Help with data and address changes

Registration information can be found on the help page Help page My Swisscom Business.

Please report name changes to our customer service and note the following beforehand: 

• Business customers: to report the name change of a company registered in the commercial register, the new name must already be entered in the commercial register. 
  Check the commercial register in Zefix 
• Private customers: for private customers, an official document such as an ID or a marriage certificate is required. 

Change your contact details directly in My Swisscom Business. 

1. Click on 'My profile' (profile icon)
2. Click on 'My profile' 
3. Click on 'Edit user' 
4. Change the desired contact details:
   
   • E-mail 
   • Mobile number 
   • First and last name 
   • Language 
5. Save the changes

Go to user profile: My Swisscom Business 

Change addresses in My Swisscom Business.

1. In My Swisscom Business, click the «Company icon» in the top right
2. Click 'Company profile'
3. Under 'Address', open 'Relocation & addresses'
4. If there are multiple locations, select the relevant location
5. Under 'Owner address', click 'Report relocation'
6. Add, check and confirm the new address
    

Go to My Swisscom Business

Report your relocation easily in My Swisscom Business.

1. In My Swisscom Business, click the 'Company icon' in the top right
2. Click 'Company profile'
3. Under 'Address', open 'Relocation & addresses'
4. If there are multiple locations, select the relevant location
5. Under 'Owner address', click 'Report relocation'
6. Add, check and confirm the new address 

Go to My Swisscom Business

Find contract and order documents in My Swisscom Business.

1. In My Swisscom Business open 'Activities'
2. Click on the corresponding activity
3. View documents under 'Documents' with 'Show details'

To My Swisscom Business

Create a Base Agreement in My Swisscom Business.

1. Click on company name in My Swisscom Business
2. Select 'Company profile'
3. Scroll down to 'Base Agreement'
4. Click on 'Create base agreement'
5. Check address under 'Company'
6. If the address is incorrect, report the move according to the instruction
7. Under «Company register», check the UID number
8. If a UID number is available, enter it. If not, enter «CHE-000.000.000»
9. Select the desired language under 'Base agreement language'
10. If a new administrator account is defined under 'Administrator', it is mandatory to enter a mobile number under 'Phone number'
11. Select signature type     
    - Swisscom Sign: The logged-in user receives an e-mail with a link to invite the person(s) authorised to sign for the e-signature     
    - Send by post: Continue with step 12
12. Under 'Person(s) signing the contract', enter the person authorized to sign as follows   
     - With entry in the Central Business Name Index: Authorized signatories according to the Central Business Name Index     
    - Important: For 'collective signature in twos', always enter two authorized signatories   
    - Legal entity without entry in the Central Business Name Index (e.g. municipality, association, etc.): Person who is authorized according to the articles of association or legally valid proof     
    - Natural person: Name is inserted automatically
13. Follow the remaining steps.
14. Wait for confirmation of successful base agreement creation
15. Check the Base Agreement as soon as it has been sent by post
16. Sign the Base Agreement as follows     
    - Central Business Name Index entry available: by authorized signatory according to the commercial register   
    - No entry in the Central Business Name Index: by a person who is authorized according to the articles of association or legally valid proof     
    - Natural person: by authorized person
17. Base Agreement must be returned by post with the enclosed reply envelope
    To My Swisscom Business

What can I do with Swisscom Sign? 

• Sign the base agreement with a qualified electronic signature 

How does Swisscom Sign work? 

• Register once at sign.swisscom.ch 
• Sign the document at sign.swisscom.ch or in the My Swisscom app 
• Optionally invite other people to sign 
• Sign the document via the My Swisscom app

What do I need to use Swisscom Sign? 

• A smartphone 
• The My Swisscom app (Switzerland only) 
• A successful identity check with a valid identity document 

How does joint signing work? 

• Enter the e-mail address of the person who is to sign the document 
• The invited person receives an e-mail with the link to our website 
• The invited person scans the QR code with their smartphone and accesses the document 
• If the invited person is not yet registered, they must identify themselves once with their valid identity document 
• The invited person signs the document 

What does Swisscom Sign cost? 

• Swisscom Sign is free of charge for the base agreement

Where do I turn to if I have questions about Swisscom Sign? 

• To Swisscom Services AG, free number 0800 829 444 

Swisscom services, such as mobile contracts, can generally be transferred by one party (transfer) and subsequently taken over by another party (takeover). Swisscom remains the provider.

