Help with data and address changes

Registration information can be found on the help page Hilfeseite My Swisscom Business.

Change addresses in My Swisscom Business.

1. Click 'company symbol' in My Swisscom Business
2. Click 'Company profile'
3. Click 'Relocation & addresses'
4. Change the desired addresses

To Company information

Simply report your relocation in My Swisscom Business.

1. Open My Swisscom Business
2. Click on the company name to open 'My company profile'
3. Open under 'Direct links' on 'Relocation & addresses'

Switch to My Swisscom Business

Find contract and order documents in My Swisscom Business.

1. In My Swisscom Business open 'Activities'
2. Click on the corresponding activity
3. View documents under 'Documents' with 'Show details'

To My Swisscom Business

Create a Base Agreement in My Swisscom Business.

1. Click on company name in My Swisscom Business
2. Select 'Company profile'
3. Scroll down to 'Base Agreement'
4. Click on 'Create base agreement'
5. Check address under 'Company'
6. If the address is incorrect, report the move according to the instruction
7. Look up the UID number in 'UID-Register@FSO'
8. If UID number available, fill in accordingly under 'UID > Company register'
   - Available: Enter the UID number     
   - Not available: Enter 'CHE-000.000.000'
9. Select the desired language under 'Base agreement language'
10. If a new administrator account is defined under 'Administrator', it is mandatory to enter a mobile number under 'Phone number'
11. Select signature type     
    - Swisscom Sign: The logged-in user receives an e-mail with a link to invite the person(s) authorised to sign for the e-signature     
    - Send by post: Continue with step 12
12. Under 'Person(s) signing the contract', enter the person authorized to sign as follows   
     - With entry in the Central Business Name Index: Authorized signatories according to the Central Business Name Index     
    - Important: For 'collective signature in twos', always enter two authorized signatories   
    - Legal entity without entry in the Central Business Name Index (e.g. municipality, association, etc.): Person who is authorized according to the articles of association or legally valid proof     
    - Natural person: Name is inserted automatically
13. Follow the further ordering steps
14. Wait for confirmation of successful base agreement creation
15. Check the Base Agreement as soon as it has been sent by post
16. Sign the Base Agreement as follows     
    - Central Business Name Index entry available: by authorized signatory according to the commercial register   
    - No entry in the Central Business Name Index: by a person who is authorized according to the articles of association or legally valid proof     
    - Natural person: by authorized person
17. Base Agreement must be returned by post with the enclosed reply envelope
    To My Swisscom Business

Transfer mobile phone number in My Swisscom Business or via form.

Protect & Connect

1. In My Swisscom Business click on 'Shop'
2. Click on 'Mobile subscriptions'
3. Select the desired contract term and subscription and click on 'Order'     
   Important: An existing contract term cannot be transferred
4. Select 'Order new subscription' and click on 'Next'
5. Select the appropriate step depending on the Business Customers     
   - Business Customers with a commercial register: Select the phone number type to be transferred under 'Phone number selection'     
   - Business Customers as a person without a commercial register: Select 'Adopt a private phone number'6. Follow the further ordering steps
   To the store
    

Private customer products / SME products

1. Fill out and send the transfer form
   To the form

Transfer your mobile number to My Swisscom Business or take it over in the Swisscom Shop.

Protect & Connect
To be carried out by the administrator of the company

1. Open 'Inventory' in the My Swisscom Business application
2. Click on the 'arrow symbol' for the desired phone number
3. Click on 'Transfer to private person' under 'Product Details'
4. Follow the next steps
   To the inventory 
   
   

To be carried out by the person taking over

1. Acquiring private individual receives SMS/email
2. Follow the further transfer steps in the SMS/email
   To mobile subscriptions
    

blue Mobile / inOne SME Mobile

1. The acquiring private individual must visit a Swisscom store with valid identification

Change a phone number to Swisscom in My Swisscom Business.

1. Select 'Shop' in My Swisscom Business
2. Click on 'Mobile-Abos'
3. Select the desired duration under 'Choose contract duration'
4. Select the desired subscription under  'Choose mobile subscription'
5. Click on 'Order'
6. Under 'Order new or change existing subscription?' Select 'Order new subscription'
7. In the  'Multi Device' tile, add another additional device if required
8. Select 'Yes' or 'No' for 'Combine with a device'
9. Select the appropriate option under 'Select desired order variant'
10. Fill in the fields accordingly and click 'Next'
11. For 'Switching the following phone number to Swisscom', complete the fields and click 'Next'
12. For 'Keeping to the minimum contract period of current provider?', select the desired option/date and click 'Next'
13. Under 'Please upload the power of attorney form', select either 'Upload form' or 'Upload form within the next 14 days'
    Important: Return the form within 14 days, otherwise the order will be cancelled and the porting must be entered again
14. Follow the further order steps
    To the shop

Change your Mobile subscription to My Swisscom Business.

Protect & Connect

1. Open 'Inventory' in My Swisscom Business
2. Click on the 'arrow symbol' for the corresponding phone number
3. Select 'Change subscription' under 'Mobile subscription'
4. Follow the further ordering steps
   To the Inventory
    

blue Mobile

1. Open 'Inventory' in My Swisscom Business
2. Click on the 'dot symbol' for the corresponding phone number
3. Open 'Configure subscription'
4. Open 'Change subscription' under 'Product details'
5. Follow the further ordering steps
   To the Inventory

Change the combined offer in My Swisscom Business or contact a Swisscom partner.

Private customer / SME products

1. Open 'Inventory' in My Swisscom Business
2. Open affected combined offer
3. Proceed as follows     
   - beem Office: Open 'Adjust product'     
   - blue home: Continue with step 4
4. Click on 'Customize Internet & TV'
5. Click on 'Show more offers'
6. Proceed as follows depending on the desired product     
   - Private customer offers: Click on 'Order' for the desired offer     
   - SME offers: Click on 'Find out more' under 'Flexible combination packages for SMEs'
   To My Swisscom Business
    

Smart Business Connect

1. Contact the responsible Swisscom partner