Use streaming services with blue TV

Activate additional TV packages for Netflix, Disney+, and other streaming services, link them to existing streaming subscriptions, and troubleshoot problems.

Activate streaming package

How to set up your Swisscom streaming package after ordering:

Via link in email

After ordering a streaming package from Swisscom, you will receive an e-mail with setup instructions. How to activate:

  1. Open the email confirmation and click on the blue button.
  2. Create a new account with the streaming provider or log in with an existing account.
  3. Complete the activation on the provider's website.
  4. Stream the content you want by opening the streaming service via the TV-box or the provider's app.

In My Swisscom

You can add and activate streaming offers directly in My Swisscom. Here's how activation works:

  1. Open My Swisscom(opens in new tab)
  2. Select the menu item "My products / TV."
  3. Select "+ Add additional offer."
  4. Click on the streaming subscription you want.
  5. Select "Set up now" and complete the registration process.

Link streaming package to existing streaming subscription

Do you already have an active subscription and account with Netflix, Disney+, or another streaming service? Follow the instructions to link your existing subscription to the new Swisscom streaming package.

Netflix

You can link the streaming package for Netflix to your existing Netflix subscription without having to cancel it. Here's how it works:

  • Activate the Swisscom streaming package.Instructions
  • Your previous payment method will be automatically deactivated and your Netflix subscription will now run through Swisscom.


Important:

  • Any existing additional memberships will be deactivated when you link your account to Swisscom.
  • If you have paid for your existing Netflix subscription via Apple, you must cancel it with Apple in advance. This will prevent double billing.

Disney+

You can order the streaming package for Disney+ via Swisscom, even if you have an active Disney+ subscription.

Option 1: If you already have the same or a cheaper Disney+ offer (e.g. Disney+ Standard with advertising) subscribed to directly with Disney+ using the same email address, Disney+ will automatically pause your existing account after you place an order with Swisscom. You can then continue to use your new Disney+ account with Swisscom with the same login and password. Once you have completed your registration with Disney+, you will receive an email with all the necessary information on how to pause your existing subscription.

Option 2: You have subscribed to a higher-value Disney+ offer (e.g. Disney+ Premium) directly with Disney+ using the same email address that is used for the Swisscom streaming package, and have switched to a new, cheaper offer with Swisscom (e.g. Disney+ Standard with advertising): You can cancel the subscription yourself in your Disney+ account. Once you have completed your registration with Disney+, you will receive an email with the relevant information. For further questions and a possible refund for annual subscription customers, please contact Disney+ customer service.(opens in new tab)

Option 3: You have subscribed to Disney+ via an app provider (e.g., Apple, Google, etc.): After completing your registration with Disney+, you will receive an email with all the necessary information for managing your existing subscription.

Option 4: You subscribed to Disney+ directly with Disney, but with a different email address than the one used for your Swisscom streaming package: Cancel your Disney+ subscription yourself in your Disney+ account settings.

Paramount+

You can only order the streaming package for Paramount+ via Swisscom once you have canceled your existing Paramount+ subscription with the provider. Here's how it works:

  1. Cancel your existing subscription directly with Paramount+(opens in new tab).
  2. Order the streaming package for Paramount+ via Swisscom.
  3. Activate the streaming package. Important: Use your existing Paramount+ login details when registering.Instructions

YouTube Premium

You can only order the streaming package for YouTube Premium via Swisscom once you have canceled your existing YouTube Premium subscription with the provider. Here's how it works:

  1. Cancel(opens in new tab) your existing subscription directly with YouTube.
  2. Order the streaming package for YouTube Premium via Swisscom.
  3. Activate the streaming package. You can use your existing YouTube Premium login.Instructions

Important:

  • Your playlists, favorites, and saved content will remain available.
  • If you have multiple YouTube subscriptions at the same time, no refunds will be made by Swisscom or YouTube.

Sky Sport

You can only order the streaming package for Sky Sport via Swisscom once you have canceled your existing Sky Sport subscription with the provider. Here's how it works:

  1. Cancel your existing subscription directly at Sky(opens in new tab) If you also have a blue Sport subscription via Sky, cancel this as well.
  2. Order the streaming package for Sky Sport via Swisscom.
  3. Activate the streaming package. You can use your existing Sky login to do this. Zur Anleitung

HBO Max

You can only order the streaming package for HBO Max erst über Swisscom bestellen, wenn Sie Ihr bestehendes Abo für HBO Max beim Anbieter gekündigt haben. So funktioniert’s:

  1. Bestehendes Abo direkt bei HBO(opens in new tab) kündigen.
  2. Order the streaming package for HBO Max via Swisscom.
  3. Activate the streaming package. You can use your existing HBO Max login details.Zur Anleitung

Solve login problems

Here's what to do if you can't log in to the streaming service you want.