Please note: The terms porting and porting process are sometimes also used for transfers/takeovers. However, porting involves a change of provider. The following instructions apply only to cases where Swisscom is and remains the provider. Information on porting can be found further down under the heading 'Porting'.

The procedure depends on:

• who the transfer is made to:
  • Change of contracting party on the customer side: transfer to a private individual or a company with or without a commercial register entry;
  • No change of contracting party on the customer side: transfer to another person within the same company;
• and which product is involved.

Protect & Connect Mobile: Transfer to a company with an entry in the Commercial Register
The new company (new owner) initiates the takeover in My Swisscom Business. These instructions apply only to Protect & Connect Mobile subscriptions.  

1. Open 'Shop' in My Swisscom Business
2. Click 'Add Protect & Connect'
3. Select the desired contract term and subscription and click 'Next'
   - Important: An existing contract term cannot be transferred
4. In the 'Order again or change product' pop-up, click 'Order again'
5. If desired, select options and click 'Next'
6. If desired, select a device and click 'Next'
7. Under 'Phone number & SIM', click 'Adopt existing phone number' and enter the required details
8. Follow the remaining ordering steps.

To Shop: My Swisscom Business

blue Mobile, other Mobile subscriptions, fixed-line, Smart Business Connect and blue home: Transfer to a company with an entry in the Commercial Register
Complete the following form and upload it via the same link or, for Smart Business Connect, hand it over to the acquiring customer’s partner:

Contract or phone number Transfer for SME Customers 

Protect & Connect Mobile: Transfer to a private individual or a company without an entry in the Commercial Register
The transferring party transfers the Protect & Connect Mobile phone number in My Swisscom Business via the administrator login to a private individual / company without an entry in the Commercial Register

1. Log in to My Swisscom Business with the administrator login
2. Open 'Inventory' in My Swisscom Business
3. Open the relevant subscription using the arrow on the right
4. Under 'Product details' and 'Phone number', click 'Transfer to a private person'
5. Enter the private individual’s details and the takeover date
   - The acquiring private individual will receive an SMS/e-mail
6. Click the link received by SMS/e-mail and proceed as follows:
   - The acquiring party wants a subscription: click 'Order a new subscription'
   - The acquiring party wants Prepaid: under Prepaid products, click 'Book Prepaid'
7. Select the desired subscription
8. Follow the remaining ordering steps
9. Under 'Keep my own phone number', enter the phone number to be transferred
10. Place and complete the order 

Important: If the takeover has not been completed by 5 days before the defined takeover date, or if the information is incomplete, the phone number will be deactivated after three days and terminated 30 days later. Any termination fees will be charged to you as the phone number holder.

Go to Inventory: My Swisscom Business

Fixed-line, Smart Business Connect and blue home: Transfer to a private individual or a company without an entry in the Commercial Register
Complete the following form and upload it via the same link or, for Smart Business Connect, hand it over to the acquiring customer’s partner:

• Contract or phone number Transfer for SME Customers 

A mobile phone with a mobile subscription can generally be handed over easily to a new employee within the same company.

In addition, the name can be updated in My Swisscom Business:

1. In "Inventory" in My Swisscom Business, search for the affected phone number
2. For Protect & Connect, click the arrow icon, select "Account details" under "Account", and update the information.
   For other mobile subscriptions, click the three-dot icon and select "Configure product". In the title section, the name can be changed using the pencil icon.

Port a fixed-line or mobile phone number to Swisscom.

When services are switched from another provider to Swisscom, this is referred to as porting. Please note: The terms transfer, takeover or change are sometimes also used for porting. However, the following instructions apply only to provider changes to Swisscom.

Fixed-line
To port a fixed-line phone number to Swisscom, please contact our Customer Service.

Exception: Existing Smart Business Connect customers should contact their Swisscom partner directly.

Protect & Connect 

1. In My Swisscom Business, select 'Shop'
2. Click 'Add Protect & Connect'
3. Under 'Minimum contract term', select the desired term
4. Select 'Switzerland & Europe' or 'Worldwide' and the desired subscription
5. Click 'Next'
6. If desired, select options and click 'Next'
7. If desired, select a new device and click 'Next'
8. Under 'Phone number & SIM', click 'Take over existing phone number' and enter the required details
9. Under 'Please upload the power of attorney form', select either 'Upload form' or 'Upload form within the next 14 days'. Important: Return the form within 14 days, otherwise the order will be cancelled and the porting request must be submitted again.
10. Follow the remaining ordering steps. 

Go to Shop

Issue a power of attorney using the form.

