Service notices, faults and interruptions

Whether it’s an internet, TV or mobile service disruption: stay informed about current service restrictions and planned maintenance work on the Swisscom network.

FAQs

Are there any disruptions in Switzerland today?

If there is a nationwide TV or internet disruption today, we will post a notice at the top of this page. Enter your postcode or log in so that we can check your fibre-optic or DSL connection.

No fault is being displayed, but I’m still having problems. What can I do?

If we cannot find any fault with your connection, you can run a fault diagnosis in My Swisscom. There, we’ll check your connection, identify common faults and show you suitable solutions step by step.

Common issues:

Problems with the router or internet connection
Unstable or slow Wi-Fi Swisscom
TV outages
Connection problems with the mobile network or SIM card

Troubleshoot in My Swisscom(opens in new tab)

How can I go about fixing the fault myself?

If you don’t want to log in and start the troubleshooting process in My Swisscom, you can check the following points in order:

Is the router switched on?
Are all the relevant indicator lights showing as normal?
Is the Wi-Fi working?
Does the device need restarting?
Are the cables and connections plugged in correctly?

On our support pages(opens in new tab), you’ll find specific guides for your devices:
Internet and Wi-Fi(opens in new tab)
Mobile phone (opens in new tab)
TV (opens in new tab)

Does a disruption in my area mean that I am automatically affected?

No. A fault or maintenance work in the region indicates that there may be restrictions in the area. Your connection may still be working perfectly. You can see whether your connection is affected once you’ve logged in. This allows us to check the line directly at your location. Without logging in, you’ll only see the general situation in your region on this page.