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Information

Information

Whether telephone/fax numbers or addresses, you will get the right information here.

Are you looking for a doctor’s telephone number, the number for a florist or the address of a furniture store in your area? Phone Swisscom information 1811. You can reach us around the clock, fast and reliably.

Search results with map

As a mobile phone customer you will automatically be sent a free* SMS with
the information about the search results, including a map link.

 

* The SMS is free of charge. The costs for data transmission when using the map depend
on the respective NATEL® subscription or NATEL® easy offer.

Your benefits

  • You do not have to search for address details yourself – you are served by
    experienced and competent employees.
  • Swisscom information 1811 is there for you, around the clock, 365 days a year.
  • You can be connected directly by the 1811 staff, or you can press 5 or say
    “CONNECT” after the telephone number is provided.
  • You will receive national and international addresses and telephone numbers
    based on current data, which is updated daily.
  • You will be served in German, French, Italian or English.

Prices

Connection fee for two queries 1.90  
First minute 1.90  

From the 2nd minute and call connection

  • With fixed network and NATEL® subscription
  • With pre-paid mobile service

0.22/min.

1.90/min.		  

Additional costs for calls from mobile phones

With NATEL® subscription 0.30/min.
With NATEL® easy offer 0.80/min.
For customers of other providers Depending on the provider

Calls from public payphones

Minimum charge 3.50  
Connection fee 1.90  
Basic surcharge 0.50  
Call continuation charge 1.90/min. (in blocks of CHF 0.10)

Send an SMS with the surname, first name and place of residence (or postcode) or telephone number to 1811 to get the desired telephone number or address details, respectively.

How to retrieve addresses and telephone numbers

Send an SMS with the surname, first name and place of residence or postcode (at least the surname and
place of residence or the postcode) of the person you are looking for to the number 1811. You will receive
an SMS reply containing the complete address and telephone number.

If your enquiry produces multiple hits, you will receive a numerical list containing all hits. In order to
receive the correct address and telephone number in an SMS, simply send the appropriate number
from the list back to the number 1811.

How to retrieve names and addresses

Send an SMS with the telephone number of the person you are looking for to the number 1811. You will receive an SMS reply containing the name and complete address of the owner of this telephone number.

 


Note:

The 1811 SMS enquiry can only provide the addresses and telephone numbers of persons who are listed in the telephone directory. The data is based on the information contained in the telephone directory of Swisscom.

Search results with map

Search results with map

If the query is successful, the SMS will return a map link together with the search
result. If you enable this function, you can also retrieve a location map with an
Internet-ready mobile phone.

Useful information:

  • Abbreviate the search terms: In order to make entering the information easier, you can shorten long search terms by using the star symbol (*). Example: Sample San* Ber* stands for Sample Sandra from Bern.
  • Search by postcodes instead of the place of residence: If, for example, you are looking for a restaurant in Solothurn, and know that the postcode for Solothurn is 4500, you can formulate your enquiry as follows: Restaurant 4500.
  • The result “No entry found” is displayed: The 1811 SMS enquiry can only provide the addresses and telephone numbers of persons who are listed in the telephone directory. If this result is displayed, Swisscom will only charge you CHF 0.20 for the SMS.

Prices

Enquiry using surname, first name and place of residence 1.-  
Enquiry using telephone number 1.-  
Reply containing a numerical list with
all hits		 0.20  
Map of the location in question Free The map itself is free. The costs for data transmission when using the map depend on the respective NATEL® subscription or NATEL® easy offer.

Please note:

A tariff surcharge will be incurred for SMS enquiries from abroad.

For example, you would incur a surcharge of CHF 0.40 (CHF 0.20 with the World Option Flex) for a successful enquiry from London, in addition to the regular price of CHF 1.00. The surcharge corresponds with the standard price for sending an SMS from the country in question to Switzerland.

More on the charges for SMS abroad

 

Are you visually or mobility impaired?

Receive telephone numbers, fax numbers and addresses via 1145.

Registration

Registration

If you would like to register for the 1145 service, you need to register  via
your GP, your advice centre or your association using the Registration form (PDF, 43 kB).

 The SZB (Swiss National Association of and for the Blind) coordinates registration
for the visually impaired and Pro Infirmis does so for the mobility impaired.

Useful information

Useful information

  • From the time the registration is submitted, it usually takes around two weeks until the 1145 service can be
    used by the registered authorised persons.
  • There is no acknowledgement to show that a connection has been registered. The call charge display will show a fee
    even for registered connections. Please check your bill after registration to verify that the service has been
    successfully activated.
  • The 1145 service does not work with NATEL® easy mobile connections.

Price

If the connection is registered, only the call charges need to be paid.

The following prices apply to unauthorised persons:

Connection fee per call 3.20
Surcharge for calls from the fixed network 0.35/min.
Surcharge for calls from a mobile phone 0.50/min.
Call charge Depending on the subscription

Special case institutions (infirmaries, retirement and nursing homes)

As the costs are always shown on the call charge display even for registered authorised persons, the institutions, such as infirmaries, retirement and nursing homes, may bill the user for all call charges, even though these do not appear on the invoice and do not need to be paid.

All prices in CHF incl. VAT.

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