Complete the following power of attorney form with the required information: 

•  Power of attorney

The power of attorney form must meet the following requirements:

• Signature of the authorised signatory
• If the authorised signatory has joint signing authority, the signatures of two authorised signatories are required
• Copy of the ID of all persons involved
• Company stamp
• Indication of whether it is a general power of attorney; if not, specify which actions the employee is authorised to perform
• Current date

Return the completed form via the contact form

•  Contact Form 

Change a mobile subscription in My Swisscom Business.

Protect & Connect

1. Open 'Inventory' in My Swisscom Business
2. For the relevant phone number, click the 'Arrow icon'
3. Under 'Product details', select 'Change product'
4. Follow the remaining ordering steps.

Go to Inventory

inOne KMU Mobile / blue Mobile

1. Open 'Inventory' in My Swisscom Business
2. For the relevant phone number, click the 'Three-dot icon'
3. Open 'Configure product'
4. Under 'My blue Mobile' or 'My inOne KMU Mobile', open 'Adjust subscription'
5. Follow the remaining ordering steps.

Go to Inventory

NATELgo

1. Open the 'Order Management' application in My Swisscom Business
2. Click 'Manage inventory & subscriptions' (Inventory by product category)
3. Under 'NATEL®go', click on 'Subscription'
4. Click on the 'pen symbol' for the corresponding call number
5. Select the desired change
   • Click on 'Exchange to FLEX subscription' (only active if contractually agreed)
   • Click on 'Exchange to VOICE subscription'
   • Click on 'Exchange to DATA subscription'
6. Select the desired target subscription
7. Follow the further ordering steps

To Order Management

Pause a subscription in My Swisscom Business for up to 12 months.

Protect & Connect

1. Under 'Inventory' in My Swisscom Business, search for the relevant phone number
2. Click the 'Arrow icon'
3. Under 'Product details', select 'Edit status'
4. Select the dates and choose 'Pause product'
   - Note: A confirmation SMS will be sent to the relevant phone number

Go to Inventory

inOne KMU Mobile / Blue Mobile

1. Under 'Inventory' in My Swisscom Business, search for the relevant phone number
2. Click the 'Three-dot icon' and 'Configure product'
3. Click 'Contract' on the left
4. Click 'Suspend subscription'
   - Note: A confirmation SMS will be sent to the relevant phone number 

Go to Inventory

Other subscriptions

It is not possible to pause a subscription. 

Change a bundled offer in My Swisscom Business or contact your Swisscom partner.

Private customer / SME products

1. Open 'Inventory' in My Swisscom Business
2. Open the relevant bundled offer, such as beem Office or blue home
3. Proceed as follows:
   beem Office: Click 'Adjust product'
   blue home: Click the 'Three-dot icon' and 'Customise product'
4. Make the desired changes
5. Click 'Show more offers'
6. Depending on the desired product, proceed as follows:
   Private customer offers: Click 'Order' for the desired offer
   SME offers: Under 'Flexible bundled packages for SMEs', click 'Learn more'

Go to My Swisscom Business

Smart Business Connect

Contact your responsible Swisscom partner.

Important:

• Whether an individual component of a combi offer (e.g. only the TV-Box or only the TV subscription) can be removed is shown among the adjustment options under ‘Adjust product’ (step 4). If no corresponding option is available there, please contact Customer Service.

Please use the enclosed reply envelope. Alternatively, you can return the base agreement using your own envelope to the following address: 

Swisscom (Switzerland) Ltd, Contact Center, P.O. Box, 3050 Bern 

Important: 

• Base agreement signed by hand must be returned by post. Returns by email or contact form cannot unfortunately be accepted. 
• If the base agreement was signed online with Swisscom Sign, no postal delivery is required. 

Please return the takeover form via the contact form. 

• Contact form 

You can return the ordered item free of charge within 14 days in its sealed and unopened original packaging. In this case, include the return slip in the parcel. 

1. In My Swisscom Business, open the return slip under "Activities" and the corresponding device order under Documents. This also contains an address label. 
2. Print the return slip and address label. 
3. Place the return slip together with the device in the original packaging. 
4. Stick the address label on the parcel. 
5. Take the parcel to the post office, drop it off at one of the 800+ "Päckli Punkt" locations or use pick@home for a home collection.
    

To My Swisscom Business

The router as well as the blue TV Box are not rental devices. The devices remain in your possession or can be returned free of charge at a Swisscom Shop. Return by post is not possible (exception: return as part of an exchange or within the first 14 days). 

Swisscom Shops & opening hours

The signed offer can be returned by email to info.startup@swisscom.com.