Netflix

Forgotten or unknown password
Reset your Netflix password directly with the provider.
Go to Netflix(opens in new tab)

Forgotten or unknown email address
You can find your login email address in My Swisscom(opens in new tab) > "My products" > "Netflix" > Login details. If you want to reset your email address, fill out our form
Go to form

Support
For further assistance, please contact Netflix directly.
Netflix support(opens in new tab)

Disney+

Forgotten or unknown password
Reset your password for Disney+ directly with the provider
Go to Disney+(opens in new tab)

Forgotten or unknown email address
If you don't know your email address, please contact Disney+ directly. You will need a specific number to identify yourself to Disney Support. You can find this number in My Swisscom(opens in new tab) > "My products" > "Disney+" > "Login details."

Support
For further assistance, please contact Disney+ directly.
Disney+ support(opens in new tab)

Paramount+

Forgotten or unknown password
Reset your password for Paramount+ directly with the provider.
To Paramount+(opens in new tab)

Forgotten or unknown email address
Please contact our support team directly
Swisscom Support

Support
For further assistance, please contact Paramount+ directly.
Paramount+ support(opens in new tab)

YouTube Premium

Forgotten or unknown password
Reset your YouTube Premium password via your Google account.
Go to Google(opens in new tab)

Forgotten or unknown email address
Follow Google's instructions to recover your login details.
To the instructions(opens in new tab)

Support
For further assistance, please contact YouTube.
YouTube support(opens in new tab)

Canal+

Forgotten or unknown password or email address
Passwords and account details are managed directly by Canal+. Please contact the provider directly.
Go to Canal+(opens in new tab)

Support
Phone: 041 21 555 32 32
Email: contact@canalplus.ch

Sky Sport

Forgotten or unknown password
Follow Sky's instructions to reset your password.
To the instructions(opens in new tab)

Forgotten or unknown email address
You can find your login details for Sky Sport in My Swisscom(opens in new tab) > "My products" > "Sky Sport" > "Manage."

Support
Phone: 0800 700 820
Email: support@sky.ch

HBO Max

Forgotten or unknown password
Reset your HBO Max password directly with the provider.
Go to HBO(opens in new tab)

Forgotten or unknown email address
Please contact our support team directly.
Swisscom Support

Support
For further assistance, please contact HBO.
HBO support(opens in new tab)

Frequently asked questions

How many streams can I use simultaneously with my streaming package?

The number of parallel streams depends on the respective streaming package and service.

Streaming package
 Number of streams
CANAL+
 3–4 streams Depends on CANAL+ subscription and use via TV-box or app
CANAL+ Kombi DE
 2 streams
Netflix 1–4 streams Depending on Netflix subscription
Disney+ 2–4 streams Depending on Disney+ subscription
Paramount+ 3 streams
YouTube Premium 2 streams
Sky Sport 2 streams Number varies depending on content
HBO Max 2-4 streams Depends on HBO Max subscription

Why is my existing streaming account not recognized?

Often, an outdated or incorrectly entered email address is the reason why your existing streaming account is not recognized. Check the email address in My Swisscom and log in to the provider again.

If your streaming subscription is not recognized, try the following steps:

  1. Log out and log back in on the provider's website.
  2. Check whether the streaming package is activated in My Swisscom. Instructions
  3. Link your account again. Instructions
  4. Wait a moment. Activation may take a while to become visible.

What can I do if the streaming app does not start?

If you cannot start the streaming app, try the following:

  • TRestart the TV-box
  • Check your internet connection
  • Update the app
  • Unplug the device and plug it back in

How do I cancel a streaming package?

You can cancel your streaming package at any time at the end of the month without a minimum contract term.

  1. Open My Swisscom(opens in new tab)
  2. Under "My products," select the "TV" section.
  3. Select the streaming package and cancel it under "Manage."

Choose your support option

Chat with Swisscom

The digital assistant Sam helps you with questions about your Swisscom products.

Start Chat

Arrange a callback

The professionals from My Service will support you on the phone (subject to a charge).

Arrange a callback

​

Help from customers


Get an answer from experienced Swisscom customers.

Go to help