF on your balance, you will not be able to make calls, use the internet, or send SMS. However, you will still be able to receive calls and SMS.Once you top up your balance with at least 19.90 CHF, your package will be automatically updated, and you will receive inclusive units for the next 30 days.

If you have insufficient balance on the day of package renewal, nothing will happen to your number. Your number will remain active, and you will still be able to use it. However, any services you use will be charged according to the basic prepaid tariff, or you won’t be able to use any services (make calls, send messages and use Internet) if your balance is 0 CHF. You will be able only receive incoming calls and messages.

If the prepaid service is not used for a period of 12 months, the prepaid SIM will be deactivated.
To keep your number active, you need to:
- Top up your balance
- Purchase packages/options
- Use data (outgoing calls, sending text messages, mobile data) that reduce your prepaid credit
Make sure to do this at least once within 12 months to keep your number active.

Your number will remain active for 12 months without any activity on your account. After 12 months of inactivity, your number will be deactivated.
To keep your number active, you need to:
- Top up your balance
- Purchase packages/options
- Use data (outgoing calls, sending text messages, mobile data) that reduce your prepaid credit

Non-use comprises all activities that do not result in a change (reduction or increase) to the prepaid credit, e.g.:
- Switching on the mobile device
- Incoming text messages
- Usage (calls, text messages, mobile data communication) that does not result in a reduction to the prepaid credit in the specific case (e.g. because it is covered by a paid-for package (option))

After using up all your 60 GB of fast internet, your speed will be reduced to 128 Kbps until your offer is renewed. If you don't want to wait for the package to be renewed, you can buy data packages. There are data packages for 500MB, 2GB or 5GB with which you can surf at a faster speed (50Mbit/s) for the specified amount of data.

Swisscom has communicated that the changes will be adjusted "from the first package renewal after 02.10.2024". That means your next package renewal, which occurs after the 2nd of October, will already be paid. However, each customer has a unique package renewal date.
If you want to know your renewal date, check when you received your renewal notification from the previous month and count +30 days from that date. This will be the date by which you must have at least 19.90 CHF to receive the new package.

If you received a message, stating that you were chaged 2 CHF per day, it means that on the date of your package renewal, you did not have a sufficient balance (less than 19.90 CHF) and your package was not updated. After using the internet, you were charged the standard prepaid price for internet usage. If you do not want to be charged daily, you can disable your data or ensure that you have at least 19.90 CHF on your balance so that you can receive a package for the next 30 days.
For calls, you will be charged 0.29 CHF/min, and for sending SMS, it will cost 0.15 CHF/SMS.

No, you don't need to pay for the months that you skipped. After you top up your balance for at least 19,90 CHF, you will be provided a package with inclusive units for the next 30 days on the same day. Your next package renewal will be counted from this day.

As per Swisscom regulations, children under 18 cannot independently obtain a subscription. Parents are responsible for purchasing a package for their children over the age of 11 and completing the subscription process on their behalf.

No, to complete the identification process you need to be present personally. Your relatives or friends cannot do that for you.